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April 2008 



Measures of Departmental Performance 



Missouri Department of 
Transportation 




(This page is intentionally left blank for duplexing purposes) 



Greetings from MoDOT 



The Missouri Department of Transportation is 
committed to being open and transparent. We 
want you to know what we do well, what we 
don't do so well and what we are doing to get 
better. That is why we created the Tracker. 

This document is your window into MoDOT 
- warts and all. It invites you to hold us account- 
able for exceeding your expectations. You expect 
MoDOT to get the best value out of every dollar 
spent. You expect us to make highways smoother 
and safer, soon. You expect us to fix bad bridges, 
be responsive and to proactively give you the 
information you need. You expect us to provide 
a world-class transportation experience. 

We share your expectations and have built 18 
tangible results around them. These results guide 
us everyday as we go about the business of 
delighting our customers. In the Tracker, you will 
see that we have established measures to gauge 
our progress and we are comparing ourselves to 
the best organizations in the country. 

You can use the Tracker to see how we are mea- 
suring up. We make it available in a printed 
format and on our website at www.modot.org. 
Missouri's transportation system will not improve 
unless we all work together. The Tracker is one of 
the many ways you can help. Please look it over 
and let us know how we are doing. 

Sincerely, 





Pete K. Rahn, Director 
Missouri Department of 
Transportation 



^^-^SC=3 









Mission 



Our mission is to provide a world-class transportation 
experience that delights our customers and promotes a 
prosperous Missouri. 



Tangible Results 



Uninterrupted Traffic Flow 

Smooth and Unrestricted Roads and Bridges 

Safe Transportation System 

Roadway Visibility 

Personal, Fast, Courteous and Understandable Response to Customer Requests (Inbound) 

Partner With Others to Deliver Transportation Services 

Leverage Transportation to Advance Economic Development 

Innovative Transportation Solutions 

Fast Projects That Are of Great Value 

Environmentally Responsible 

Efficient Movement of Goods 

Easily Accessible Modal Choices 

Customer Involvement in Transportation Decision-Making 

Convenient, Clean and Safe Roadside Accommodations 

Best Value for Every Dollar Spent 

Attractive Roadsides 

Advocate for Transportation Issues 

Accurate, Timely, Understandable and Proactive Transportation Information (Outbound) 



Value Statements 



MoDOT will - 

support and develop employees because we believe they are the key to our success. 

be flexible because we believe one size does not fit all. 

honor our commitments because we believe in integrity. 

encourage risk and accept failure because we believe in getting better. 

be responsive and courteous because we believe in delighting our customers. 

empower employees because we trust them to make timely and innovative decisions. 

not compromise safety because we believe in the well-being of employees and customers. 

provide the best value for every dollar spent because we're taxpayers too. 

value diversity because we believe in the power of our differences. 

be one team because we all share the same mission. 

use teamwork because it produces the best results. 

foster an enjoyable workplace because we care about each other and our mission. 

be open and honest because we must be trustworthy. 

listen and seek to understand because we value everyone's opinion. 

treat everyone with respect because we value their dignity. 

seek out and welcome any idea that increases our options because we don't have all the answers. 

always strive to do our job better, faster, and cheaper because we want to meet more of 

Missouri's needs. 



TRACKER Table of Contents 




Uninterrupted Traffic Flow - Don Hill is (Page 1) 


Average travel indices and speeds on selected freeway sections 


Troy Pinkerton 


la 


Average rate of travel on selected signalized routes 


Julie Stotlemeyer 


lb 


Average time to clear traffic incident 


Rick Bennett 


lc 


Average time to clear traffic backup from incident 


Rick Bennett 


Id 


Number of customers assisted by the Motorist Assist program 


Rick Bennett 


le 


Percent of Motorist Assist customers who are satisfied with the service 


Rick Bennett 


If 


Percent of work zones meeting expectations for traffic flow 


Brian Chandler 


ig 


Time to meet winter storm event performance objectives on major and minor highways 


Tim Jackson 


lh 


Smooth and Unrestricted Roads and Bridges - Kevin Keith (Page 2) 


Percent of major highways that are in good condition 


Jay Bledsoe 


2a 


Percent of minor highways that are in good condition 


Jay Bledsoe 


2b 


Percent of vehicle miles traveled on major highways in good condition 


Jay Bledsoe 


2c 


Percent of deficient bridges on major highways 


Dennis Heckman 


2d 


Percent of deficient bridges on minor highways 


Dennis Heckman 


2e 


Number of deficient bridges on the state system (major & minor highways) 


Dennis Heckman 


2f 


Safe Transportation System - Don Hi II is (Page 3) 


Number of fatalities and disabling injuries 


Leanna Depue 


3a 


Number of impaired driver- related fatalities and disabling injuries 


Leanna Depue 


3b 


Rate of annual fatalities and disabling injuries 


Leanna Depue 


3c 


Percent of safety belt/ passenger vehicle restraint use 


Leanna Depue 


3d 


Number of bicycle and pedestrian fatalities and disabling injuries 


Leanna Depue 


3e 


Number of motorcycle fatalities and disabling injuries 


Leanna Depue 


3f 


Number of commercial motor vehicle crashes resulting in fatalities 


Charles Gohring 


3g 


Number of commercial motor vehicle crashes resulting in injuries 


Charles Gohring 


3h 


Number of fatalities and injuries in work zones 


Brian Chandler 


3i 


Number of highway-rail crossing fatalities and collisions 


Rod Massman 


3J 


Roadway Visibility - Don Hillis (Page 4) 


Rate of nighttime crashes 


Mike Curtit 


4a 


Percent of signs that meet customers' expectations 


Mike Curtit 


4b 


Percent of stripes that meet customers' expectations 


Jim Brocksmith 


4c 


Percent of work zones meeting expectations for visibility 


Brian Chandler 


4d 


Personal, Fast, Courteous and Understandable Response 
to Customer Requests (Inbound) - Shane Peck (Page 5) 


Percent of overall customer satisfaction 


Sally Oxenhandler 


5a 


Percent of customers who contacted MoDOT that felt they were responded to quickly and 
courteously with an understandable response 


Jeff Briggs 


5b 


Percent of documented customer requests responded to within 24 hours 


Jeff Briggs 


5c 


Average completion time on requests requiring follow up 


Jeff Briggs 


5d 


Partner With Others to Deliver Transportation Services - Kevin Keith (Page 6) 


Number of dollars of discretionary funds allocated to Missouri 


Todd Grosvenor 


6a 


Percent of earmarked dollars that represent MoDOT's high priority highway projects 


Todd Grosvenor 


6b 


Number of dollars generated through cost-sharing and other partnering agreements 


Jay Moore 


6c 


Leverage Transportation to Advance Economic Development - Roberta Broeker (Page 7) 


Number of miles of new 4-lane corridors completed 


Jay Bledsoe 


7a 


Percent utilization of SIB & STAR loan programs 


Jay Moore 


7b 


Economic return from transportation investment 


Ben Reeser 


7c 


Innovative Transportation Solutions - Mara Campbell (Page 8) 


Number and percent of research recommendations implemented 


Bill Stone 


8a 


Number of external awards received 


Bill Stone 


8b 


Percent of best practices by implementation status 


Bill Stone 


8c 


Number of dollars saved by increasing MoDOT's productivity 


Jen Harper 


8d 



TRACKER Table of Contents (cont.) 




Fast Projects That Are of Great Value - Dave Nichols (Page 9) 


Percent of estimated project cost as compared to final project cost 


Renate Wilkinson 


9a 


Average number of years it takes to go from the programmed commitment in the Statewide 
Transportation Improvement Program to construction completion 


Machelle Watkins 


9b 


Percent of projects completed within programmed amount 


Dave Ahlvers 


9c 


Percent of projects completed on time 


Dave Ahlvers 


9d 


Percent of change for finalized contracts 


Dave Ahlvers 


9e 


Average construction cost per day by contract type 


Dave Ahlvers 


9f 


Unit cost of construction expenditures 


Travis Koestner 


9g 


Annual dollar amount saved by implementing value engineering 


Kathy Harvey 


9h 


Percent of customers who feel completed projects are the right transportation solutions 


Kathy Harvey 


9i 


Environmentally Responsible - Dave Nichols (Page 10) 


Percent of projects completed without environmental violation 


Kathy Harvey 


10a 


Number of projects MoDOT protects sensitive species or restores habitat 


Gayle Unruh 


10b 


Ratio of acres of wetlands created compared to the number of acres of wetlands impacted 


Gayle Unruh 


10c 


Percent of Missouri's clean air days 


Eric Curtit 


lOd 


Number of gallons consumed 


Jeannie Wilson 


lOe 


Number of historic resources avoided or protected as compared to those mitigated 


Bob Reeder 


lOf 


Number of tons of recycled/waste materials used in construction projects 


Dave Ahlvers 


lOg 


Efficient Movement of Goods - Brian Weiler (Page 11 




Freight tonnage by mode 


Eric Curtit 


11a 


Percent of trucks using advanced technology at Missouri weigh stations 


Barbara Hague 


lib 


Interstate motor carrier mileage 


Joy Prenger 


lie 


Percent of satisfied motor carriers 


DeAnne Rickabaugh 


lid 


Customer satisfaction with timeliness of Motor Carrier Services' response 


DeAnne Rickabaugh 


lie 


Easily Accessible Modal Choices - Brian Weiler (Page 12) 


Number of airline passengers 


J oe Pestka 


12a 


Number of daily scheduled airline flights 


J oe Pestka 


12b 


Number of business-capable airports 


J oe Pestka 


12c 


Number of transit passengers 


Steve Billings 


12d 


Average number of days per week rural transit service is available 


Steve Billings 


12e 


Number of intercity bus stops 


Steve Billings 


12f 


Number of rail passengers 


Rod Massman 


12g 


Number of passengers and vehicles transported by ferryboat 


Sherrie Martin 


12h 


State funding for multimodal programs 


Lisa Hueste 


12i 


Percent of customers satisfied with transportation options 


Matt Cowell 


12J 


Customer Involvement in Transportation Decision-Making - Dave Nichols (Page 13) 


Number of customers who attend transportation- related meetings 


Bob Brendel 


13a 


Percent of customers who are satisfied with feedback they receive from MoDOT after offering 
comments 


Bob Brendel 


13b 


Percent of customers who feel MoDOT includes them in transportation decision-making process 


Sue Cox 


13c 


Percent of positive feedback responses received from planning partners regarding involvement 
in transportation decision-making 


Sue Cox 


13d 


Convenient, Clean & Safe Roadside Accommodations - Don Hi 11 is (Page 14) 


Percent of customers satisfied with rest areas' convenience, cleanliness and safety 


Jim Carney 


14a 


Percent of customers satisfied with commuter lots' convenience, cleanliness and safety 


Tim Chojnacki 


14b 


Number of users of commuter parking lots 


Tim Chojnacki 


14c 


Number of users of rest areas 


Stacy Armstrong 


14d 


Number of truck customers that utilize rest areas 


Tim Jackson 


14e 



TRACKER Table of Contents (cont.) 




Best Value for Every Dollar Spent - Roberta Broeker (Page 15) 


Number of MoDOT employees (converted to full-time equivalency) 


Micki Knudsen 


15a 


Percent of work capacity based on average hours worked 


Micki Knudsen 


15b 


Rate of employee turnover 


Micki Knudsen 


15c 


Level of job satisfaction 


Micki Knudsen 


15d 


Number of lost workdays per year 


J eff Padgett 


15e 


Rate and total of OSHA recordable incidents 


J eff Padgett 


15f 


Number of claims and total claims expense for general liability 


J eff Padgett 


15q 


Cost of utilities for facilities 


Doug Record 


15h 


Fleet status 


Jeannie Wilson 


15i 


Percent of vendor invoices paid on time 


Debbie Rickard 


151 


Distribution of expenditures 


Debbie Rickard 


15k 


Percent variance of state revenue projections 


Ben Reeser 


151 


MoDOT national ranking in revenue per mile 


Ben Reeser 


15m 


Attractive Roadsides - Don Hillis (Page 16) 


Percent of roadsides that meet customers' expectations 


Jim Carney 


16a 


Number of miles in Adopt-A-Highway program 


Stacy Armstrong 


16b 


Advocate for Transportation Issues - Pete Rahn (Page 17) 


Percent of minorities and females employed 


Brenda Treadwell- 
Martin 


17a 


Percent of transportation- related pieces of legislation directly impacted by MoDOT 


Lisa Lemaster 


17b 


Percent of federal earmarked highway projects on the state highway system identified as needs 


Kent Van Landuyt 


17c 


Percent of customers who view MoDOT as Missouri's transportation expert 


Jay Wunderlich 


17d 


Accurate, Timely, Understandable and Proactive 
Transportation Information (Outbound) - Shane Peck (Page 18) 


Number of public appearances 


Sally Oxenhandler 


18a 


Percent of customers who feel MoDOT provides timely, accurate and understandable information 


Sally Oxenhandler 


18b 


Number of contacts initiated by MoDOT to media 


Jeff Briggs 


18c 


Percent of MoDOT information that meets the media's expectations 


Jeff Briggs 


18d 


Percent of positive newspaper editorials 


Jeff Briggs 


18e 


Number of repeat visitors to MoDOT's web site 


Matt Hiebert 


18f 



Please Note: Tangible Results are listed in reverse alphabetical order, not by importance. 



(This page is intentionally left blank for duplexing purposes) 



Uninterrupted Traffic Flow 

Tangible Result Driver - Don Hillis, 
Director of System Management 



Missouri drivers expect to get to 
their destinations on time, 
without delays. Traffic, changes 
in weather, work zones and 
highway incidents can all impact 
their travel. MoDOT works to 
ensure that motorists travel as 
efficiently as possible on the 
state system by better managing 
work zones, snow removal and 
highway incidents, and by using 
the latest technology to inform 
motorists of possible delays and 
available options. Better traffic 
flow means fewer crashes. 







Uninterrupted Traffic Flow 



Average travel indices and speeds on selected freeway sections 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Troy Pinkerton, Traffic Liaison Engineer 

Purpose of the Measure: 

This measure tracks the average travel index values and average speeds on various freeway sections. The desired 
trend is for the travel index to remain at or near a value of 1.00. A value of 1.00 is representative of a free-flow 
condition. The travel index is directly related to the average speed. The travel index represents the level of 
congestion by taking into consideration not only average speed but also the traffic volumes. The travel index is 
calculated according to the following equation: 

Travel Index = Average speed/Free flow speed 

Average speeds are taken from sensor data. The free-flow speed is constant and is equal to the highest hourly 
average speed for any hour in that data set. 

Measurement and Data Collection: 

Data from the St. Louis and Kansas City regions are provided by MoDOT's traffic management centers. 
Information about the St. Louis traffic management center, Gateway Guide, can be found at 

http://www.gatewayguide.com and information about the traffic management center in Kansas City, KC Scout, can 
be found at http://www.kcscout.net/ . Data for the St. Louis region is also provided through a partnership with 
Trajfic.com. Data for each location is updated quarterly. 

Improvement Status: 

Kansas City metropolitan region: 

As shown on the graph, the freeway systems in the Kansas City region are performing in the mid-80 percentile range 
during the peak hours as compared to the free-flow condition. The morning peak Travel Index remained consistent 
with the previous quarter at 0.88, while the evening peak Travel Index increased slightly from 0.83 to 0.85 for the 
third quarter fiscal year 2008. The average a.m. and p.m. peak travel indices for fiscal year 2007 for this region is 
0.92 and 0.90, respectively. Most of the Kansas City region has been free from significant work zone impacts. 
However, bridge work and resurfacing jobs are being conducted at the Paseo Bridge causing some slow downs in 
the morning commute southbound into downtown. This should see some dramatic slow downs over the next few 
years due to the KC ICON bridge replacement project. 

St. Louis metropolitan region: 

Data in the St. Louis region shows a slight decrease in the quarterly peak Travel Index. The morning peak Travel 

Index decreased slightly from 0.98 to 0.96. Likewise, the evening peak Travel Index also decreased slightly from 

0.95 to 0.94 for the third quarter fiscal year 2008. The average peak travel indices for fiscal year 2007 for this region 

were 0.92 for both the a.m. and p.m. peaks. This quarter was the first of four quarters impacted by the closure of the 

western portion of 1-64. Additional information on the construction activities along 1-64 can be found at 

www.thenewi64.org . 

Statewide: 



The statewide average speed on rural routes for this quarter is 67.27 mph, down slightly from last quarters report of 
67.42 mph. Dynamic message sign usage continues around the clock as a constant reminder to travelers to drive 
safely, as well as providing current road condition information. The partnership with the Missouri State Highway 
Patrol continues to grow and strengthen in regards to sign messaging, incident information and notification. 



April 2008 TRACKER - Page la 



1 on 


Travel Index on Selected Freeway Sections 
Kansas City Metropolitan Averages 




0.80 

X 

.§ 0.60 

c 

"55 

> 

2 0.40 

r- 

0.20 
n nn 
















0.92 


0.87 


0.88 


0.88 




0.90 










0.85 




0.83 


0.83 










□ Average FY 2007 

□ 1 st Qtr. FY 2008 

□ 2ndQtr. FY 2008 

□ 3rd Qtr. FY 2008 


















Desired 
Trend: 

1.00 




A.M. Peak P.M. Peak 
Hours 



































* The average fiscal year 2007 data is an average of the last two quarters in fiscal year 2007. The 1 st & 2 n quarters 
of fiscal year 2007 are unavailable. 



Travel Index on Selected Freeway Sections 
St. Louis Metro Averages 











0.98 


1 1 














0.80 

X 
0) 

-O 0.60 

c 

"55 

% 0.40 

1- 
0.20 

n nn 




0.92 


0.93 


0.96 




0.92 


0.92 


0.95 


0.94 























□ Average FY 2007 

□ 1 st Qtr. FY 2008 

□ 2nd Qtr. FY 2008 

□ 3rd Qtr. FY 2008 



A.M. Peak 



P.M. Peak 



Hours 



Desired 
Trend: 

1.00 



* The average fiscal year 2007 data is an average of the last two quarters in fiscal year 2007. The 1 st & 2 nd quarters 



of fiscal year 2007 are unavailable. 



April 2008 TRACKER - Page la (2) 



70.00 

60.00 

3 

1 50.00 

i_ 

CD 

% 40.00 
0) 

^ 30.00 

CD 
D) 

2 20.00 

> 
< 

10.00 

0.00 


Average Travel Speeds on Selected Roadway 

Sections 

Statewide Rural Routes 

__, Average 




68.14 mph 


68.08 mph 


67.42 mph 


67.27 mph 




Speed Limit 

on 

Rural Routes: 

70 mph 










□ Average FY 2007 

□ IstQtr. FY 2008 

□ 2ndQtr. FY 2008 

□ 3rdQtr. FY 2008 

















*The average fiscal year 2007 data is an average of the last two quarters in fiscal year 2007. The 1 st & 2 n quarters 
of fiscal year 2007 are unavailable. 



April 2008 TRACKER - Page la (3) 



Uninterrupted Traffic Flow 



Average rate of travel on selected signalized routes 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Julie Stotlemeyer, Traffic Liaison Engineer 

Purpose of the Measure: 

This measure indicates how well selected arterials across the state are operating during peak traffic times. As 
improvements are made, such as signal timing or access management, this measure will show the effects of those 
efforts and decisions on the arterial system. 

Measurement and Data Collection: 

Travel times are measured on various arterials. Data is collected from driving each route twice during a.m. and p.m. 
peak times and timing how long it takes to traverse the route. The travel time is compared to the speed limit and the 
travel time factor determined. As the travel time factor approaches 1 .00, traffic is moving at the speed limit. Data 
collection began in the second quarter of fiscal year 2007. This is a quarterly measure. 

Improvement Status: 

For third quarter fiscal year 2008, the average statewide travel time factor for a.m. peak is 0.741 and p.m. peak is 
0.664. Overall performance is 0.702. The a.m. peak travel time is eight percent higher than p.m. peak travel time. 
Third quarter data shows a.m. and p.m. peaks for arterials operating higher than the average for fiscal year 2007 and 
third quarter fiscal year 2007. 



Average Rate of Travel on Selected Signalized Routes 




□ Average FY 2007 

□ IstQtr. FY 2008 

□ 2ndQtr. FY 2008 

□ 3rdQtr. FY 2008 
■ 3rdQtr. FY 2007 



AM 



PM 



Desired 
Trend: 

1.00 



Peak Hour 



: The average FY 2007 data is from the last three quarters in FY 2007. The T" quarter FY 2007 is unavailable. 



April 2008 TRACKER - Page lb 



Uninterrupted Traffic Flow 



Average time to clear traffic incident 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Rick Bennett, Traffic Liaison Engineer 

Purpose of the Measure: 

This measure is used to determine the trends in incident clearance on the state highway system. A traffic incident is 
an unplanned event that creates a temporary reduction in the number of vehicles that can travel on the road. The 
sooner an incident is removed, the sooner the highway system returns to normal capacity. Therefore, responding to 
and quickly addressing the incidents (crashes, flat tires and stalled vehicles) improves system performance. 

Measurement and Data Collection: 

Traffic Management Center staff record "incident start time" and the time for "all lanes cleared." Average time to 
clear traffic incidents is calculated from these times. 

Improvement Status: 

The Kansas City area continues to experience incident clearance times at or near those for the same time period last 
year. Kansas City collected data on 273, 361 and 368 incidents respectively for the months of January, February, 
and March. Increased efforts in incident management, Motorist Assist and police coordination in the Kansas City 
region continues to support MoDOT's objective of quick clearance and open roadways. 

St. Louis recorded 604, 706 and 610 incidents respectively for the months of January, February, and March. St. 
Louis experienced a slight decrease in clearance times for this quarter despite the winter weather and onset of spring 
flooding but the overall time to clear incidents remains fairly consistent. St. Louis' data includes considerably more 
incidents because St. Louis monitors more freeway miles than the Kansas City area. 

This data consists of only those incidents in which the TMC was able to collect data. 



April 2008 TRACKER - Page lc 



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30.0 

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"3 20.0 

C 

ii i5.o 

10.0 
5.0 
0.0 



Average Time to Clear Traffic Incident 
St. Louis 



2TTO 



29.0 



7T 



22.0 



24.2 



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A : «m A A 



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A 2006 



Desired 
Trend: 

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Q) 

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40.0 
35.0 
30.0 
25.0 
20.0 
15.0 
10.0 
5.0 
0.0 



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:!2.:i 



Average Time to Clear Traffic Incident 
Kansas City 



71 337T 



31.2 31.1 31.6 

A 28.5 28.6 29.3 29.4 ^ - ^ 



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£ 



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Calendar Month 



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□ 2007 
A 2006 



Desired 
Trend: 

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April 2008 TRACKER - Page lc (2) 



Uninterrupted Traffic Flow 



Average time to clear traffic backup from incident 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Rick Bennett, Traffic Liaison Engineer 

Purpose of the Measure: 

This measure tracks the amount of time it takes to return traffic flow back to normal after a traffic incident. A traffic 
incident is any unplanned event that creates a temporary reduction in the number of vehicles that can travel on the 
road. 

Measurement and Data Collection: 

"Lanes cleared" and "clear backup" times are being recorded by MoDOT's Traffic Management Centers in Kansas 
City and St. Louis. Average times to clear traffic backups are calculated from these recorded times. Kansas City 
reports capture when a backup is relieved as an automated process. The Kansas City area has devices to collect data 
along portions of interstates 435 and 70. St. Louis collects data manually using video equipment and verification 
from Motorist Assist operators. St. Louis continues to record "clear backup" times when they perceive traffic to be 
back to "normal" conditions. They will use advanced transportation management system devices and software when 
they become available. 

Improvement Status: 

The Kansas City data includes all detected incidents on the KC Scout instrumented routes. The St. Louis data is 
skewed because it only includes a portion of major incidents on the St. Louis freeway network that can be monitored 
by operators in the traffic management center or by Motorist Assist and emergency response personnel on the scene. 
The St. Louis data does not necessarily capture short-term incidents that clear before a Motorist Assist operator can 
get to the scene. St. Louis area routes also have larger traffic volumes that create more significant congestion 
problems than in Kansas City. 

The average time to clear traffic backup in both Kansas City and St. Louis has remained fairly consistent due to the 
effectiveness of travel-time systems on dynamic message signs and drivers having real-time information to make 
informed decisions about detouring away from extended backups and secondary accidents. 

Renewed efforts in developing long-term partnerships with local agencies and law enforcement have increased the 
awareness of MoDOT's expectations for quick clearance and open roadways. 



April 2008 TRACKER - Page Id 



CD 

C 



Average Time to Clear Traffic Backup From Incident 

St. Louis 

(Manual Observation) 



35.0 . 

30.0 

30.0 -D- 



25.0 



20.0 ^A 
20.0 

15.0 



10.0 



5.0 - 



0.0 



29.0 



27.0 



^2£ i 



20.0 



17.0 



19.0 



20.2 



7.J 



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H 

12.0 



13.0 



cr 

9.2 



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Calendar Month 



=12008 
□ 2007 
A 2006 



Desired 
Trend: 

\ 



Average Time to Clear Traffic Backup From Incident 

Kansas City 
(Automated Observation) 



35.0 
30.0 
25.0 

B 20.0 

3 

c 

■| 15.0 

10.0 

5.0 

0.0 




TH3 10.7 10.8 10.8 l j? m0 n 3 11.5 11 -° 11.0 T 11.1 



^ 



r ^ ^ / ^ / ^ ^ ^ o* v ^ o< 



^ 



ja°' 



Calendar Month 




Desired 
Trend: 

\ 



April 2008 TRACKER - Page Id (2) 



Uninterrupted Traffic Flow 



Number of customers assisted by the Motorist Assist program 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Rick Bennett, Traffic Liaison Engineer 

Purpose of the Measure: 

This measure is used to gauge the use of the Motorist Assist programs. Incidents impact Missouri's transportation 
system capacity. An incident is any unplanned event that creates a temporary reduction in roadway capacity that 
impedes normal traffic flow. The sooner an incident is removed, the sooner the highway system returns to normal 
capacity. Therefore, responding to and quickly addressing the incidents (crashes, flat tires and stalled vehicles) 
improves system performance. MoDOT's Motorist Assist operators are able to respond to nearly every incident, 
major or minor, in the areas they cover. 

Measurement and Data Collection: 

The Motorist Assist operators record each assist and then prepare a monthly summary. St. Louis operators patrol 
approximately 170 freeway miles, while Kansas City operators patrol approximately 60 freeway miles. 

In January of 2008, MoDOT partnered with St. Louis County to develop the 1-64 Traffic Response Service Patrol to 
ease congestion created by the reconstruction on the 1-64 corridor. The 1-64 Traffic Response Service Patrol 
provides similar services to motorists as the MoDOT Motorist Assist program on the arterials impacted by the 
closure of 1-64. The 1-64 Traffic Response Service Patrol records each assist and prepares a monthly report. 

Improvement Status: 

This data demonstrates that the Motorist Assist program in both St. Louis and Kansas City continue to provide 
motorists assistance on the urban freeways in both metropolitan areas. Typical patterns show increased assists 
during peak travel season and winter weather and decreased services in late summer and early fall. 

The decreased number of assists in both Kansas City and St. Louis is attributed to the decreased availability of 
operators for that time period due to their involvement in mandatory training sessions. 

This quarter will serve as a baseline for the 1-64 Traffic Response Service Patrol. 



April 2008 TRACKER - Page le 



Number of Customers Assisted by 

the Motorist Assist Program 

St. Louis 



5,000 
4,000 



S> 3,000 

E 

= 2,000 



1,000 \- 




4,180 4 

A 3 ' 777 A 
A 



i 2 ° . Q1 7 4 'a 68 3 ' 95 ° 4 '° 74 if 2 3,934 3 808 

A A A A 3 ' 596 A 3,509 3 ' 80 ° 

A 



A — A 



^ «*V* / ^ / ^ ^ #' °° V ^' ^ 

Calendar Month 



12008 



A 2007 



Desired 
Trend: 

N/A 



Number of Customers Assisted by 

the Motorist Assist Program 

Kansas City 



1,600 

1,200 

a> 

.a 

£ 800 

3 

z 

400 



T A A A '£ A 



911 

A 



1,290 
A 1,044 

A 



955 

A 



f <f ^ / ^ / ^ ^ #' o* v ^ ^ 

Calendar Month 



I=I2008 
A 2007 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page le (2) 



1,600 



1,200 - 



o 
n 

E 800 

3 



400 



# <p 



Number of Customers Assisted by 

I-64 Traffic Response Service Patrol 

St. Louis 





















CO 






m 

CM 














o 

















rS> 



^ 



^ 



fc 



^ / 



^ 



^' # 



& ^° 



A- 



D200 



4? 



Desired 
Trend: 

N/A 



Calendar Month 



April 2008 TRACKER - Page le (3) 



Uninterrupted Traffic Flow 



Percent of Motorist Assist customers who are satisfied with the service 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Rick Bennett, Traffic Liaison Engineer 

Purpose of the Measure: 

This measure helps evaluate services provided through MoDOT's Motorist Assist Program, specifically whether the 
customers who use the program are satisfied with the service. Information received provides direction on how to 
better serve our customers and keep traffic moving safely and efficiently. 

Measurement and Data Collection: 

Motorist Assist operators distribute survey cards to customers. 

In January of 2008, MoDOT partnered with St. Louis County to develop the 1-64 Traffic Response Service Patrol to 
ease congestion created by the reconstruction on the 1-64 corridor. The 1-64 Traffic Response Service Patrol 
provides similar services to motorists as the MoDOT Motorist Assist program however it patrols the arterials 
impacted by the closure of 1-64. The 1-64 Traffic Response Service Patrol distributes a separate but similar survey 
card to its customers. 

Data from the cards is compiled and tabulated by Heartland Market Research, LLC. Surveys with selections 
identifying that the service was "probably" or "definitely" valuable were tabulated as "satisfied" for this measure. 

Improvement Status: 

This data agrees with information provided by customers on prior comment forms - almost all customers are 
satisfied. 

• First Quarter 2007, 540 surveys received 

• Second Quarter 2007, 548 surveys received 

• Third Quarter 2007, 85 1 surveys received 

• Fourth Quarter 2007, 688 surveys received 

• First Quarter 2008, 

o 568 Motorist Assist surveys received 

o 119 1-64 Traffic Response surveys received 



April 2008 TRACKER - Page If 



Percent of Motorist Assist Customers Who Are 
Satisfied With the Service 



100 

80 



C 60 

d) 

o 



<D 



40 



20 





100.0 




100.0 




100.0 




99.7 




99.8 





































1st Qtr. 2007 2nd Qtr. 2007 3rd Qtr. 2007 4th Qtr. 2007 1st Qtr. 2008 

Calendar Year 



Desired 
Trend: 

/ 



Percent of I-64 Traffic Response Service Patrol 
Customers Who Are Satisfied With the Service 



100 

80 



C 60 
o 

I 40 



20 






100.0 





















1st Qtr. 2008 

Calendar Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page If (2) 



Uninterrupted Traffic Flow 



Percent of work zones meeting expectations for traffic flow 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Brian Chandler, Traffic Liaison Engineer 

Purpose of the Measure: 

An important factor in evaluating the department's performance in temporary traffic control design, deployment, 
operation and maintenance is the measurement of work zones' affect on the mobility of highway users. This 
measure tracks how well the department meets customer expectations of traffic flow in, around and through work 
zones on state highways. 

Measurement and Data Collection: 

Using a formal inspection worksheet, Central Office and district employees evaluate mobility in work zones across 
the state. Each evaluation consists of a subjective assessment of engineered and operational factors affecting traffic 
flow. The evaluator assigns a pass, fail, or n/a rating to each of these individual factors and a pass or fail rating for 
their overall perception of traffic flow in, around and through the work zone. The overall perception ratings are 
compiled quarterly and reported via this measurement. 

Improvement Status: 

Compilation of the 490 evaluations performed by MoDOT staff between January and March of this calendar year 
resulted in a 98 percent satisfaction rating for work zone traffic flow (i.e., a negative perception of traffic flow was 
recorded in 2 percent of the evaluations). This rating is consistent with the previous calendar year's rating. Such 
progress is attributable to MoDOT' s emphasis on creating exemplary work zones by minimizing work zone 
congestion and delays despite increased traffic demand and volume of work zones in Missouri. 



Percent of Work Zones Meeting Expectations for 

Traffic Flow 



100 

80 

1 60 
o 

© 40 
Q. 

20 





97 




98 




98 





































2006 



2007 

Calendar Year 



1 st Qtr. 2008 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page lg 



Uninterrupted Traffic Flow 



Time to meet winter storm event performance objectives on major and minor 
highways 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Tim Jackson, Maintenance Liaison Engineer 

Purpose of the Measure: 

This measure tracks the amount of time needed to perform MoDOT's snow and ice removal efforts. 

Measurement and Data Collection: 

This data is collected in the winter event database. This measurement tracks the actual time involved in this process 
so improvements can be made. After each winter event, such as a snow or ice storm, area maintenance personnel 
submit a report indicating how much time it took to clear snow from the major and minor highways. Data collection 
for this measure runs from November through March of each winter season. After a storm ends, the objectives are to 
restore the major highways to a clear condition as soon as possible and have the lower-volume minor highways open 
to two-way traffic and treated with salt and/or abrasives at all critical areas such as intersections, hills and curves as 
soon as possible. The end of the storm is defined as when freezing precipitation stops accumulating on the 
roadways, either from falling or drifting conditions. This data is updated in the January and April Tracker reports. 
The time in hours is the statewide average for each month. 

Improvement Status: 

The average time to meet the performance objectives on the major highways varied from 3.4 to 3.8 hours over the 
reporting period. The average time to meet the performance objectives on the minor highways varied from 3.9 to 
5.3 hours. February was the harshest month in terms of snowfall, which resulted in the slightly higher numbers for 
that month. The time to meet the performance objectives will vary based on the amount of snow received, the 
duration and the intensity of the storm. Strategies to improve these numbers include pursuing equipment 
enhancements, testing new materials and continued training of snow removal employees. 



Time to Meet Winter Storm Event Performance 
Objectives on Major and Minor Highways 



10.0 
8.0 

<2 6.0 

3 

I 4.0 
2.0 
0.0 





















b.3 




5.3 






4.8 










4.b 








3.7 




3.8 






3.9 










3.4 




2.3 






1.7 





□ Major 
Highways 

□ Minor 
Highways 



November December January February March 

Winter 2007- 2008 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page lh 



Smooth and Unrestricted Roads 
and Bridges 

Tangible Result Driver - Kevin Keith, 
Chief Engineer 



MoDOT's customers have said they 
want smooth roads. Smoother 
roads mean less wear on vehicles, 
safer travel and greater opportu- 
nity for economic development. 
MoDOT will delight its customers by 
providing smooth and unrestricted 
roads and bridges. MoDOT recog- 
nizes that road projects built and 
maintained to a high standard of 
smoothness will be more efficient. 
MoDOT must provide customers 1 
with smooth roads - because 
everyone riding on a road can feel 
whether it is smooth or not! 


fcf'.jFtfjwJH 


~<^^9!^^H1Ih 


!5*^ 





















Smooth and Unrestricted Roads and Bridges 



Percent of major highways that are in good condition 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Jay Bledsoe, Transportation System Analysis Engineer 

Purpose of the Measure: 

This measure tracks the condition of Missouri's major highway road surfaces. The public has indicated the 
condition of Missouri's existing state roadway system should be one of the state's highest priorities. MoDOT places 
a high priority on improving the condition of state highways. 

Measurement and Data Collection: 

The major highway system is defined as all routes functionally classified as principal arterials. By definition, the 
principal arterial system provides for statewide or interstate movement of traffic. Examples include the Interstate 
System and most U.S. routes such as 63, 54 or 36. 

In urban areas, principal arterials carry traffic entering or leaving the urban area and serve movement of vehicles 
between central business districts and suburban residential areas. Examples include Business 50 (Missouri Blvd.) in 
Jefferson City, MO 740 (Stadium Blvd.) in Columbia and Route D (Page Ave.) in St. Louis. 

The major roads in Missouri total approximately 5,573 centerline miles. This figure reflects mileage based on 
statewide review of the highway system. Good condition is defined using a combination of criteria. On high-speed 
routes (speed limits greater than 50 mph) the International Roughness Index (IRI) is used. For lower-speed routes 
(mostly urban areas) where smoothness is less critical, a Present Serviceability Rating (PSR) is used. While 
smoothness is a factor in PSR, physical condition is also a factor. 

Direct comparison to other states is difficult because of differences in measurement methodologies. However, a 
general order-of-magnitude comparison is possible given certain assumptions. For example, there are five states that 
report mileage for major highways within 10 percent of that maintained by MoDOT. Of these five, Georgia, with 
5,875 miles, currently has the highest percentage of these highways classified in good condition based on 
smoothness only. The Missouri definition of good uses smoothness as one factor; however, it also includes other 
condition factors such as physical distress to determine quality. While the comparison is not exact, it does indicate 
the level of performance possible on a system of Missouri's size. 

This is an annual measure. Missouri data is updated in January to reflect prior calendar-year ratings. 

Improvement Status: 

Completion of the Smooth Roads Initiative (SRI) has resulted in a significant improvement in pavement condition. 
Currently, 78 percent of the major highways are in good condition, up from 46 percent at the beginning of the SRI in 
2004. 

Under the Better Roads, Brighter Future program, MoDOT will emphasize maintenance of the miles improved 
through the SRI while making major improvements to the remainder of the 5,573 miles in the major highway 
system. By the end of 201 1, a total of 85 percent of the major highways will have improved surfaces along with 
new or improved shoulders and rumble stripes. However, all 5,573 miles will benefit from safety features such as 
wider striping and brighter signing. There are currently more than 200 Better Roads, Brighter Future projects in the 
2007-2011 Statewide Transportation Improvement Program that will address more than 1,700 major highway miles. 

Funding for the Better Roads, Brighter Future program will come from existing Taking Care of System (TCOS) 
funds in accordance with the current funding allocation directed by the Missouri Highways and Transportation 
Commission. 

The Interstate System is the backbone of the major highway network. While it includes only about 7 percent of the 
state highway mileage, it accounts for more than half the total state vehicles miles traveled (VMT). During 2008, an 

April 2008 TRACKER - Page 2a 



increased emphasis is being placed on maintenance and operation of interstate highways. The Interstate 
Maintenance Plan sets specific goals, standards and responsibilities for the condition of these vital highways. 

More than $430 million per year is dedicated to taking care of the existing highway system. Of this total, $125 
million is reserved for work on the Interstate System and major bridges. 



Percent of Major Highways That 
Are in Good Condition 




2003 



2004 2005 2006 

Calendar Year 



2007 



□ Missouri 

□ Georgia * 



Desired 
Trend: 

/ 



* Source data for Georgia is "Highway Statistics " published by FHWA. Data for 2007 not available at time of 
publication. Georgia data is based only on pavement smoothness (IRI) submitted as part of the Highway 
Performance Monitoring System. 



April 2008 TRACKER - Page 2a (2) 



Smooth and Unrestricted Roads and Bridges 



Percent of minor highways that are in good condition 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Jay Bledsoe, Transportation System Analysis Engineer 

Purpose of the Measure: 

This measure tracks the condition of Missouri's minor highway road surfaces. The public has indicated the 
condition of Missouri's existing state roadway system should be one of the state's highest priorities. MoDOT places 
a high priority on improving the condition of highways in the state system. 

Measurement and Data Collection: 

The minor highway system consists of all routes functionally classified as minor arterials or collectors. These routes 
mainly serve local transportation needs and include highways commonly referred to as lettered routes, such as Route 
A, Route C and Route DD. The public sometimes refers to these routes as farm-to-market roads. The minor roads in 
Missouri total approximately 27,000 centerline miles. 

Good condition is defined using a combination of criteria. Where available, on high-speed routes (speed limits 
greater than 50 mph) the International Roughness Index (IRI) is used. For lower-speed routes where smoothness is 
less critical, a Present Serviceability Rating (PSR) or IRI is used. While smoothness is a factor in PSR, physical 
condition is also a factor. 

Direct comparison to other states is difficult because of differences in measurement methodologies. However, a 
general order-of-magnitude comparison is possible given certain assumptions. For example, there are six states that 
report mileage for minor highways within 10 percent of that maintained by MoDOT. Of these six, Georgia, with 
24,707 miles, currently has the highest percentage of these highways classified in good condition. The ratings 
reported by states as part of the Highway Performance Monitoring System for roads classified as minor more closely 
relate to Missouri's rating system. 

Federal Highway Administration allows conditions on minor highways to be reported on either IRI or Present 
Serviceability Index (PSI). PSI includes an assessment of physical distress similar to Missouri's definition. The 
Missouri definition of good uses smoothness as one factor. However, it also includes other condition factors such as 
physical distress to determine quality. 

This is an annual measure. Missouri data is updated in January to reflect prior calendar-year ratings. 

Improvement Status: 

Through the Better Roads, Brighter Future program, MoDOT has identified the major highway system as a priority 
for the next five years. Efforts on the minor highways will emphasize maintenance of this system at or near the 
current levels. Work on minor highways will emphasize the use of MoDOT maintenance forces and will consist of 
treatments that include routine patching, crack sealing and chip seals. 

Minor highways have shown a marked decline in condition in the last two years. Some of this is due to the change 
from a subjective rating method to an automated procedure. However, some of the decrease is due to a change in 
treatments used on minor roads. The chip seal program is designed to stabilize and maintain pavements in good 
condition, rather than improve pavements in poor condition. While this slows the deterioration of good minor roads, 
it does not provide a substantial decrease in miles of poor pavement. An issue with the current method of 
measurement has also been identified. While a road treated with a chip seal and improved striping may look good, 
smoothness is not necessarily improved. Smoothness is currently a major factor in the determination of good 
condition. 



April 2008 TRACKER - Page 2b 



100 



80 



c 

O 

j_ 

a. 



60 



40 



20 



2003 



Percent of Minor Highways That 
Are in Good Condition 



85.0 

□ 


84.1 

□ 


81.8 

□ 


77.9 




o 

71.9 


<^ 


O 

71.1 


□ 

o 

69.1 


A 




61.7 






61.7 







2004 2005 2006 

Calendar Year 



2007 



O Missouri 
□ Georgia* 



Desired 
Trend: 

/ 



* Source data for Georgia is "Highway Statistics" published by the Federal Highway Administration. Georgia data 
for 2007 was not available at time of publication. Data is based on a combination of pavement smoothness - IRI or 
PSI - as submitted as part of the Highway Performance Monitoring System. 



April 2008 TRACKER - Page 2b (2) 



Smooth and Unrestricted Roads and Bridges 



Percent of vehicle miles traveled on major highways in good condition 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Jay Bledsoe, Transportation System Analysis Engineer 

Purpose of the Measure: 

This measure tracks the percent of vehicle miles traveled (VMT) on Missouri's major highway system that take 
place on highways in good condition. The public has indicated the condition of Missouri's existing state roadway 
system should be one of the state's highest priorities. Emphasizing work on the major highway system insures that 
the majority of travel takes place on highways in good condition. 

Measurement and Data Collection: 

The major highway system is defined as all routes functionally classified as principal arterials. By definition, the 
principal arterial system provides for statewide or interstate movement of traffic. Examples include the interstate 
system and most U.S. routes such as 63, 54 or 36. 

In urban areas, principal arterials carry traffic entering or leaving the urban area and serve movement of vehicles 
between central business districts and suburban residential areas. Examples include Business 50 (Missouri Blvd.) in 
Jefferson City, MO 740 (Stadium Blvd.) in Columbia and Route D (Page Ave.) in St. Louis. 

The major roads in Missouri total approximately 5,573 centerline miles. Good condition is defined using a 
combination of criteria. On high-speed routes (speed limits greater than 50 mph) the International Roughness Index 
(IRI) is used. For lower-speed routes (mostly urban areas) where smoothness is less critical, a Present Serviceability 
Rating (PSR) is used. While smoothness is a factor in PSR, physical condition is also a factor. 

VMT is determined by multiplying the traffic volume on a given route by the route length. For this measure, the 
VMT is calculated on those routes in good condition and then divided by the total VMT for major routes to 
determine the percentage shown below. While the system of major highways in Missouri comprise only about 17 
percent of the total system mileage, it carries more than 75 percent of all traffic on the state highway system. 

This is an annual measure. While pavement data is available in January, year-end processing of traffic data will 
delay update of this measure until July of each year. 

Improvement Status: 

Completion of the Smooth Roads Initiative (SRI) has resulted in a significant improvement in pavement condition. 
Under the Better Roads, Brighter Future program, MoDOT will continue maintenance of the miles improved 
through SRI while making major improvements to the remainder of the 5,573 miles in the major highway system. 

The condition of the major roads has continued to improve. Seventy-eight percent of major roads are presently in 
good condition. VMT has shown slight growth in the past several years. At this time, nearly 84 percent of all travel 
on major highways takes place on highways in good condition. Continuing to emphasize work on the major 
highway system ensures that the majority of public travel takes place on highways in good condition. 

More than $430 million per year is dedicated to taking care of the existing highway system. Funding for the Better 
Roads, Brighter Future program will come from existing Taking Care of System (TCOS) funds in accordance with 
the current funding allocation directed by the Missouri Highways and Transportation Commission. 



April 2008 TRACKER - Page 2c 



100 

80 

c 60 

CD 

O 

i_ 

CD 

Q. 40 

20 






Percent of Vehicle Miles Traveled 
on Major Highways in Good Condition 






n D 




82.3 83 - 9 
D 


D 

52.3 


U 65.4 
58.1 












Desired 
Trend: 

/ 


2003 


2004 2005 2006 2007 

Calendar Year 





April 2008 TRACKER - Page 2c (2) 



Smooth and Unrestricted Roads and Bridges 



Percent of deficient bridges on major highways 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Dennis Heckman, State Bridge Engineer 

Purpose of the Measure: 

This measure tracks progress toward improving the condition of Missouri's bridges on major highways. The public 
has indicated the condition of Missouri's existing roadway system should be one of the state's highest priorities. 
MoDOT places a high priority on increasing the quality of bridges on the state system. 

Measurement and Data Collection: 

The major highway system is defined as all routes functionally classified as principal arterials. By definition, the 
principal arterial system provides for statewide or interstate movement of traffic. Examples include the Interstate 
System or most U.S. routes such as 63, 54 or 36. 

In urban areas, principal arterials carry traffic entering or leaving the urban area and serve movement of vehicles 
between central business districts and suburban residential areas. Examples include Business 50 (Missouri Blvd.) in 
Jefferson City, MO 740 (Stadium Blvd.) in Columbia and Route D (Page Ave.) in St. Louis. 



A bridge is considered deficient if it is either structurally deficient (SD) or functionally obsolete (FO) as defined 
using Federal Highway Administration criteria. A SD bridge is in poor condition or has insufficient load capacity 
when compared to modern design standards. A FO bridge has poor roadway alignment or has clearance or width 
restrictions that no longer meet the usual criteria for the system it serves. MoDOT staff inspects all state-owned 
bridges. There are currently 3,364 bridges on major highways. This is an annual measure and data is updated each 
April based on the prior year's inspections. 



Improvement Status: 

Bridge conditions on major highways have shown a moderate improvement. The percentage of deficient bridges has 
been reduced from 19 percent to 17 percent over the last five years as a result of increased funds directed to care for 
the existing highway system. 

The Safe & Sound bridge improvement program will address more than 800 of the state's most critical structures. 
This program will repair or replace these bridges over a five-year period and emphasize their maintenance at an 
acceptable level for an additional 25 years. While most of these bridges are located on the minor highway system, a 
small benefit to bridges on major highways is also anticipated (0.5 percent drop in this measure). 



40 

■£ 30 
<D 

£f 20 
CD 
O- 10 





Percent of Deficient Bridges on Major Highways 







19.0 

/\ 


18.4 


18.0 


17.7 


17.0 




V 


V 






O 








Desired 
Trend: 

\ 


2003 


2004 


2005 

Calendar Year 


2006 


2007 



April 2008 TRACKER - Page 2d 



Smooth and Unrestricted Roads and Bridges 



Percent of deficient bridges on minor highways 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Dennis Heckman, State Bridge Engineer 

Purpose of the Measure: 

This measure tracks progress toward improving the condition of Missouri's minor highway bridges. The public has 
indicated the condition of Missouri's existing roadway system should be one of the state's highest priorities. 
MoDOT places a high priority on increasing the quality of bridges on the state system. 

Measurement and Data Collection: 

The minor highway system consists of all routes functionally classified as minor arterials or collectors. These routes 
serve more local transportation needs and include highways commonly referred to as lettered routes, such as Route 
A, Route C and Route DD. The public sometimes refers to these routes as farm-to-market roads. 



A bridge is considered deficient if it is either structurally deficient (SD) or functionally obsolete (FO) as defined 
using Federal Highway Administration criteria. A SD bridge is in poor condition or has insufficient load capacity 
when compared to modern design standards. A FO bridge has poor roadway alignment or has clearance or width 
restrictions that no longer meet the usual criteria for the system it serves. MoDOT staff inspects all state-owned 
bridges. There are currently 6,912 bridges on minor highways. This is an annual measure and data is updated each 
April based on the prior year's inspections. 



Improvement Status: 

Bridge conditions on minor highways have taken a small step backward. While the percentage of deficient bridges 
has been reduced from 33.9 percent to 32.9 percent over the last five years, this percentage actually increased 
slightly from 2006 to 2007. 

The strategy to improve this measure is the Safe & Sound bridge improvement program, which has been in an active 
procurement process for the last year-and-a-half. This program will repair or replace over 800 bridges over a five- 
year period and emphasize their maintenance at an acceptable level for an additional 25 years. Most of these bridges 
are located on the minor highway system. A decrease in the number of deficient bridges is expected to occur with 
the completion of this program. However, due to the accelerating rate of bridges becoming deficient, there still will 
be a sizable number of deficient bridges on the system. It is projected that this measure will drop to 30.0 percent at 
the completion of the Safe & Sound bridge improvement program. 



60 

50 

"£ 40 
d) 
o 30 

® on 
Q. 20 

10 



Percent of Deficient Bridges on Minor Highways 



33.9 



33.4 



33.2 



32.5 



32.9 



O 



O 



jQ_ 



jGl 



jQ_ 



2003 



2004 2005 

Calendar Year 



2006 



2007 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 2e 



Smooth and Unrestricted Roads and Bridges 



Number of deficient bridges on the state system (major and minor highways) 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Dennis Heckman, State Bridge Engineer 

Purpose of the Measure: 

This measure tracks progress toward improving the condition of Missouri's bridges. The public has indicated the 
condition of Missouri's existing roadway system should be one of the state's highest priorities. MoDOT places a 
high priority on increasing the quality of bridges on the state system. 

Measurement and Data Collection: 

A bridge is considered deficient if it is either structurally deficient (SD) or functionally obsolete (FO) as defined 
using Federal Highway Administration criteria. A SD bridge is in poor condition or has insufficient load capacity 
when compared to modern design standards. A FO bridge has poor roadway alignment or has clearance or width 
restrictions that no longer meet the usual criteria for the system it serves. MoDOT staff inspects all state-owned 
bridges. There are currently a total of 10,276 bridges on the state highway system. 

This is an annual measure and data is taken from the National Bridge Inventory. Missouri data is available in April 
of each calendar year and is updated in the April Tracker. The data for other states is not published until the 
following year. 

Improvement Status: 

Bridge conditions on Missouri highways have taken a small step backward. While the number of deficient bridges 
on the state system has been reduced from 2,959 to 2,844 over the last five years, this number actually increased 
slightly from 2006 to 2007. Of the 2,844 deficient bridges, 1,179 are FO and 1,665 are SD. 

The strategy to improve this measure is the Safe & Sound bridge improvement program that will repair or replace 
more than 800 of the state's most critical structures over a five-year period and emphasize their maintenance at an 
acceptable level for an additional 25 years. A decrease in the number of deficient bridges is expected with the 
completion of this program. However, due to the accelerating rate of bridges becoming deficient, there still will be a 
sizable number of deficient bridges on the system. It is projected that this measure will drop to 2,500 at the 
completion of the Safe & Sound bridge improvement program. 



3,250 

3,000 

Jj 2,750 

E 

3 2,500 

2,250 

2,000 



Number of Deficient Bridges on the State System 
(Major and Minor Highways) 



2,959 



2.907 



2,892 



□ 



□ 



2,836 

□ 



2,384 



2,536 



o 



2003 



2004 



2,482 

<y^ 



2005 

Calendar Year 



2,486 



2006 



2.844 



□ 



2007 



□ Missouri 
O Ohio 



Desired 
Trend: 

\ 



* Source for Ohio, "Better Bridges" November 2007, for data collected in calendar year 2006. 

April 2008 TRACKER - Page 2f 



Safe Transportation System 

Tangible Result Driver - Don Hillis, 
Director of System Management 



MoDOT works closely with other 
safety advocates to make our 
roads and work zones safer. The 
department supports educational 
programs which encourage safe 
driving practices and enforcement 
efforts which increase adherence 
to traffic laws. MoDOT will not 
compromise safety because it 
believes in the well-being of its 
employees and customers. 







Safe Transportation System 



Number of fatalities and disabling injuries 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 

Purpose of the Measure: 

This measure tracks annual trends in fatal and disabling injuries resulting from traffic crashes on all Missouri 
roadways. This data drives the development and focus of the Missouri Highway Safety Plan. This plan is required 
annually by the National Highway Traffic Safety Administration and outlines key strategies to reduce these losses. 
In addition, this data supports the Missouri Blueprint for Safer Roadways. This document identifies the statewide 
initiatives with a goal of reducing fatalities to 1,000 or fewer by 2008. 

Measurement and Data Collection: 

Crash data is collected by the Missouri State Highway Patrol and entered into a traffic accident record system. 
The record system automatically updates MoDOT's traffic management system. Crash data reports are available 
to law enforcement and traffic safety advocates for crash analysis through both databases. Data is collected on an 
annual basis and is updated in July of the following year. 



Improvement Status: 

Fatalities decreased by 10 percent in 2007 in a continued downward trend since 2005. Missouri has not been under 
1,000 fatalities since 1993. The 991 fatalities in 2007 means the Missouri Coalition for Roadway Safety can 
celebrate accomplishing their goal of 1,000 or fewer fatalities by 2008. Disabling injuries continue to show a 
decreasing trend with a reduction of over 400 when compared to the 2006 number. The national data comparison 
shows that Missouri moved from 40 th in 2005 to 38 th in 2006 for total fatalities. The 2007 comparison is not yet 
available. Fatalities and disabling injuries are decreasing due in part to engineering enhancements such as three- 
strand guard cable, rumble strips and enhanced delineation. Also contributing are strong safety belt public 
information campaigns combined with increased law enforcement participation in statewide campaigns. 



1,500 

i- 1,200 
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■a 900 

| 600 

z 300 





Number of Fatalities 











1,232 




1,130 




1,257 




1,096 












991 
















Desired 
Trend: 

\ 




















2003 




2004 


Cale 


2005 

sndar T 


fear 


2006 




2007 





10,000 

,_ 8,000 
CD 

n 6,ooo 

| 4,000 

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Number of Disabling Injuries 


















8,730 




8,857 




8,624 




8,150 




7,731 


























Desired 
Trend: 

\ 












2003 




2004 


Cale 


2005 

ndar ' 


/ear 


2006 




2007 





April 2008 TRACKER - Page 3a 



Missouri 's National Ranking by Total Number of Fatalities 

2006 



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Missouri 's National Ranking by Total Number of Fatalities 

2005 



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Missouri's National Ranking by Total Number of Fatalities 

2004 

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April 2008 TRACKER - Page 3a (2) 



Safe Transportation System 



Number of impaired driver-related fatalities and disabling injuries 



Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 

Purpose of the Measure: 

This measure tracks annual trends in fatalities and injuries resulting from traffic crashes on all Missouri roadways 
involving drivers who are impaired by alcohol and/or drugs. This data drives the development and focus of the Missouri 
Highway Safety Plan. This plan is required annually by the National Highway Traffic Safety Administration and outlines 
key strategies to reduce these losses. In addition, this data supports the Missouri Blueprint for Safer Roadways. This 
document identifies the statewide initiatives with a goal of reducing fatalities to 1,000 or fewer by 2008. 

Measurement and Data Collection: 

Crash data is collected by the Missouri State Highway Patrol and entered into a traffic accident record system. The 
record system automatically updates MoDOT's traffic management system. Crash data reports are available to law 
enforcement and traffic safety advocates for crash analysis through both databases. Data is collected on an annual 
basis and is updated in July of the following year. 

Improvement Status: 

Alcohol- and drug-related fatalities and disabling injuries decreased in both 2006 and 2007. In the national comparison 
for 2006, Missouri moved away from the desired downward trend in percent of persons killed in alcohol-related crashes. 
The 2007 comparison is not yet available. In addition to Missouri participating in the national "You Drink and Drive, 
You Lose" campaign, the Missouri Law Enforcement Traffic Safety Advisory Council selected specific days to increase 
law enforcement activity through December 2008. Public information and education has been directed at high-risk 
drivers ages 21 to 35. Law enforcement efforts have been concentrated on high-crash corridors and increasing the 
number of sobriety checkpoints. These efforts have helped reduce impaired driving crashes overall and have started a 
downward trend in fatalities and disabling injuries. An increasing number of people who work in liquor establishments 
are completing the online server training modules that were first developed three years ago. 



400 

J> 300 

E 200 

^ 100 




Number of Impaired Driver-Related Fatalities 
Alcohol & Drug Involved 










289 




262 




289 




288 




255 












Desired 
Trend: 

\ 










2003 2004 2005 2006 2007 

Calendar Year 



,_ 1 ,600 
.2 1,200 



Number of Impaired Driver-Related Disabling Injuries 
Alcohol & Drug Involved 



E 

3 



800 
400 








2003 



2004 2005 

Calendar Year 



2006 



2007 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 3b 



100 

80 

0) 60 
o 

0) 40 
°- 20 





Missouri's National Ranking by Percent Killed in 
Alcohol-Related Crashes 

2006 



















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2005 

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Missouri's National Ranking by Percent Killed in 
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2004 































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April 2008 TRACKER - Page 3b (2) 



Safe Transportation System 



Rate of annual fatalities and disabling injuries 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 



Purpose of the Measure: 

This measure tracks annual trends in fatal and disabling injury rates per 100 million vehicle miles traveled (HMVM) 
in Missouri. This data drives the development and focus of the Missouri Highway Safety Plan. This plan is required 
annually by the National Highway Traffic Safety Administration and outlines key strategies to reduce these losses. 
In addition, this data supports the Missouri Blueprint for Safer Roadways. This document identifies the statewide 
initiatives with a goal of reducing fatalities to 1,000 or fewer by 2008. 

Measurement and Data Collection: 

Crash data is collected by the Missouri State Highway Patrol and entered into a traffic accident record system. 
The record system automatically updates MoDOT's traffic management system. Crash data reports are available 
to law enforcement and traffic safety advocates for crash analysis through both databases. Data is collected on an 
annual basis and is updated in July of the following year. 

Improvement Status: 

Both the fatality and disabling injury rates in Missouri are at their lowest ever recorded. Based on the national 
comparison, Missouri has moved from 37 th in 2005 to 34 th in 2006. The 2007 national comparison is not yet 
available. Based on the national goal of a 1.0 fatality rate, Missouri is still moving in the right direction. Focused 
law enforcement efforts, engineering safety enhancements and increased public awareness all contribute to the 
decrease. 



p 


Rate of Annual Fatalities 




CD 

To 1 

DC 






















1.81 




1.70 




1.83 










1.59 










1.44 












Desired 
Trend: 

\ 


2003 2004 2005 2006 2007 

Calendar Year 





























1fi 




Rate of Annual Disabling Injuries 




12 
CD 

W 8 
DC 

4 

n 












12.85 




12.97 




12.54 




11.83 




11.23 












Desired 
Trend: 

\ 












2003 


2004 2005 2006 2007 

Calendar Year 





























April 2008 TRACKER - Page 3c 



Missouri's National Ranking in State Fatality Rates 

2006 




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Missouri's National Ranking in State Fatality Rates 

2005 


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Missouri's National Ranking in State Fatality Rates 

2004 




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State 



April 2008 TRACKER - Page 3c (2) 



Safe Transportation System 



Percent of safety belt/passenger vehicle restraint use 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 

Purpose of the Measure: 

This measure tracks annual trends in safety belt usage by persons in passenger vehicles. This data drives the 
development and focus of the Missouri Highway Safety Plan. This plan is required annually by the National Highway 
Traffic Safety Administration and outlines key strategies to reduce these losses. In addition, this data supports the 
Missouri Blueprint for Safer Roadways. This document identifies the statewide initiatives with a goal of reducing 
fatalities to 1 ,000 or fewer by 2008. 

Measurement and Data Collection: 

Each June, a statewide survey is conducted at 460 pre-selected locations in 20 counties. The data collected at these 
sites is calculated into a safety belt usage rate by using a formula approved by the National Highway Traffic Safety 
Administration. The safety belt usage survey enables data collection from locations representative of 85 percent of 
the state's population. The data collection plan is the same each year for consistency and compliance with the 
National Highway Traffic Safety Administration guidelines. Data is collected on an annual basis and is updated in 
August of the following year. Annual information for the national rankings is not available from all 50 states. 

Improvement Status: 

Safety belt use in Missouri has remained fairly constant for the past four years. In the 2006 national comparison, 
Missouri ranked 40 th in safety belt usage. The 2007 national comparison will not be available until June 2008. 
Missouri continues to focus efforts through public information and education and law enforcement participation in the 
national "Click it or Ticket" campaign. The Law Enforcement Traffic Safety Advisory Council (LETSAC) recently 
added additional quarterly enforcement dates through December 2008 to focus on safety belt use. A statewide program 
focusing on teen safety belt use has also proven to be successful in increasing use among teenagers. MoDOT continues 
to promote the need for a primary safety belt law in Missouri. 

Percent of Safety Belt/Passenger Vehicle Restraint Use 



100 



c 
o 
o 

i- 

o 
a. 



80 



60 



40 



20 

































73 




76 




77 




75 




77 




































Desired 
Trend: 

/ 




2003 




2004 


Ca 


2005 

lendar 


Year 


2006 




2007 





April 2008 TRACKER - Page 3d 



Missouri's National Ranking in Percent of Safety Belt Use 

2006 

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Missouri's National Ranking in Percent of Safety Belt Use 

2005 

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2004 



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Missouri's National Ranking in Percent of Safety Belt Use 

2003 

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State 



April 2008 TRACKER - Page 3d (2) 



Safe Transportation System 



Number of bicycle and pedestrian fatalities and disabling injuries 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 

Purpose of the Measure: 

This measure tracks annual trends in fatalities and disabling injuries resulting from traffic crashes with bicycles and 
pedestrians on Missouri roadways. This data drives the development and focus of the Missouri Highway Safety 
Plan. This plan is required annually by the National Highway Traffic Safety Administration and outlines key 
strategies to reduce these losses. In addition, this data supports the Missouri Blueprint for Safer Roadways. This 
document identifies the statewide initiatives with a goal of reducing fatalities to 1,000 or fewer by 2008. 

Measurement and Data Collection: 

Crash data is collected by the Missouri State Highway Patrol and entered into a traffic accident record system. The 
record system automatically updates MoDOT's traffic management system. Crash data reports are available to law 
enforcement and traffic safety advocates for crash analysis through both databases. Data is collected on an annual 
basis and updated in July of the following year. 

Improvement Status: 

This data reflects the number of fatalities and disabling injuries occurring when a motor vehicle is involved in a 
crash with a bicycle or pedestrian. These bicycle numbers remain steady, although MoDOT has been increasing the 
miles of dedicated bike lanes. Pedestrian fatalities and disabling injuries show a slight decrease over the past five 
years due to signaling and dedicated crossing area improvements. Funds have been dedicated to support the Bicycle 
Pedestrian Advisory Committee. 



10 



n 6 

i 4 



Number of Bicycle Fatalities 





























9 






9 








8 












7 




















Desired 
Trend: 

\ 




2 










2003 




2004 


Cale 


2005 

ndar 


Year 


2006 




2007 





April 2008 TRACKER - Page 3e 



Number of Bicycle Disabling Injuries 



120 

100 

a> 80 
.a 

E 60 

Z 40 
20 







98 














91 




88 








83 












71 





























2003 



2004 2005 2006 

Calendar Year 



2007 



Desired 
Trend: 

\ 



100 



80 

:_ 

CD 

A 60 

E 

= 40 
20 



2003 



Number of Pedestrian Fatalities 





























92 






81 




81 






78 




79 





























2004 2005 

Calendar Year 



2006 



2007 



Desired 
Trend: 

\ 



400 

»- 300 

n 

E 200 

z 

100 




Number of Pedestrian Disabling Injuries 





























345 








329 






328 




319 












303 





















2003 



2004 2005 2006 

Calendar Year 



2007 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 3e (2) 



Safe Transportation System 



Number of motorcycle fatalities and disabling injuries 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 

Purpose of the Measure: 

This measure tracks annual trends in fatal and disabling injuries resulting from motorcycle traffic crashes on all 
Missouri roadways. This data drives the development and focus of the Missouri Highway Safety Plan. This plan is 
required annually by the National Highway Traffic Safety Administration and outlines key strategies to reduce these 
losses. In addition, this data supports the Missouri Blueprint for Safer Roadways. This document identifies the 
statewide initiatives with a goal of reducing fatalities to 1,000 or fewer by 2008. 

Measurement and Data Collection: 

Crash data is collected by the Missouri State Highway Patrol and entered into a traffic accident record system. The 
record system automatically updates MoDOT's traffic management system. Crash data reports are available to law 
enforcement and traffic safety advocates for crash analysis through both databases. Data is collected on an annual 
basis and updated in July of the following year. 



Improvement Status: 

Motorcycle fatalities and disabling injuries have shown an upward trend over the past four years. Missouri continues 
to experience high numbers of motorcycle fatalities. The national data comparison shows Missouri moved from 35 th 
in 2005 to 33 rd in 2006. The 2007 national comparison is not yet available. Longer riding seasons and a significant 
increase in the number of licensed motorcycles and riders has increased the exposure rate in recent years. Rider 
education classes are offered within one hour's driving time throughout Missouri. More than 4,000 riders at 28 sites 
are trained each year. In 2006, a Motorcycle Safety Task Force was organized and charged with developing a 
strategic plan. The task force has completed the plan and continues to move forward with implementation. 



Number of Motorcycle Fatalities 



100 

55 80 

■Q 60 

| 40 

Z 20 





























89 




88 




93 




91 












55 

























2003 



2004 2005 

Calendar Year 



2006 



2007 



Desired 
Trend: 

\ 



Number of Motorcycle Disabling Injuries 



800 



5 600 

E 

3 



400 



200 



























685 




715 










561 




586 








467 





















2003 



2004 2005 

Calendar Year 



2006 



2007 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 3f 



Missouri's National Ranking in Motorcycle Fatalities 

2006 

^nn n 




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Missouri's National Ranking in Number of Motorcycle Fatalities 

2005 

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Missouri's National Ranking in Number of Motorcycle Fatalities 

2004 

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400 



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State 



April 2008 TRACKER - Page 3f (2) 



Safe Transportation System 



Number of commercial motor vehicle crashes resulting in fatalities 

Result Driver: Don Hillis, Director of Systems Management 

Measurement Driver: Charles Gohring, Motor Carrier Services Program Manager 

Purpose of the Measure: 

This measure tracks the number of commercial motor vehicles involved in fatal crashes each year. MoDOT uses the 
information to target educational and enforcement efforts. 

Measurement and Data Collection: 

The Missouri State Highway Patrol collects and records the crash statistics used in this measure. The data used in 
this measure reports the number of commercial motor vehicles involved in a crash where one or more people die 
within 30 days as a result of the crash. This is an annual measure and will be updated each April for the previous 
year. 

Improvement Status: 

Data for 2007 was not available at the time of publication. Between 2002 and 2004, the number of Missouri 
commercial motor vehicle fatal crashes dropped from 161 to 153. The number of fatal crashes notably decreased by 
13 percent between 2005 and 2006. MoDOT coordinates its efforts with the Missouri State Highway Patrol, the 
Federal Motor Carrier Safety Administration Missouri Division and the Kansas City and St. Louis police 
departments. MoDOT efforts include the installation of larger highway signs, highly reflective pavement markings, 
cable guardrails, roundabout intersections, incident management alert signs, roadside rumble strips, and intelligent 
transportation systems at scales. MoDOT conducts carrier safety training, regulation compliance reviews, safety 
audits of new motor carrier firms and truck inspections at terminals and destinations. The Missouri State Highway 
Patrol, St. Louis and Kansas City Police Departments conduct commercial vehicle roadside inspections in order to 
remove unsafe drivers and vehicles from the road. 

Missouri ranked 38 th in the number of fatality crashes nationwide in 2006. 



Number of Commercial Motor Vehicle Crashes 
Resulting in Fatalities 



200 

i- 150 

d) 

n 

£ 100 

Z 50 









161 




157 




153 




161 










133 





















2002 



2003 2004 2005 

Calendar Year 



2006 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 3g 



Missouri's National Ranking in Number of 
Fatal Commercial Vehicle Crashes 

2006 



600 



400 



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State 



April 2008 TRACKER - Page 3g (2) 



Safe Transportation System 



Number of commercial motor vehicle crashes resulting in injuries 

Result Driver: Don Hillis, Director of Systems Management 

Measurement Driver: Charles Gohring, Motor Carrier Services Program Manager 

Purpose of the Measure: 

This measure tracks number of commercial motor vehicles involved in injury crashes each year. MoDOT uses the 
information to target educational and enforcement efforts. 

Measurement and Data Collection: 

The Missouri State Highway Patrol collects and records crash statistics. The data for this measure reflects the 
number of commercial motor vehicles involved in crashes where one or more people are injured. This is an annual 
measure and will be updated each April for the previous year. 

Improvement Status: 

Data for 2007 was not available at the time of publication. Between 2001 and 2004, the number of commercial 
motor vehicle crashes resulting in injuries decreased. The number of injury crashes notably decreased by 12 percent 
in 2006 to 2,363. The overall downward trend is due to the coordinated safety efforts of MoDOT, the Missouri State 
Highway Patrol, the Federal Motor Carrier Safety Administration Missouri Division, and the Kansas City and St. 
Louis police departments. MoDOT efforts include the installation of larger highway signs, highly reflective 
pavement markings, cable guardrails, roundabout intersections, incident management alert signs, rumble stripes, and 
intelligent transportation systems at scales. MoDOT conducts carrier safety training, regulation compliance reviews, 
safety audits of new motor carrier firms and truck inspections at terminals and destinations. The Missouri State 
Highway Patrol, St. Louis and Kansas City police departments conduct commercial vehicle roadside inspections in 
order to remove unsafe drivers and vehicles from the road. 

Missouri ranked 4L' in the number of injury crashes nationwide in 2006. 



Number of Commercial Motor Vehicle Crashes 
Resulting in Injuries 



3,000 



S> 2,000 

E 

z 1,000 



























2,865 










2,755 




2,684 




2,694 










2,363 





















2002 2003 2004 2005 

Calendar Year 



2006 



Desired 
Trend: 



\ 



April 2008 TRACKER - Page 3h 



Missouri's National Ranking in Number of 
Injury Commercial Vehicle Crashes 

2006 




6,000 



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.Q 

E 

■3 2,000 



State 



Missouri's National Ranking in Number of 
Injury Commercial Vehicle Crashes 

2005 



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6,000 



CD 

■Q 4,000 

E 

Z 2,000 



Missouri's National Ranking in Number of 
Injury Commercial Vehicle Crashes 

2004 



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State 



April 2008 TRACKER - Page 3h (2) 



Safe Transportation System 



Number of fatalities and injuries in work zones 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Brian Chandler, Traffic Liaison Engineer 

Purpose of the Measure: 

An important factor in evaluating the safety of Missouri's transportation system is determining the safety of work 
zones on the state's roads. This measure tracks the number of traffic-related fatalities, injuries, and overall crashes 
occurring in work zones on any Missouri public road. 

Measurement and Data Collection: 

Missouri law enforcement agencies are required to report crashes by submitting a standardized vehicle accident 
report form to the Missouri State Highway Patrol. MSHP personnel enter these reports into a statewide traffic crash 
database. MoDOT staff query and analyze this data to identify work zone-related crash statistics quarterly and report 
the results via this measurement. 

Improvement Status: 

Fatalities have increased in early 2008 due to a triple-fatality crash in South Central Missouri. Steps have been 
taken to analyze that event and prevent future crashes in work zones. 

Final crash statistics for calendar year 2007 indicate a 74 percent reduction in the number of fatalities, a 10 percent 
reduction in the number of disabling injuries, a 36 percent reduction in the number of minor injuries and a 28 
percent reduction in the number of crashes occurring in Missouri's work zones when compared to the final numbers 
for calendar year 2006. 



Missouri generally has experienced a downward trend in work zone -related fatalities, injuries, and crashes since 
2002, with a significant reduction in three of the four major severity categories in 2007. Such improvement in work 
zone safety is attributable partially to the department's proactive approach to raising work zone safety awareness 
and minimizing impacts on the traveling public. 



30 

20 
i_ 
CD 
Si 

E 
z 

10 





Number of Fatalities in Work Zones 
















28 














19 






15 
























5 




5 




Desired 
Trend: 

\ 




2004 


2005 2006 2007 YTD 2008 

Calendar Year 































April 2008 TRACKER - Page 3i 



150 
120 



g> 90 
.Q 



60 

30 





Number of Disabling Injuries in Work Zones 

























142 






















108 




104 












94 
















Desired 
Trend: 

\ 








7 


I I 




2004 




2005 




2006 




2007 


YTD 2008 



Calendar Year 



1,200 

900 
i_ 
<D 
.Q 

£ 600 

3 

z 

300 





Number of Minor Injuries in Work Zones 

























1,090 






1,029 






897 












698 
















30 



2004 2005 2006 2007 

Calendar Year 



YTD 2008 



Desired 
Trend: 



\ 



Number of Crashes in Work Zones 



' 
























3,484 






3,433 




3,000 
CD 

£ 2,000 

3 

z 

1,000 
n 




3,162 
















2,471 
















104 

i i 



2004 2005 2006 2007 

Calendar Year 



YTD 2008 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 3i (2) 



Safe Transportation System 



Number of highway-rail crossing fatalities and collisions 

Results Driver: Don Hillis, Director of System Management 
Measurement Driver: Rod Massman, Administrator of Railroads 

Purpose of the Measure: 

This measure tracks annual trends in fatalities and collisions resulting from train-vehicle crashes at public railroad 
crossings in Missouri. This data drives the development and focus of the Missouri Highway Safety Plan. This plan 
is required annually by the National Highway Traffic Safety Administration and outlines key strategies to reduce 
these losses. In addition, this data supports the Missouri Blueprint for Safer Roadways. This document identifies 
the statewide initiatives with a goal of reducing fatalities in all areas of highway safety, including highway-rail 
crossing safety. 

Measurement and Data Collection: 

MoDOT collects crash data and enters it into a railroad safety information system used to update MoDOT' s traffic 
management system. This does not include fatalities or collisions from those on railroad property at areas other than 
at public railroad crossings, which are tabulated separately. Missouri is then ranked with all other states using data 
from the Federal Railroad Administration that consists of the numbers of collisions and fatalities in each state. Data 
is updated quarterly. 

Improvement Status: 

MoDOT continues to coordinate its railroad crossing projects in the areas of greatest need using a safety exposure 
index in addition to focusing on crossings with a history of accidents or limited sight distance. By agreeing with the 
railroads to look at a defined area, called a corridor, and sharing financial responsibilities for improvements, limited 
funds can be spread over a wider area. This increases the number of overall projects completed in specific areas of 
the state. 

Other improvements include an increased emphasis on and MoDOT employee participation in public outreach 
opportunities on rail safety in conjunction with Operation Lifesaver, Inc. Another improvement is the exploration of 
partnerships with other government agencies, cities and school districts to upgrade flasher-only crossings to 
crossings with both lights and gates, to install gates and lights at crossings, and to replace outdated lighting with 
LED systems. There is also a renewed emphasis on closing unsafe, redundant or unnecessary crossings. 

In 2007 there were seven fatalities. In 2008 there have already been four fatalities. In order to combat this, 
MoDOT has increased and implemented more public outreach efforts along with engineering improvements. This 
has included distributing an emergency responder manual for train accidents, renewed effort to present rail crossing 
information at driver's education classes, and having a MoDOT employee certified in Operation Lifesaver training. 
MoDOT also hosted Rail Safety Week from April 13 to 18, 2008. Throughout 2008, MoDOT will continue to co- 
sponsor "positive enforcement" efforts at crossings all across the state with the Missouri State Highway Patrol and 
Missouri Operation Lifesaver. The continuing focus throughout the year has been the three E's: engineering, 
education and enforcement. This effort is designed to increase public awareness and discussion of the need for 
increased safety and heightened awareness at railroad crossings. 



April 2008 TRACKER - Page 3j 



20 



15 



E 10 

3 



5 - 



Number of Highway-Rail Crossing 
Fatalities 































17 










10 












8 
















7 






6 












4 





2003 2004 



2005 2006 

Calendar Year 



2007 YTD 2008 



Desired 
Trend: 

\ 



50 

40 

| 30 

3 20 

Z 
10 





Missouri's National Ranking in Number of 

Highway-Rail Crossing Fatalities 

January-December 2007 



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Missouri's National Ranking in Number of 

Highway-Rail Crossing Fatalities 

January-December 2006 



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State 



April 2008 TRACKER - Page 3j (2) 



2003 



Number of Highway-Rail Crossing 
Collisions 



^ 60 










62 








CD 




53 










54 








E 40 
Z 20 




44 






46 












n 




12 





2004 



2005 2006 

Calendar Year 



2007 YTD 2008 



Desired 
Trend: 

\ 



300 

250 

5 200 
n 

E 150 

Z 100 

50 





Missouri's National Ranking in Number of 

Highway-Rail Crossing Collisions 

January-December 2007 



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State 



Missouri's National Ranking in Number of 

Highway-Rail Crossing Collisions 

January-December 2006 



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250 

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Z 100 

50 











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State 



April 2008 TRACKER - Page 3j (3) 



Roadway Visibility 

Tangible Result Driver - Don Hillis, 
Director of System Management 



Good roadway visibility in all 
weather and light conditions 
is critical to safe and efficient 
travel. MoDOT will delight its cus- 
tomers by using top-quality and 
highly visible stripes and signs. 







Roadway Visibility 



Rate of nighttime crashes 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Mike Curtit, Assistant State Traffic Engineer 

Purpose of the Measure: 

This measure tracks the types of crashes where visibility of stripes and signs may be a contributing factor. 

Measurement and Data Collection: 

To measure the rate of nighttime crashes, data is collected from the statewide crash database to identify crashes that 
occur during night conditions. Further filtering of the data divides these night crashes by major and minor roadways. 
Major roadways are generally used for statewide or interstate travel and minor roadways are generally used for local 
traffic needs. Crash rates are calculated using the average annual daily traffic counts and are expressed in the unit, 
per 100 million vehicle miles (HMVM), which is the national standard for expressing crash rates. This is an annual 
measure with the data updated each April. 

Improvement Status: 

This data remains unchanged since the last publication due to late availability of 2007 nighttime crash rates. The rate 
of nighttime crashes on major and minor roads has decreased for each measure except for head-on and sideswipe 
crashes on major roads. The rate of head-on and sideswipe crashes on major roads has remained virtually flat from 
2002 to 2006. The previous years' rates were also updated with current crash data. 

As part of the recently completed Smooth Roads Initiative (SRI), over 188,000 new signs, over 12,000 new 
emergency reference markers on interstates, over 150,000 delineators on guardrail and guard cable, and 
approximately 3 million feet of highly reflective pavement tape were installed. In addition, edgeline rumble stripes 
are being installed on SRI routes. 

The guidelines for the Better Roads, Brighter Future program include upgrading the signing, continuing to 
implement the new pavement marking system, adding edgeline rumble stripes, and including centerline rumble 
stripes on two lane roadways. The pavement tape that will be used as a part of Better Roads, Brighter Future 
program will be a "wet reflective" tape that has improved visibility during wet pavement conditions. 



Rate of Nighttime Crashes 
Run off Road 



o 

DC 



40 
35 
30 
25 
20 
15 
10 
5 




I 




34 5 










31.3 












30.2 




29.6 
























27.7 


































12.1 




12.2 




12.4 




12.3 




11.1 



□ Major Road 

□ Minor Road 



2002 2003 2004 2005 

Calendar Year 



2006 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 4a 



o 

CC 
DC 



0.80 



Rate of Nighttime Crashes 
Cross Median on Major Roads 



0.73 



0.72 



0.74 



0.63 



2002 2003 2004 2005 

Calendar Year 



2006 



Desired 
Trend: 

\ 



10 

8 

0) 6 

CO 

DC 4 



1.1 



3.7 



Rate of Nighttime Crashes 
Head-On and Sideswipe 



JL0_ 



3.7 



X 



0.9 



3.1 



X 



0.7 



3.0 



0.8 



2.7 



2002 2003 2004 2005 

Calendar Year 



2006 



□ Major Road 

□ Minor Road 



Desired 
Trend: 

\ 



20 



15 



CD 

| 10 



Rate of Nighttime Crashes 
Wet Pavement Crashes 

















12.8 








13.2 






12.2 
















11.3 










9.6 


10.6 




9.4 




10.1 






8.8 








8.1 



2002 2003 2004 2005 

Calendar Year 



2006 



□ Major Road 

□ Minor Road 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 4a (2) 



Roadway Visibility 



Percent of signs that meet customers' expectations 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Mike Curtit, Assistant State Traffic Engineer 

Purpose of the Measure: 

This measure will track whether the department's sign policy and the design standards, and sign replacement policy 
are resulting in visible signs that meet customers' expectations. 

Measurement and Data Collection: 

Sign-quality attributes that define user expectations have been developed based on an industry-wide literature 
review. The attributes selected for this measure are those that can be captured during a night sign log. A night sign 
log is conducted by MoDOT employees driving a road at night, recording the location and condition of the signs, 
particularly how visible the signs are with headlights. Data for this measure is collected by doing night sign logs on 
randomly generated road segments. MoDOT employees collect the data annually in the fall, and update it each 
October. 

Improvement Status: 

Over 90 percent of signs on major highways are in good condition. This represents a 6 percent increase from last 
year. Currently 80 percent of our signs on minor roads are in good condition. This represents a 7 percent increase 
from last year. 

The Smooth Roads Initiative, which was completed in 2006, improved signing on the major routes. The Better 
Roads, Brighter Future program, which will be completed by the end of 201 1, also emphasizes signing 
improvements on major routes. MoDOT performs annual inspections of every sign in Missouri and does random 
quality assurance reviews targeted at signing. 



Percent of Signs that 
Meet Customers' Expectations 



100 
80 



§ 60 
o 

| 40 



20 


























90.2 






83.9 












80.1 










73.1 




69.9 








bb.2 





















□ 2005 

□ 2006 

□ 2007 



Major Highways Minor Highways 

Road Class 



Desired 
Trend: 



April 2008 TRACKER - Page 4b 



Roadway Visibility 



Percent of stripes that meet customers' expectations 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Jim Brocksmith, Technical Support Engineer 

Purpose of the Measure: 

This measure tracks whether MoDOT's striping policy, processes and materials used are resulting in visible stripes 
that meet customers' expectations. 

Measurement and Data Collection: 

Striping quality attributes that define user expectations have been developed based on an industry-wide literature 
review. The attribute selected for this measure is the retroreflectivity of the striping or the visibility of the striping at 
night. Retroreflectivity is measured as the amount of light from vehicle headlights that is returned to the driver. We 
have established retroreflectivity benchmarks of 150 for white and 125 for yellow. These benchmarks were chosen 
because they are at the high end of what research and other states consider minimum acceptable levels. Data is 
collected by taking retroreflectivity readings on randomly selected road segments in the fall and spring of each year. 
This data is then compared to the benchmarks. Traffic volumes, winter weather and pavement condition all have an 
impact on the performance and durability of striping. The measurement unit for retroreflectivity is millicandellas per 
meter squared per lux (mcd/m 2 /lux). 

Improvement Status: 

The data was analyzed in respect to the above benchmarks MoDOT set as the minimum acceptable level of 
retroreflectivity. Fall readings are taken in October and November as the striping season is ending. Spring readings 
are taken in May to reflect the condition of the markings coming out of the winter when they are typically the 
poorest. The winter of 2006-2007 had a significant impact on the readings for Spring 2007. The readings for the fall 
of 2007 show significant improvement over the spring readings. The percent exceeding the benchmarks for both 
major and minor roads is the highest recorded to date. This reflects the continued implementation and performance 
of our pavement marking system. 

The roadway visibility plan for major roads is definitely showing improvements. MoDOT continues to look at new, 
cost effective products to improve the visibility and durability of pavement markings. Also, the Striping Quick 
Action Team is working on recommendations for better use of both equipment and funding for striping. 



Percent of Stripes that Meet Customers' 
Expectations 




Major Roads Minor Roads 

Road Class 





□ Fall 2005 


□ Spring 2006 

□ Fall 2006 


□ Spring 2007 
■ Fall 2007 








Desired 
Trend: 




/ 







April 2008 TRACKER - Page 4c 



Roadway Visibility 



Percent of work zones meeting expectations for visibility 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Brian Chandler, Traffic Liaison Engineer 

Purpose of the Measure: 

An important factor in evaluating the department's performance in temporary traffic control design, deployment, 
operation, and maintenance is the measurement of the effectiveness of the visual guidance provided to motorists in 
our work zones. This measure tracks how well the department meets customers' expectations of visibility in work 
zones on state highways. 

Measurement and Data Collection: 

Using a formal inspection worksheet, central office and district employees evaluate visibility of construction, 
MoDOT and permit work zones across the state. Each evaluation consists of a subjective assessment of engineered 
and operational factors affecting visibility. The evaluator assigns a pass, fail or n/a rating to each of these individual 
factors and a pass or fail rating for their overall perception of the work zone visibility. The overall perception ratings 
are compiled quarterly and reported via this measurement. 

Improvement Status: 

Compilation of the 490 evaluations performed by MoDOT staff between January and March of this calendar year 
resulted in a 96 percent satisfaction rating for work zone visibility (a negative perception of visibility was recorded 
in 4.4 percent of the evaluations). This rating is one percent higher than last calendar year's ratings. Such progress 
is attributable to the greater emphasis MoDOT has placed on providing quality temporary traffic control installations 
that effectively direct, guide and inform users through and around construction and maintenance work zones on the 
state highway system. 



Percent of Work Zones Meeting Expectations for 

Visibility 





100 




80 


*-» 




c 


HO 


o 




o 




3_ 




0. 


40 



20 



















94 




95 




96 





































2006 



2007 

Calendar Year 



1st Qtr. 2008 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 4d 



Personal, Fast, Courteous and 
Understandable Response to Customer 
Requests (Inbound) 



Tangible Result Driver - Shane Peck, 
Community Relations Director 



Responding to customers in a 
courteous, personal and un- 
derstandable way is important. 
MoDOT listens and seeks to 
understand, because it values 
everyone's opinion. MoDOT's 
goal is to delight them with its 
customer service. 







Personal, Fast, Courteous and Understandable Response to 
Customer Requests (Inbound) 



Percent of overall customer satisfaction 

Result Driver: Shane Peck, Community Relations Director 

Measurement Driver: Sally Oxenhandler, Community Relations Coordinator 

Purpose of the Measure: 

This measure tracks MoDOT's progress toward the mission of delighting its customers. 

Measurement and Data Collection: 

This is an annual measure. Data is collected from interviews with over 3,500 randomly selected adult Missourians 
each May. MoDOT continues to use Federal Express as the benchmark for this measure. Based on information 
compiled by the American Customer Satisfaction Index, Federal Express has the highest customer satisfaction rate - 
84 percent - out of the 200 companies and government agencies that the ACSI scores. MoDOT continues to 
research customer satisfaction rates for other state departments of transportation. One example is Alaska, which had 
an 80 percent customer satisfaction score in 2005. 

Improvement Status: 

MoDOT has made significant accomplishments in the year since the last customer satisfaction study was taken. 
Completing the Smooth Roads Initiative a year ahead of schedule; tackling the largest construction season ever; 
announcing plans to fix 800 of Missouri's worst bridges; and unveiling the Better Roads, Brighter Future program 
are examples of the department's recent successes. As a result, customer satisfaction with MoDOT rose from 75 
percent in 2006 to 79 percent in 2007. Since the customer satisfaction survey was first taken in 1999, the percent of 
people who are satisfied with MoDOT has grown from 64 percent to 79 percent. The increase in the percentage of 
people who are very satisfied with MoDOT rose 9 percent in the last year, from 16 percent to 25 percent. In the past 
four years, the percentage of people who are very satisfied with MoDOT has grown 20 percent. The percentage of 
those who reported being dissatisfied with MoDOT dropped from 25 percent to 21 percent in the past year. 



100 
80 

■£ 60 

CD 
O 

i_ 

CD 

Q. 40 

20 




Percent of Overall Customer Satisfaction 


82 84 ® 6 84 


I I Very Satisfied 
I I Satisfied 


A 1 ' ^^^ 


75 




25 










68 




69 




16 




A Federal 
Express 




5 




13 




63 






59 






56 


54 




















Desired 
Trend: 

/ 


2003 2005 2006 2007 

Calendar Year 





























April 2008 TRACKER - Page 5a 



Personal, Fast, Courteous and Understandable Response to 
Customer Requests (Inbound) 



Percent of customers who contacted MoDOT that felt they were responded to 
quickly and courteously with an understandable response 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Jeff Briggs, Community Relations Manager 

Purpose of the Measure: 

This measure indicates whether customers are comfortable with the speed, courtesy and clarity of MoDOT customer 
service. 

Measurement and Data Collection: 

Customers who contact MoDOT Customer Service Centers are asked to complete a short telephone survey when 
their business with the customer service representatives is complete. Callers who agree are forwarded to an 
automated survey that asks three "yes or no" questions on the timeliness, accuracy and courtesy of the call. 

Improvement Status: 

Results continue to be extremely high across the board. This data comes from 2,452 surveys taken in the past 
quarter. Ongoing "secret shopper" efforts encourage continued excellent customer service. 



Percent of Customers Who Contacted MoDOT That 
Felt They Were Responded to Quickly 



100 

*- 80 

c 

CD 

o 60 

CD 

°- 40 

20 






98.2 




98.1 




98.3 




98.1 




98.6 





































1 st Qtr. 2007 2nd Qtr. 2007 3rd Qtr. 2007 4th Qtr. 2007 1 st Qtr. 2008 

Calendar Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 5b 



100 



80 



60 



c 
o 
o 



0) 40 



20 



Percent of Customers Who Contacted MoDOT That 

Felt They Were Responded To In a Personal and 

Courteous Manner 





99.4 




99.5 




99.6 




99.2 




99.4 





































1st Qtr. 2007 2nd Qtr. 2007 3rd Qtr. 2007 4th Qtr. 2007 1st Qtr. 2008 

Calendar Year 



Desired 
Trend: 

/ 



100 
80 
60 



c 

O 



S. 40 



20 



Percent of Customers Who 

Contacted MoDOT That Understood 

the Response Given 





98.8 




98.9 




99.3 




98.2 




98.7 





































1 st Qtr. 2007 2nd Qtr. 2007 3rd Qtr. 2007 4th Qtr. 2007 1 st Qtr. 2008 

Calendar Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 5b (2) 



Personal, Fast, Courteous and Understandable Response to 
Customer Requests (Inbound) 



Percent of documented customer requests responded to within 24 hours 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Jeff Briggs, Community Relations Manager 

Purpose of the Measure: 

This measure tracks how quickly MoDOT responds to customer requests through the customer service centers. 

Measurement and Data Collection: 

This information comes from the customer service database, where customer requests requiring follow-up are 
documented from the time the call comes in until the request is responded to. This may include requests for signs, 
traffic signal review, pothole patching or work zone congestion. More than 90 percent of our total customer requests 
are responded to immediately, including basic phone call transfers, questions, or requests for general information; 
these routine contacts are not documented here. 

Improvement Status: 

Numbers are extremely high, and continue to improve. We're especially pleased with these numbers since we're 
now two complete quarters into our new 24/7 service, as well as all the snow and flood calls that were handled this 
quarter. Despite these challenges, our customers received an all-time high response rate. There were 7,806 
documented customer requests in the quarter. 



Percent of Documented Customer Requests 
Responded to Within 24 Hours 





80 
60 
40 

20 

n 








97.4 




97.4 




98.0 




98.5 








94.0 




c 

O 

o 


















Q. 





















1 st Otr. 2007 2nd Qtr. 3rd Qtr. 2007 4th Qtr. 2007 1 st Qtr. 2008 
2007 

Calendar Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 5c 



Personal, Fast, Courteous and Understandable Response to 
Customer Requests (Inbound) 



Average completion time on requests requiring follow up 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Jeff Briggs, Community Relations Manager 

Purpose of the Measure: 

This measure tracks MoDOT's responsiveness to customer inquiries that are received through the customer service 
centers and documented in the database. 

Measurement and Data Collection: 

Customer requests in the customer service database are tracked for average completion time. Longer-term requests 
that require more than 30 days to complete are removed from the results because these longer-term requests would 
skew the overall results. Time is measured in working days; weekends and holidays are excluded. 

Improvement Status: 

Average completion times remain consistent. Two full quarters into the new 24/7 service, and snow and flood 
issues kept customer requests increasing. So maintaining current completion times under these demands was 
encouraging. All numbers in this measure are lower compared to previous Trackers because improvements in the 
database allow for more accurate rounding (days were rounded up previously). There were 7,806 documented 
customer requests in the quarter. 



5 


Average Completion Time on Requests 

Requiring Follow-up 

(Excludes Long-Term Issues) 




w 3 

>. 
re 
Q 2 

1 
n 






























1.5 




1.5 




1.7 




1.4 




1.6 




















Desired 
Trend: 

\ 






1st Qtr. 2007 2nd Qtr. 2007 3rd Qtr. 2007 4th Qtr. 2007 IstQtr. 2008 




Calendar Year 



































April 2008 TRACKER - Page 5d 



Partner with Others to Deliver 
Transportation Services 

Tangible Result Driver - Kevin Keith, 
Chief Engineer 



To be an effective leader in 
transportation, MoDOT must 
work with agencies and branches 
of government, including state, 
county, private industry and 
municipalities to deliver a quality 
transportation system that meets 
the needs of everyone. A coor- 
dinated transportation system 
requires partnerships to ensure 
compatible decisions are made. 
Partnering builds trust and 
ensures quality results. 




Partner With Others to Deliver Transportation Services 



Number of dollars of discretionary funds allocated to Missouri 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Todd Grosvenor, Financial Resource Administrator 

Purpose of the Measure: 

This measure shows the amount of discretionary funds allocated to Missouri. 

Measurement and Data Collection: 

This is an annual measure updated each January. The federal government allocates discretionary funds to states for 
specific highway and multimodal projects. Multimodal projects include waterway, aviation and transit activities. These 
funds are distributed administratively for programs that do not have statutory distribution formulas. States compete for 
these funds, which are above the formula apportionments. Resource Management collects this information from the 
Federal Highway Administration, Federal Transit Administration and Federal Aviation Administration. Missouri's share 
of the total highway funds allocated nationwide over the last five years is 3.6 percent, which ranks sixth. The state of 
California received the largest share with 10.8 percent. Missouri's share of the total multimodal funds allocated 
nationwide over the last five years is 1.9 percent, which ranks 17th. The state of New York received the largest share 
with 12.9 percent. 

Improvement Status: 

Discretionary funds allocated to Missouri for highway projects decreased in 2007. This was mainly attributable to a 
decrease in the funds made available from the annual appropriations bill. The funds allocated to Missouri decreased 
25 percent from 2006 to 2007, while the funds allocated nationwide decreased by only 10 percent. 

Discretionary funds allocated to Missouri for multimodal projects decreased slightly in 2007. This was mainly 
attributable to a decrease in transit funds. The funds allocated to Missouri decreased 16 percent, while the funds 
allocated nationwide decreased by only 5 percent. 

MoDOT continues to work closely with Missouri's Congressional delegates to identify specific transportation 
projects that are good candidates for discretionary funds. 



April 2008 TRACKER - Page 6a 



(/> 

TO 

O 
Q 



120 
100 
80 
60 
40 
20 




Number of Dollars of Discretionary Funds 
Allocated to Missouri - Highways 

(in millions) 

















5.0 










105 




36 

9 9 


4.2 

A 


A 








79 




o ^ 


A 

67 






1 1 A 








44 














33 













2003 



5-Year Average for Missouri 
$66 million, 3.6% 



2004 2005 2006 

Federal Fiscal Year 



2007 



c 
o 
o 

1— 

o 
a. 



5- Year Average for California: 
$195 million, 10.8% 



] Amount of 
Highway Funds 

Percent Share of 
Total Nationwide 



Desired 
Trend: 

/ 



(/> 



120 

100 

80 



=2 60 
o 

Q 40 



20 




2003 



Number of Dollars of Discretionary Funds 
Allocated to Missouri - Multimodal 

(in millions) 

6 

5 





























2.3 

A 






2.2 

A 


















1.7 

A 






1.6 

A 












1.5 
A 

80 












106 




114 






85 




95 













5-Year Average for Missouri 
$96 million, 1.9% 



2004 2005 2006 

Federal Fiscal Year 



2007 



4 *- 
c 
a> 

3 o 

o 
o Q. 



] Amount of 
Multimodal Funds 

Percent Share of 
Total Nationwide 



5-Year Average for New York: 
$667 million, 12.9% 



Desired 
Trend: 



/ 



April 2008 TRACKER - Page 6a (2) 



Partner With Others to Deliver Transportation Services 



Percent of earmarked dollars that represent MoDOT's high priority highway 
projects 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Todd Grosvenor, Financial Resource Administrator 

Purpose of the Measure: 

This measure shows the percent of earmarked dollars that represent MoDOT's high priority highway projects. 

Measurement and Data Collection: 

This is an annual measure updated each January. Earmarked dollars are federal funds allocated to states for specific 
highway projects. These funds are distributed administratively for programs that do not have statutory distribution 
formulas. States compete for these funds, which are above the formula apportionments. Resource Management 
collects this information from the Federal Highway Administration. MoDOT's high priority highway projects are 
identified in the Federal Priorities list that is prepared by Governmental Relations. This list is provided to 
Missouri's Congressional delegates. 

Improvement Status: 

Missouri's earmarked dollars for specific highway projects decreased in 2007. This was mainly attributable to a 
decrease in the funds made available from the annual appropriations bill. However, the percent of earmarked dollars 
that represent MoDOT's high priority highway projects increased. Many of the earmarked dollars were for projects 
identified in our Federal Priorities list. Over the last five years, MoDOT's high priority highway projects received 
71 percent of the earmarked dollars. 

MoDOT continues to work closely with Missouri's Congressional delegates to identify MoDOT's high priority 
highway projects that are good candidates for earmarked dollars. 



April 2008 TRACKER - Page 6b 



Percent of Earmarked Dollars That Represent MoDOT's 
High Priority Highway Projects 





80 

60 

40 

20 
n 




























92 




















74 








r 




70 






69 




O 
















48 




Q. 





















2003 2004 2005 2006 

Federal Fiscal Year 



2007 



5- Year Average: 
71% 



Desired 
Trend: 

/ 



Number of Earmarked Dollars Representing MoDOT's 
High Priority Highway Projects 



(in millions) 



80 



60 

I 40 
O 
Q 



20 - 























55 




54 








50 




50 




41 
















25 






23 




3 












17 




10 




I 



2003 2004 2005 2006 

Federal Fiscal Year 



2007 



□ MoDOTHigh Priority 
Highway Projects 

□ Other Projects 



5- Year Average: 
$44 million 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 6b (2) 



Partner With Others to Deliver Transportation Services 



Number of dollars generated through cost-sharing and other partnering 
agreements 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Jay Moore, Financial Resource Administrator 

Purpose of the Measure: 

This measure monitors the effectiveness of MoDOT's cost-sharing and partnering programs. It estimates the funds 
invested in highway construction by cities, counties, transportation corporations, and transportation development 
districts as a result of funds being made available for local construction by MoDOT. 

Measurement and Data Collection: 

This is an annual measure updated each October. The data comes from various sources, both internal and external to 
MoDOT. The sources include transportation corporations, transportation development districts, MoDOT districts 
and MoDOT partnering programs. 

Agreements included in this data set were compiled in the fiscal year in which the agreement was entered into or 
during which the permit was issued. 

Improvement Status: 

In fiscal year 2006, two partnering agreements (Highways 67 and 36) were reached that accounted for $103 million 
of the total shown. In fiscal year 2007, MoDOT approved $43.5 million of partnering projects through the cost- 
share program. 

To advance this measure, MoDOT has implemented a marketing plan featuring workshops for district staff, as well 
as exhibits at appropriate conferences. The marketing workshops have been completed throughout all areas of the 
state. In fiscal year 2007, MoDOT exhibited or presented at 39 events. 



re 

o 
Q 



175 

150 

125 

100 

75 

50 

25 





Number of Dollars Generated Through 
Cost-sharing and Other Partnering Agreements 

(in millions) 























159 


























65 










46 






22 







2004 



2005 2006 

Fiscal Year 



2007 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 6c 



Leverage Transportation to Advance 
Economic Development 

Tangible Result Driver - Roberta Broeker, 
Chief Financial Officer 



Transportation is essential to 
Missouri's economic well-being. 
It plays a critical role in creat- 
ing jobs and stimulating lasting 
growth for Missouri. In addition, 
focusing on ways to advance 
economic development helps 
MoDOT achieve its mission 
of promoting a prosperous 
Missouri. 







Leverage Transportation to Advance Economic Development 



Number of miles of new four-lane corridors completed 

Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Jay Bledsoe, Transportation System Analysis Engineer 

Purpose of the Measure: 

This measure tracks the miles of additional divided highways available to the public. Access to a divided highway 
system supports economic development in Missouri. One of MoDOT's recent priorities has been completion of 
four-lane corridors in order to connect segments of highway where gaps exist. 

Measurement and Data Collection: 

Projects that create or complete sections of dual-divided highways will be identified and tracked. Completion will 
be defined as the date the project is opened to traffic. 

This is an annual measure updated each January. 

Improvement Status: 

More than 29 miles of new four-lane corridors were completed during calendar year 2007, primarily on U.S. Routes 
13, 60 and 36. Progress in 2007 was nearly double that of 2006 as projects funded by Amendment 3 bonds 
approved by Missouri voters in November 2004 are completed. More than 180 miles of work to complete four-lane 
highways are included in the current 5-year STIP. 

A recently completed MoDOT study looked at seven major economic indicators in non-urbanized counties. The 
indicators are county population, annual wages, household income, number of business firms, gross sales tax, real 
estate valuations and per capita income. Results showed that counties that have more than 15 miles of 4-lane 
highway scored from 9 to 183 percent higher in these areas than counties with a lesser number of divided miles. 



120.0 

100.0 

fc 80.0 

£ 60.0 

Z 40.0 

20.0 

0.0 



Number of Miles 
of New Four-Lane Corridors Completed 



72.7 


O 


63.4 


56.9 












^<^ 






29.5 








^N^ 


15.0 


O 


O 



2003 



2004 2005 

Calendar Year 



2006 



2007 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page 7a 



Leverage Transportation To Advance Economic Development 



Percent utilization of SIB & STAR loan programs 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Jay Moore, Financial Resource Administrator 

Purpose of Measure: 

This measure shows the percent utilization of MoDOT's revolving loan programs, the Missouri State Infrastructure 
Bank and the State Transportation Assistance Revolving program. It demonstrates how well utilized these funds are 
by showing a ratio of how much is currently on loan versus the amount available for loan. 

The Missouri Transportation Finance Corporation, a not-for-profit corporation, is Missouri's SIB. The SIB program 
was created by federal law in 1995 to finance both highway and non-highway projects. The STAR program 
finances non-highway projects such as air, water, rail, or mass transit facility construction, mass transit vehicles, and 
vehicles for elderly or handicapped persons. STAR funding is appropriated by the General Assembly. 

Measurement and Data Collection: 

This is an annual measure. New information will be available in July 2008. The data used to calculate the amounts 
of funds currently on loan is collected through a database used to track the SIB and STAR loans. Amounts available 
to be loaned are obtained from financial reports. 

Improvement Status: 

A SIB loan for $7.36 million was disbursed during fiscal year 2007. A smaller amount of loans was repaid to the 
SIB in FY 2007 than was disbursed. This resulted in a slightly higher percentage of SIB funds being utilized. On 
June 30, 2007, the SIB had fourteen loans totaling $89.7 million approved but not disbursed, and seven loans in the 
discussion stage. On June 30, 2007, the SIB funds balance was approximately $58 million. 

A STAR fund loan of $250,000 was disbursed in FY 2007. Loan repayments and interest earnings on the STAR 
fund outpaced loan disbursements, resulting in a lower utilization in FY 2007. On June 30, 2007, the STAR fund 
balance was approximately $1.44 million. 

To advance this measure and improve SIB utilization, the MTFC Board ratified a marketing plan prepared by the 
partnership development staff. Part of the plan adopted by the board featured marketing workshops for district staff 
and exhibiting at appropriate conferences. The marketing workshops have been completed throughout all areas of 
the state. In FY 2007, MoDOT exhibited or presented at 39 events. 



O 



100 



80 



60 



£ 40 

20 



Percent Utilization of SIB & STAR Loan Programs 
(Loans Receivable / Current Assets) 



90 A 



43 



□ 



a 



45 



45 



2002 2003 2004 2005 

Fiscal Year 



67 




29 



2006 



2007 



A STAR 
□ SIB 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 7b 



Leverage Transportation to Advance Economic Development 



Economic return from transportation investment 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Ben Reeser, Finance Manager 

Purpose of the Measure: 

This measure tracks the economic impact resulting from the state's transportation investments. Economists have 
found that transportation investments affect employment, personal income, and economic output. 

Measurement and Data Collection: 

MoDOT works with the Department of Economic Development to perform economic impact analyses for the state's 
transportation investments. The analyses are performed using a model called the Regional Economic Modeling, Inc. 
Through these efforts, the department can provide state and regional estimates to demonstrate employment, income 
and state benefits related to specific projects, corridors and program expenditures. This annual measure is updated 
each October. 

Improvement Status: 

The REMI model results demonstrate the strong link between transportation investment and economic development. 
An analysis of the Statewide Transportation Improvement Program provides a summary of economic benefits 
related to transportation investments over the next 20 years. The fiscal year 2008 through 2012 STIP will invest over 
$5 billion in 772 transportation projects across the state. On average, STIP investments will create approximately 
9,285 new jobs with an average wage of $27,080 per job. As a result, average personal income is expected to 
increase by $332.5 million. The FY 2008 through 2012 STIP projects will contribute over $901.1 million to 
economic output for the state per year totaling $18 billion over the next 20 years. This equates to $3.56 return on 
every $1 invested in transportation. The economic return for transportation investment in the 2008 through 2012 
STIP declined compared to the 2007 through 201 1 STIP since total dollars invested decreased from $5.7 billion to 
$5 billion. MoDOT continues to work with DED to conduct economic impact analysis for transportation 
investments throughout the state. 



Economic Return from Transportation Investment 
Annual Employment Benefit 



12,000 



TJ 




CD 


10,000 


CC 




CD 




i_ 




O 


8,000 


CO 




.£2 




O 

-i 


6,000 


M— 




o 




i— 

CD 


4,000 


n 




E 




3 


2,000 


z 






















10,605 














9,285 





























2007-2011 STIP 



2008-2012 STIP 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 7c 



Economic Return from Transportation Investment 

Annual Personal Income 

(in Millions of Dollars) 



CO 



500 



400 



300 



200 



100 







399.2 










332.5 























2007-2011 STIP 



2008-2012 STIP 



Desired 
Trend: 

/ 



Economic Return from Transportation Investment 

Cumulative Economic Output Through Next 20 Years 

(in Billions of Dollars) 



25 



20 



15 



CO 

l_ 

o 

Q 10 















20.6 














18.0 























2007-2011 STIP 



2008-2012 STIP 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 7c (2) 



(This page is intentionally left blank for duplexing purposes) 



Innovative Transportation Solutions 

Tangible Result Driver - Mara Campbell, 
Organizational Results Director 



MoDOT values innovation. The 
department empowers employ- 
ees and seeks input from 
stakeholders to generate inno- 
vative ideas. Collaboration with 
staff, academia and industry 
make unique concepts come to 
life so MoDOT can serve its 
customers better, faster and 
at less expense to the taxpayer. 




8 



Innovative Transportation Solutions 



Number and percent of research recommendations implemented 

Result Driver: Mara Campbell, Organizational Results Director 
Measurement Driver: Bill Stone, Organizational Performance Administrator 

Purpose of the Measure: 

This measure tracks the number of completed research projects, and the percentage of implemented research 
recommendations, whether ideas, methods, or tools that MoDOT implements as a result of research efforts. 
MoDOT realizes the importance of supporting innovation and research and is driven to provide the department with 
the latest ideas, technologies, and solutions needed to deliver the most efficient, safe, and economical transportation 

system. 

Measurement and Data Collection: 

Research projects implemented include any new ideas, methods, policies, processes, standards, equipment or tools 
introduced for the purpose of improving the department's operation, services, or products. For this measure, 
research projects are categorized into two areas: 1) Information and policy guidance research, and 2) Technical, 
product-focused research. Both categories are reported as the number of completed activities and percent of 
recommendations implemented. Examples of information and policy guidance research products include 
determining the economic impact of highway construction or smoother pavements, or development of freight 
planning agendas. Technical, product-focused research projects examples include developing passing lane 
alternatives, or concrete curing specifications. 

For these research products, the definition of implemented includes all solutions that have been or are being applied. 
"Percent of research recommendations implemented" is determined by dividing the number of research projects 
producing implementable results by the total number of research projects completed during the reporting period. 

For both categories of research projects, the information and policy oriented, as well as the technical, MoDOT' s 
elevated emphasis on strategically focused research and its implementation should result in better and more 
economical transportation products and services delivered. Data for this measure is collected and analyzed every six 
months with updates in the January and July Tracker editions. 

Improvement Status: 

During the first half of fiscal year 2008, MoDOT's research program completed 15 total research projects. Nine 
projects are categorized as information and policy guidance reports and are considered implemented. Six projects 
are categorized as technical, product-focused reports. Of the six technical reports, four reports have produced 
implemented results within the department. This represents a 67 percent implementation rate for the technical report 
recommendations. 

MoDOT's implementation rate for technical projects is slightly ahead of the most current available implementation 
rate for the New York DOT. The New York DOT calculates this rate on an annual basis and was working on that 
number at the time of this document. MoDOT's Organizational Results continues to aggressively pursue research 
and innovations focused on addressing pertinent department needs that are closely tied to the 18 Tangible Results. 
This focus will lead to more usable solutions and better value. While not all research results or solutions can be 
implemented, MoDOT recognizes the importance and value of conducting a research program driven to make a 
difference. 

Organizational Results has formed two Performance Advisory Teams (PAT) to identify research and performance 
needs from the various divisions in the department. The teams are comprised of a MoDOT representative from each 
division and include external partners such as representatives from the Missouri Department of Economic 
Development and the Federal Highways Administration. The teams, in addition to MoDOT's management-driven 
research prioritization process, are used to generate and assess potential research projects, reinforce implementation, 
share best practices and provide a venue for innovation for each respective area. 



April 2008 TRACKER - Page 8a 




o 



Q. 



100 
80 
60 
40 
20 




Number and Percent of Research 
Recommendations Implemented 



2006 





100 

(4) 




100 
(7) 




100 
0) 


| 


79 
(15) 










Moa 




67 
(4) 


I 






62 
(8) 













] Information 
Research 

] Technology 
Research 

•New York DOT 
Research 



2007 
Fiscal Year 



1stanc!2ndQtrs. 
2008 



Desired 
Trend: 

/ 



^(n) Indicates the number of research recommendations implemented 



April 2008 TRACKER - Page 8a (2) 



Innovative Transportation Solutions 



Number of external awards received 

Result Driver: Mara Campbell, Organizational Results Director 
Measurement Driver: Bill Stone, Organizational Performance Administrator 

Purpose of the Measure: 

This measure tracks the number of external awards received by the department. These awards display the 
department's dedication and efforts towards efficiency, innovation and quality throughout the organization. This 
information enables the department to measure progress and encourage further participation in award programs. It 
also provides opportunities for the department to increase public awareness of department activities. 

Measurement and Data Collection: 

Each district and division office tracks the awards presented to the department by external organizations. This 
includes all awards presented to individuals, teams, districts, divisions and MoDOT as a whole. Data for this 
measure is updated quarterly. 

Improvement Status: 

Third quarter of fiscal year 2008, MoDOT received 23 awards. Year-to-date, this is ten more than the number 
received for the same period last year. A highlight from the third quarter of FY 2008 awards was received on April 
8. The Missouri House of Representatives recognized MoDOT maintenance crews for their outstanding service to 
the State of Missouri. Six maintenance employees traveled to Jefferson City to accept a resolution thanking 
MoDOT maintenance crews for all they do to keep our highways clear and safe. In addition, Senator John 
Griesheimer applauded our workers on the Senate floor praising them for their efforts to keep roads open during the 
recent flooding. MoDOT continues to enter various competitions to have its work judged against the efforts of 
other organizations. 



Number of External Awards Received 



n 

E 

3 



60 
50 
40 
30 
20 
10 






49 




49 


47 










39 




29 





2005 2006 2007 YTD 2007 YTD 2008 

Fiscal Year 



Desired 
Trend: 



/ 



April 2008 TRACKER - Page 8b 



Innovative Transportation Solutions 



Percent of best practices by implementation status 

Result Driver: Mara Campbell, Organizational Results Director 
Measurement Driver: Bill Stone, Organizational Performance Administrator 

Purpose of the Measure: 

This measure tracks the percent of best practices implemented within MoDOT. Best practices show how MoDOT 
employees are applying innovation to improve daily operations. 

Measurement and Data Collection: 

MoDOT uses a simple five-question submission form for employees to share how they have improved the ways of 
accomplishing daily work. Submissions are evaluated and verified by managerial and technical staff. Those 
submissions approved as best practices are shared with MoDOT employees through online and printed publications. 
Every six months, division and district managers report best practice implementation status. This measure will have 
updates in the July and January Tracker editions. 

Improvement Status: 

Since the beginning of fiscal year 2008, MoDOT' s Solutions at Work has verified and shared 10 best practices with 
department employees. One of those best practices has been shared within the past thirty days and will be included 
in the next Tracker edition. Overall 85 percent of the best practices have been fully implemented with 6 percent 
partially implemented and 9 percent still under review. With 91 percent of best practices partially or fully 
implemented, MoDOT is aggressively taking advantage of best practices. The 9 percent still under review is 
partially due to the need to customize some best practices to better fit operational or regional needs. The improved 
implementation rate during the first half of the fiscal year is attributable to stricter evaluation criteria and improved 
statewide communication of best practices through monthly videoconferences. 



100 

80 

1 60 
o 

«? 40 

20 




Percent of Best Practices by 
Implementation Status 















85 










56 












27 










17 


9 


b 



□ Under Review 

□ Partial 

□ Full 



2007 



YTD 2008 



Fiscal Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 8c 



Innovative Transportation Solutions 



Number of dollars saved by increasing MoDOT's productivity 

Result Driver: Mara Campbell, Organizational Results Director 
Measurement Driver: Jen Harper, Organizational Performance Engineer 

Purpose of the Measure: 

This measure enables MoDOT to assess its productivity by tracking cost savings indicative of practical design, value 
engineering, Performance Plus and good engineering judgment. 

Measurement and Data Collection: 

The cost-saving methods used by MoDOT are so broad that this measure focuses on savings measured through the 
Performance Plus program. In addition to the Construction Cost Savings, the Performance Plus program added two 
more incentives (Injury Reduction and Project Scoping and Estimating) in fiscal year 2008. The Construction Cost 
Savings incentive is audited quarterly, while the Project Scoping and Estimating and the Injury Reduction incentives 
are audited on a semi-annual basis. In these audits, the number of dollars saved as well as the amount paid out to 
eligible employees is calculated for each of the incentives. Note that in the Construction Cost Savings incentive, the 
savings are calculated based only on those project offices that qualified for the incentive, while Project Scoping and 
Estimating and the Injury Reduction calculations are based on all of the districts whether or not they qualified. For 
each of the incentives, the amount paid out is then subtracted from the amount saved to get a final savings. These 
savings are reported in the quarter that the incentives are paid out to the employees. Data for this measure is 
updated quarterly. 

Improvement Status: 

In the third quarter of fiscal year 2008, MoDOT saved an additional $4.9 million through the construction cost 
savings incentive. So far in fiscal year 2008, MoDOT has saved $20.0 million for that incentive as compared to 
$14.8 million in 2007. 

In the third quarter of fiscal year 2008, an additional $719,238 was saved through the injury reduction incentive 
along with a savings of $65.5 million through the project scoping and estimating incentive. In fiscal year 2008, 
MoDOT has calculated a savings of $1.2 million through the injury reduction incentive and $158.4 million through 
the project scoping and estimating incentive. 

During fiscal year 2007, MoDOT saved $21.7 million through the construction cost savings incentive. 



April 2008 TRACKER - Page 8d 



CO 

re 

o 
Q 



30 

20 

10 





Number of Dollars Saved by 

Increasing MoDOT's Productivity 

Construction Cost Savings Incentive 

(in millions) 











21.7 








20.0 










14.8 






Desired 
Trend: 

/ 












2007 


YTD 2007 

Fiscal Year 


YTD 2008 







Note: In the Construction Cost Savings, the savings are calculated based only on those project offices that qualified 
for the incentive. 



CO 



800 
600 



£ 400 

o 

Q 200 





Number of Dollars Saved by 

Increasing MoDOT's Productivity 

Injury Reduction Incentive 

(in thousands) 















719.2 














524.9 

















1st Qtr. 2008 
(Feb -June 2007) 



3rd Qtr. 2008 
(July -Dec 2007) 



Fiscal Year 






80 


CO 

3_ 


60 


<n 






40 


o 




Q 


20 








Number of Dollars Saved by 

Increasing MoDOT's Productivity 

Project Scoping & Estimating Incentive 

(in millions) 









62.7 




65.5 
























30.3 






Desired 
Trend: 

► 










1 


st Qtr. 200 


8 2 

Fi 


id Qtr. 20C 

seal Yes 


)8 

ir 


3 


rd Qtr. 200 


8 





Note: The desired trend in the Project Scoping and Estimating Incentive is to keep the variance between the STIP 
estimate and low bid amount to percent. 



April 2008 TRACKER - Page 8d (2) 



(This page is intentionally left blank for duplexing purposes) 



Fast Projects That Are of Great Value 



Tangible Result Driver - Dave Nichols, 
Director of Program Delivery 



MoDOT customers expect that 
transportation projects be 
completed quickly and provide 
major improvements for travel- 
ers. MoDOT will honor project 
commitments because it believes 
in integrity. 







Fast Projects That Are of Great Value 



Percent of estimated project cost as compared to final project cost 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Renate Wilkinson, Planning and Programming Engineer 

Purpose of the Measure: 

This measure determines how close MoDOT's total program completion costs are to the estimated costs. 

Measurement and Data Collection: 

MoDOT determines the completed project costs and compares them to the estimated costs. The completed project 
costs are reported during the fiscal year in which the project is completed. 

Project costs include design, right of way purchases, utilities, construction, inspection and other miscellaneous costs. 
The estimated cost is based on the amount included in the most recently approved Statewide Transportation 
Improvement Program. Completed costs include actual expenditures. The costs do not include those that might 
result from any legal claims, which are rare occurrences, regarding the projects after they are completed. Positive 
numbers indicate the final (completed) cost was higher than the estimated cost. 

This is an annual measure updated each quarter. In November of each year, this data is provided to the Missouri 
Legislature through the Report to the Joint Committee on Transportation Oversight. 

Improvement Status: 

As of March 31, 2008, for fiscal year 2008, a total of 397 projects were completed at a cost of $850.8 million. This 
represents a deviation of -0.42 percent or $3.6 million less than the estimated cost of $854.4 million. While most 
projects have completed costs that vary from the estimated costs, these variations are canceling each other out. 

The increased cost trend through fiscal year 2004 reflects the increased number of projects awarded in fiscal years 
2002 and 2003. The increased work volume resulted in higher awards and overall costs. The decrease in 2005 can 
be attributed to the lower work volume and increased competition among contractors. The increase in 2006 can be 
primarily attributed to inflationary pressures. The ideal status is no deviation in the estimated vs. final project cost, 
or percent. 

While a number of states track construction costs, few provide data for total project costs. Fewer still compare 
estimated total project costs to final total project cost. The following graph shows how MoDOT performance 
compares with neighboring Nebraska . In 2004 the performance of both states was nearly the same. In other years, 
it varied substantially. Data for Nebraska is updated annually. 



April 2008 TRACKER - Page 9a 



8 
6 

4 

S 2 

o 

o 
0. 

-2 

-4 
-6 




Percent of Estimated Project Cost 
as Compared to Final Project Cost 








O MO 
□ NE 


D 1 


4.34 7.23 □ 

n 




1.73 


000 ^ 3.98 n 




o 


1JB1 2.03 


-0.42 




-2.84 


"7> 


D 


o o 




Desired 
Trend: 

0% 


-3.07 


-2.57 




2003 


2004 2005 2006 2007 

Fiscal Year 


YTD 2008 







Positive numbers indicate the final (completed) cost was higher than the estimated cost. 

*Data from Nebraska Department of Roads one-year schedule of highway improvement projects. 



April 2008 TRACKER - Page 9a (2) 



Fast Projects That Are of Great Value 



Average number of years it takes to go from the programmed commitment in the 
Statewide Transportation Improvement Program to construction completion 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Machelle Watkins, Transportation Planning Director 

Purpose of the Measure: 

This measure monitors how quickly projects go from the programmed commitment to construction completion. 

Measurement and Data Collection: 

MoDOT compares how long it takes from when the project is added to the Statewide Transportation Improvement 
Program to when the project is completed. Data is categorized by the type of work, and distinguishes between 
design and construction stages. 

This is an annual measure and data is updated in October. 

Improvement Status: 

In general, resurfacing and safety projects take the least amount of time to develop and complete, around two years. 
New or improved bridge projects take more time, around four years. New or expanded highways take yet more 
time, from five to eight years. Major bridge projects take the most time, from seven to 1 1 years to develop and 
complete. 

Design time for New/Improved Bridges increased from an average of 1.9 years to 2.8 years. This is due to an 
ongoing effort to fully program the first three years of the STIP. The construction time average for New/Expanded 
Highways increased from an average of 3.2 years to 3.9 years. Projects with unusually long construction periods 
have been identified and are being coordinated with other divisions to pinpoint causes or issues relating to those 
projects. Data samples for Major Bridges are usually very small, which allows for one to two projects to affect the 
averages that are reported. In 2005 only two Major Bridge projects were completed, compared with 10 projects in 
2006. Year-to-year changes in Major Bridge averages are the result of these small data samples. 



April 2008 TRACKER - Page 9b 



Average Number of Years it Takes to Go from the 

Programmed Commitment in the STIP to 

Construction Completion 

Resurfacing Projects 



5 


























V) 

i_ 

W A 

>- 
"S 3 


3.9 


□ Award Date to 
Construction Completion 

□ Programmed 
Commitment to Award 




1.2 


3.0 




1.2 




CD 


2.7 


2.2 2.1 






■O 2 






1.4 




1.3 






E 


1.8 








= H 




Desired 
Trend: 

N/A 




JT: 1 













0.8 


0.8 






2003 




2004 2005 

Calendar Year 




2006 









4 
O 3 

»- 5? 
§ $2 

2 1 





Average Number of Years it Takes to Go from the 

Programmed Commitment in the STIP to 

Construction Completion 

Safety and Other Projects 





3.5 


















1.7 






2.6 




Z.B 






2.3 




1.5 




1.7 






1.4 










1.8 




0.9 




1.1 




1.1 



2003 



2004 2005 

Calendar Year 



2006 



□ Award Date to 
Construction Completion 

□ Programmed 
Commitment to Award 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page 9b (2) 



o 

>- 



E 




Average Number of Years it Takes to Go from the 

Programmed Commitment in the STIP to 

Construction Completion 

New/Improved Bridge Projects 









48 








4.6 




3.8 


2.1 






4.0 


1.8 












2.1 






1.5 










2.7 


2.8 


2.3 






1.9 











2003 



2004 2005 

Calendar Year 



2006 



□ Award Date to 
Construction Completion 

□ Programmed 
Commitment to Award 



Desired 
Trend: 

N/A 



Average Number of Years it Takes to Go from the 
Programmed Commitment in the STIP to Construction 

Completion 
New/Expanded Highway Projects 

12 



a 

> 8 






E 

3 



t^t 



2.9 



4.4 



2003 



8.2 



8.3 



3.1 



5.1 



3.2 



5.1 



7.6 



3.9 



3.7 



□ Award Date to 
Construction Completion 

□ Programmed 
Commitment to Award 



2004 2005 

Calendar Year 



2006 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page 9b (3) 



Average Number of Years it Takes to Go from the 
Programmed Commitment in the STIP to Construction 

Completion 
Major Bridge Projects 






14 
12 
10 
8 
6 
4 
2 




11.9 




3.1 




7.8 


8.8 




6.8 




3.5 




3.3 












4.3 


3.5 


0.0 





□ Award Date to 
Construction Completion 

□ Programmed 
Commitment to Award 



2003 



2004 2005 

Calendar Year 



2006 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page 9b (4) 



Fast Projects That Are of Great Value 



Percent of projects completed within programmed amount 

Results Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Dave Ahlvers, State Construction & Materials Engineer 

Purpose of the Measure: 

The measure tracks the percentage of projects completed within the programmed amount. It includes separate 
categories for projects over and under one million dollars. 

Measurement and Data Collection: 

The completed project cost is compared to the estimated cost for each project. The percentage of projects completed 
within the estimated cost is gathered from across the state. 

Project costs include design, right-of-way purchases, utilities, construction payments, inspection and other 
miscellaneous costs. 

This is an annual measure updated each quarter. 

Improvement Status: 

MoDOT would like to see all projects completed within the programmed amount. The goal is to deliver projects at the 
programmed amount, allowing the greatest number of projects to be built with the funding available. MoDOT' s data 
indicates that there is a great deal of deviation among individual projects with half over and half under budget. So far 
in fiscal year 2008, 53 percent of projects programmed over $1 million were completed within the budgeted amount, 
while 53 percent of projects under $1 million came in at or below budget. Emphasis has been placed on scoping 
projects and developing estimates that represent the true cost of delivering the projects. MoDOT is striving to deliver 
quality projects cheaper by using practical design and by encouraging the use of value engineering. 



Percent of Projects Completed within 


Programmed Amount 


100 






□ Over$1M 


80 

c 60 

<i> 

o 

£ 40 




□ Under $1M 








57 




57 








55 




44 




55 


43 




53 


53 










20 
n 










































Desired 
Trend: 

/ 


2005 2006 2007 YTD 2008 


Fiscal Year 



































April 2008 TRACKER - Page 9c 



Percent of Projects Completed within 

Programmed Amount 

Distribution of Projects by Amount of Variance 

Fiscal Year 2008 





1 uu 

80 

60 

40 

20 
n 








o 
o 

— 

o 

Q. 


















38 


41 








38 










33 






29 








21 







Less than 10% 



Between -10% and 
10% 

Variance 



More than 10% 



□ Over$1M 

□ Under $1M 



Desired 
Trend: 

/ 



350 
300 

250 

i_ 

J3 200 

E 

= 150 

100 

50 





Percent of Projects Completed within 

Programmed Amount 

Number of Projects by Amount 



143 



285 



2005 



176 



299 



233 



259 



157 



239 



2006 2007 
Fiscal Year 



YTD 2008 



□ Over$1M 

□ Under $1M 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page 9c (2) 



Fast Projects That Are of Great Value 



Percent of projects completed on time 

Results Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Dave Ahlvers, State Construction & Materials Engineer 

Purpose of the Measure: 

This measure tracks the percentage of projects completed by the commitment date established in the contract. 
Adjustments to the completion date are made when additional work is required or for unusual weather occurrences. 
It indicates MoDOT's ability to complete projects by the agreed upon date. 

Measurement and Data Collection: 

The project manager will establish project completion dates for each project. They are documented in MoDOT's 
SiteManager and STIP databases. It will be part of the Plans, Specifications & Estimates submittal. The actual 
completion date will be documented by the resident engineer and placed in MoDOT's project management system. 

This is an annual measure updated each quarter. 

Improvement Status: 

The results indicate a five percent increase from fiscal year 2007 in the percent of projects completed on time. 
MoDOT has focused on reducing the number of days available for construction in order to reduce congestion and 
inconvenience to the traveling public, while stressing the importance of completing projects on time. To achieve 
timely completion of improvement projects, an emphasis has been placed on reviewing construction schedules and 
assessing liquidated damages. 



Percent of Projects Completed on Time 



100 

80 



c 60 

<i> 

a 



Q) 



40 



20 

























93 






88 




















76 






73 



































2005 



2006 2007 

Fiscal Year 



YTD 2008 




April 2008 TRACKER - Page 9d 



Fast Projects That Are of Great Value 



Percent of change for finalized contracts 

Results Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Dave Ahlvers, State Construction & Materials Engineer 

Purpose of the Measure: 

The measure tracks the percentage difference of total construction payouts to the original contract award amounts. 
This indicates how many changes are made on projects after they are awarded to the contractor. 

Measurement and Data Collection: 

Contractor payments are generated through MoDOT's SiteManager database and processed in the financial 
management system for payment. Change orders document the underrun/overrun of the original contract. 

This is an annual measure updated each quarter. 

Improvements Status: 

Mo DOT' s performance of 1 . 1 percent in the first three quarters of fiscal year 2008 was well below the target of 2 
percent. The overall improvement is a result of a strong emphasis placed on constructing projects within budget, the 
use of practical design and value engineering. By limiting overruns on contracts, MoDOT can deliver more projects, 
leading to an overall improvement of the entire highway system. The Performance Plus employee incentive program 
has placed additional emphasis on completion of projects within budget. 



Percent of Change for Finalized Contracts 
Total Contractor Payment vs. Award Amount 



c 
o 
o 

o 

Q. 













3.1 






2.1 
















1.1 






0.9 





2005 



2006 2007 

Fiscal Year 



YTD 2008 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page 9e 



Fast Projects That Are of Great Value 



Average construction cost per day by contract type 

Results Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Dave Ahlvers, State Construction & Materials Engineer 

Purpose of the Measure: 

This measure tracks the cost per day for project completion to determine the impact to the traveling public, enabling 
MoDOT to better manage project completion needs. 

Measurement and Data Collection: 

This information is gathered by extracting the actual time used for construction from the summary of days used in 
the SiteManager database and dividing it by the total costs of the project. 

The measurement groups construction contracts into three categories: 

> WD working day contracts 

> CD calendar day contracts and; 

> A + B or innovative contracts that provide incentive/disincentives to the contractor for early completion. 

This is an annual measure updated each quarter. 

Improvement Status: 

The greater use of A+B and calendar-day contracts resulted in a larger amount paid per calendar day in fiscal year 
2008. MoDOT' s strategy of utilizing innovative contracting techniques has resulted in faster contract completion 
and fewer delays to the traveling public. Contract types are reviewed to make a determination of the most effective 
use of resources for timely completion of projects. 



Average Construction Cost Per Day by Contract Type 



40,000 



30,000 



:_ 

= 20,000 
o 

Q 



10,000 



























^" 

CO 






CO 
CM 

in 
cm" 

CO 
















5 

m 

<* 

CM 






















































CO 

m 
*r 
in 






o> 


o 


CO 

en 
in 


m 

CO 

n 


00 
00 




of 












en 
in 

o 

co" 



D Working Day 
□ Calendar Day 
DA+B 



2005 



2006 2007 

Fiscal Year 



YTD 2008 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 9f 



Average Construction Cost Per Day by Contract Type 

All Contract Types 



16,000 



12,000 
CO 

i_ 

= 8,000 
o 

Q 



4,000 



11,268 



2005 



14,05 



S 



14,631 

o 



15.034 



o 



2006 2007 

Fiscal Year 



YTD 2008 




Average Construction Cost Per Day by Contract Type 
Number of Active Contracts 



570 




2005 



2006 2007 

Fiscal Year 



YTD 2008 



O Working Day 
□ Calendar Day 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page 9f (2) 



Fast Projects That Are of Great Value 



Unit cost of construction expenditures 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Travis Koestner, Bid & Contract Services Engineer 

Purpose of the Measure: 

This measure tracks how MoDOT projects provide great value by comparing the cost of major items of work for 
MoDOT projects to other state DOTs. MoDOT customers should be able to gain an understanding of what it costs 
for a DOT to install an item of work. While value should not be defined as MoDOT prices per unit being the lowest 
as compared to other DOTs, prices can be compared keeping in mind that labor rates, material availability and 
general project conditions such as urban vs. rural will vary from state to state. 

Measurement and Data Collection: 

Value in this measure has simply been related back to dollars per unit of measure. MoDOT staff categorizes raw 
data from an outside vendor for the unit cost from other states. FHWA is the source for determining the "lowest in 
the country." Currently FHWA is retooling its method of determining state price indexes. This is a success for 
DOTs since FHWA's old method produced numerous pieces of erroneous data. Due to the data discrepancies the 
lowest in the country was selected from the best of what was available and the overall index of some of the 
surrounding states is not reported. This is an annual measure updated each January. 

Improvement Status: 

Excellent competition in the past year has enabled MoDOT to realize more than a 10 percent reduction in unit prices 
for paving and excavation - the largest percentage decrease in those areas among Missouri's surrounding states. In 
the past year, MoDOT had an average of more than 4.2 bidders per proposal as compared to fewer than 3.5 bidders 
per proposal just a couple of years ago. Projects over $20 million are receiving an average of over six bids per 
proposal which can be attributed to smaller programs in surrounding states and MoDOT' s efforts to "balance" the 
bid openings by spreading out the big jobs in different months. Balancing bid openings will continue as well as 
expansion of the use of alternate technical concepts that give bidders and designers more flexibility to deliver the 
best value for every dollar spent. 

Unit Cost of Construction Expenditures 
Concrete Pavement 



9" Equivalent Square Yard 



60 

50 

OT 40 

I 30 
O 

Q 20 

10 




w 



□ 2006 

□ 2007 



CO CO 

? E 

.^ o 

= JZ 

— n 

o 



* Lowest in the US in 2007 



CD 
CD 
CO 
CO 
CD 

c 
c 

CD 



>* 


CO 




CO 


CO 


* 


onal 
raqe 


o 

3 


CO 
CO 


13 

o 

CO 


co 

CO 


o 


CO 
CO 
CO 


CD 


CO 


CO 


CD 

2 




CO 


CO > 

z < 



State 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 9g 



Unit Cost of Construction Expenditures 
Asphalt Price per Ton 



70 

60 

to 50 

1 40 
O 

Q 30 
20 
10 



□ 2006 

□ 2007 



co 
o 



CO 


CD 


CO 


CD 


CO 


CO 


c 


CO 


co 


CD 


^: 


c 




c 


<C 


CD 



CO 



JO 
J*. 

o 



o 



CD 



CO 
CO 
CO 

CO 



CO 
J*. 
If) 
CO 

1— 

_Q 

CD 



o 

CO 
CO 



o 

CO 

CD 



CO 



CO 



CD 
CD 
CO 

u_ 

CD 

> 

< 



State 



Desired 
Trend: 

\ 



* Lowest in the US 



12 



Unit Cost of Construction Expenditures 
Soil Excavation per Cubic Yard 



CO 



10 
8 



2 6 
O 

Q 4 



2 




00 



□ 2006 

□ 2007 



CO 

'o 



CO 
CO 
CO 

c 

CO 



o 

H — I 

c 

CD 



CO 



_C0 

o 



CD 


CO 


'i_ 


CD 


JX. 


3 


CO 


CO 


O 


co 


CO 


CO 


CD 

c 
c 


-O 

CD 


co 


CD 


~Z. 




h- 







State 



CO 


CO 


* 


CD 


CO 


g 


CO 


CO 


CO 

c 

CO 


_o 


o 
J*. 

CO 

Q 


CO 

s__ 

CD 

> 

< 






-C 


— 






■*— ' 


CO 






zs 


c 






o 


o 






CO 





CO 



Desired 
Trend: 



\ 



Lowest in the US 



Footnote for the charts above: 

Source Data for states other than Missouri from Oman Systems Bid Tabs Professional latest data available as of Jan. 
1, 2008. Items include common excavation items paid for by the cubic yard. FHWA Data from FHWA "Price 
Trends for Federal- Aid Highway Construction" Fourth Quarter 2006. Missouri Data from MoDOT bid history. 



April 2008 TRACKER - Page 9g (2) 



Unit Cost of Construction Expenditures 
FHWA Bridge Cost per Square Foot 



120 



100 -s 



(/) 



80 



£ 60 

O 

Q 



40 - 



20 



<fy 



□ 2005 

□ 2006 



o 



CO 
CO 
CO 

c 
cd 



3 
O 
CO 
CO 



CO 


CO 


>* 


CO 


^: 


^: 


CO 


CO 


o 


c 


re! 


3 


CO 


1— 


C 




CD 


CD 



State 



CD 
CD 
CO 
CO 
CD 

c 
c 

CD 

h- 



cG 



E 


CO 

CO 


o 


X 


_c 


CD 


re 


1- 


j*: 




O 





Desired 
Trend: 



\ 



*Lowest in US 

Source data from FHWA memo "Bridge Construction Unit Cost" dated January, 2008. FHWA does not publish an 

average U.S. cost per square foot for bridges. 



Unit Cost of Construction Expenditures 
FHWA Cost Index 



350 



300 

250 V 
C§ 200 

£ 150 h 
100 
50 h 




□ 2006 

□ 2005 



CO 


cc 


CD 


CO 


.*: 


CD 


CO 


CO 


CO 


c 


CO 


CO 


CO 




CD 


m 


c 


1— 

< 


CD 

z 


c 

CD 



CO 


"O CO 


"s 


F 


CD CD 


3 




O 
CO 


o 


F CO 


CO 


3 W 


CO 


12: 




l> 


O 







CO 



CO 
CO 
CO 

CO 



CO 

o 



o 



CD 



State 



Desired 
Trend: 



\ 



Source: FHWA "Price Trends for Federal-Aid Highway Construction" Fourth Quarter 2006. Illinois and Kentucky 
did not report, Kansas index posted at 127 seems to have an error in the data. Information is still shown since it is 
the only information on a per state basis that is available. 



April 2008 TRACKER - Page 9g (3) 



Fast Projects That Are of Great Value 



Annual dollar amount saved by implementing value engineering 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Kathy Harvey, State Design Engineer 

Purpose of the Measure: 

This measure tracks the amount of money MoDOT saves by implementing value engineering proposals. 

Measurement and Data Collection: 

Value engineering (VE) has saved MoDOT over $329 million since 1988. VE achieves savings at the design phase 
and at the construction phase of a project. VE utilizes a team approach to refine the purpose and need and then 
develop innovative and creative ideas, which result in project savings while optimizing project performance. The VE 
team is usually independent from the project core team and includes participants from various disciplines both from 
within and outside of MoDOT. VE studies are done on projects at all stages of development, from the concept stage 
to final design and during construction. 

Traditionally, VE studies during the design phase of a project were a five-day formal event that required a 
tremendous amount of organization and facilitation. As a result, VE studies were only done on the significant few 
projects where large savings could be realized. In an effort to increase the number of VE studies being done and thus 
increase the potential for cost savings, the format of the study has been revised to be more flexible. VE studies now 
match the size and needs of the project, ranging from four hours to five days. This change has increased the number 
of VE studies being done during the design phase of the projects. 

VE savings are reported annually to the Federal Highway Administration by each state and the national results are 
available for Federal Fiscal Year 2006. For design phase savings, Florida is the best in the nation showing $414 
million implemented. For construction phase savings, Virginia is the best in the nation showing $6.71 million 
implemented. When compared to states surrounding Missouri, Kentucky reported $61 million saved during design 
and Arkansas reported $2.43 million saved during construction. Direct comparison to other states is challenging 
because of differences in construction program size and project development processes. 

This is an annual measure using a federal fiscal year, running from October 1 to September 30. New updates are 
reported in the January Tracker edition, however the year-to-date total for the current fiscal year is included in each 
of the other editions. 

Improvement Status: 

In 2007, MoDOT design savings from VE studies were $49.5 million, a 25 percent increase from 2006. So far for 
2008, design savings are $32.2 million, on track to be higher than 2007 by the end of the year. 

In 2007, MoDOT construction savings from VE studies were $4.17 million: 63 out of 84 VE proposals submitted 
were approved. For the first two quarters of 2008, MoDOT construction savings from VE studies are $2.6 million: 
19 out of 21 VE proposals submitted were approved. 



April 2008 TRACKER - Page 9h 



Annual Dollar Amount Saved by Implementing Value Engineering 

Design Phase 
(in millions) 

Washington 

1.112 Florida 

California □ 414 

□ 



100 

80 

2 60 
o 

Q 40 

20 





2003 



362 

□ 



2004 





Kentucky 
ft 


Illinois 


60 

llinoi 
14.5 

A 








49.5 




21.90 

A 


> 


39.3 












32.2 


















13.9 


18.1 I 



2005 2006 

Federal Fiscal Year 



2007 



YTD 2008 



□ Missouri 



□ Best In The 
Nation 

A Best of 
Surrounding 
States 



Desired 
Trend: 

/ 



Annual Dollar Amount Saved by Implementing Value Engineering 

Construction Phase 
(in millions) 



o 
Q 



6 
5 
4 
3 
2 
1 




0.17 

i i 



Florida 



Georgia 
5.6 



5.0 

-O- 



□ 



Virginia 
6.71 

□ 



Minnesota 
2.8 



Arkansas 



Michigian 
1.6 



0.74 



0.79 



2.43 
A 



3.27 



4.17 



2.60 



2003 2004 2005 2006 

Federal Fiscal Year 



2007 



YTD 2008 



□ Missouri 



□ Best In The 
Nation 

A Best of 

Surrounding 
States 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 9h (2) 



Fast Projects That Are of Great Value 



Percent of customers who feel completed projects are the right transportation 
solutions 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Kathy Harvey, State Design Engineer 

Purpose of the Measure: 

This measure provides information regarding the public's perception of MoDOT's performance in providing the 
right transportation solutions. 

Measurement and Data Collection: 

Data for this measure is collected through an annual survey that is sent to users of projects that were completed and 
opened to traffic within the previous year. The goal is for the MoDOT districts to identify 30 projects - three per 
district - in three different categories (large - major route listed as or funded through major project dollars; medium 
- district-wide importance; and small - only local significance). 

In fiscal year 2007 the Truman School of Public Affairs at the University of Missouri administered the survey of 30 
projects, and in fiscal year 2008 Heartland Market Research coordinated the effort for 29 projects. In each case a 
sample of residents was drawn from zip code areas adjoining the roadway where the project was recently completed. 
The samples have included 400 addresses per project areas for a total of 12,000 surveys in fiscal year 2007 and 
1 1,600 in fiscal year 2008. Nearly 2,900 surveys were returned in the initial survey and more than 2,300 were 
returned in fiscal year 2008. 

In order to facilitate better comparisons of changes from year to year, the statistics used in the project assessment 
usually do not include "not sure" percentages. This eliminates a major source of random variability and allows a 
more accurate observation of change over time. In addition, this methodology is consistent with how MoDOT 
calculates similar Tracker measures. The fiscal year 2007 data has been recalculated with this methodology to 
enable readers to see changes from one year to another. 

This measure is reported annually. Districts will continue to identify one project in each of the three categories to be 
surveyed, although it is recognized that it might not be possible for every district to have three projects that meet the 
criteria each year. 

Improvement Status: 

Project-specific questions were asked of MoDOT customers and each showed a high level of satisfaction with 
important goals such as safety, convenience, less congestion, handles traffic efficiently, easy to navigate, easy to 
understand, and well marked. 

The results show that most Missourians are very satisfied with both the local project and with MoDOT's overall 
efforts. The majority of respondents thought that the project made the roadway safer (94.6 percent), more 
convenient (90.8 percent), less congested (81.1 percent), easier to drive (92.9 percent), better marked (89.9 percent) 
and was the right transportation solution (93.9 percent). 

On a more general measure, 84 percent of the respondents stated that they were satisfied with MoDOT's efforts to 
provide a quality transportation system in Missouri. The survey also asks "What is the greatest transportation 
problem facing your community?" Over the last two years, Missourians have been very consistent about their top 
three transportation priorities. In both years, approximately 80 percent of respondents listed the poor conditions of 
roads and bridges, narrow roads, or congestion as the greatest transportation problems facing their community. 



April 2008 TRACKER - Page 9i 



Percent of Customers Who Feel Completed Projects Are 
The Right Transportation Solutions 



100 

80 

1 60 
o 

<5 40 
Q. 

20 



















76.0 






70.2 














23./ 




1.8 2.9 2.7 3.2 

i 1 1 i 1 i 


19.5 







Not at all 



Not really Somewhat 

Response 



Very much 



□ FY 2007 

□ FY 2008 




Percent of Customers Who Feel MoDOT Is Providing a 
Quality Transportation System 



c 
o 
o 

Q. 



100 



80 



60 



40 
20 



3.0 3.1 



Extremely 
dissatisfied 



13.3 13.0 



70.1 



70.3 



13.5 13.7 



Dissatisfied 



Satisfied 



Extremely satisfied 



Response 



□ FY 2007 

□ FY 2008 



Desired 
Trend: 



April 2008 TRACKER - Page 9i (2) 



Environmentally Responsible 

Tangible Result Driver - Dave Nichols, 
Director of Program Delivery 



MoDOT takes great pride in 
being a good steward of the 
environment, both in the 
construction and operation of 
Missouri's transportation system 
and in the manner in which its 
employees complete their daily 
work. The department strives 
to protect, conserve, restore and 
enhance the environment while 
it plans, designs, builds, main- 
tains and operates a complex 
transportation infrastructure. 







10 



Environmentally Responsible 



Percent of projects completed without environmental violation 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Kathy Harvey, State Design Engineer 

Purpose of the Measure: 

This measure tracks environmental violations. MoDOT projects must comply with several environmental laws and 
regulations. To be in compliance, MoDOT makes commitments throughout the project development process that 
must be carried forward during construction and maintenance. In addition, the various permits obtained for projects 
also contain specific requirements for compliance. MoDOT must also comply with the environmental laws and 
regulations as it conducts its daily work in all areas of the organization. 

If a violation is noted, it can result in either a Letter of Warning (LOW) or a Notice of Violation (NOV) to MoDOT. 
Letters of Warning can also be received as simply that, a warning to MoDOT of a special circumstance to be aware 
of, or for a situation that needs to be monitored so that a violation does not occur. For that reason, LOWs never will 
be eliminated but should be kept to a minimum. However, it is unacceptable to the department to have an NOV. 

Measurement and Data Collection: 

Both LOWs and NOVs are written correspondence to MoDOT or MoDOT' s contractors from regulatory agencies, 
which are tracked in a MoDOT database by location or project number, as appropriate. Where tracked by project, 
the project with violations received may span several years. The first chart is based on a calendar year of 
construction projects reported to be completed during that year and the number of violations received on those 
projects over the life of the project. The second chart is a report by calendar year of the LOWs and NOVs received 
by the department for any activity and the data is updated quarterly. 

Improvement Status: 

The percentage of projects completed without environmental violation shows a relatively level trend line for the past 
five years. However, the number of NOVs and LOWs for 2007 exceeds by a third the total for 2006 - six NOVs and 
nine LOWs. 

In the first quarter of 2008, MoDOT received one NOV for failure to notify the Department of Natural Resources 10 
days prior to demolition at three locations. 



April 2008 TRACKER - Page 10a 



100 

80 



§ 60 
o 

| 40 



20 




Percent of Projects Completed without 
Environmental Violation 





CD 


CO 
CO 


CO 

iri 
en 




en 
o> 


CM 
CO 

en 


en 




00 

en 


CO 

cri 

CO 


in 

CO 

en 




CO 

en 


en 

co 


CO 

en 




en 
en 


(O 
CO 

en 


ir> 
en 





































Dw/o LOW 


□ w/o NOV 


□ Total 



2003 



2004 2005 

Calendar Year 



2006 



2007 



Desired 
Trend: 

/ 



10 

9 

8 

7 

2 6 

E 5 

* I 

2 

1 



Number of LOWs & NOVs 










DLOW 
DNOV 




9 






8 




8 


























6 




6 






5 














4 




























Desired 
Trend: 

\ 




1 




u 1 


2004 2005 2006 2007 YTD 2008 

Calendar Year 



































Note: There is no benchmark data presented with this measure. MoDOT has a zero-tolerance policy towards NOVs, 
but recognizes LOWs will never be eliminated due to their nature. Therefore, regardless of what other states are 
doing, MoDOTs desired results are zero NOVs, because NOVs are usually violations of law and state statute. 



April 2008 TRACKER - Page 10a (2) 



Environmentally Responsible 



Number of projects MoDOT protects sensitive species or restores habitat 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Gayle Unruh, Environmental & Historic Preservation Manager 

Purpose of the Measure: 

Missouri is home to many rare species of plants and animals, some of which are on the federal endangered species 
list. The Endangered Species Act of 1973 prohibits harm or harassment of these species. Avoiding or minimizing 
harm to these species and protecting or restoring their habitat is a fundamental obligation of this organization. 
Avoidance and/or protection are the first goals of MoDOT' s efforts, but under circumstances where avoidance 
cannot be achieved, restoration of habitat is a minimum acceptable result. 

Measurement and Data Collection: 

On all MoDOT projects, the department investigates and informs the U.S. Fish and Wildlife Service (FWS) of any 
activity in the vicinity of a known threatened or endangered species or critical habitat. Through consultation with 
FWS MoDOT has the data to report on this measure. Because this measure focuses on projects that protect or restore 
sensitive habitats that could not initially be avoided, most MoDOT projects are not included in this data. This 
measure is tracked by calendar year with quarterly updates. Annual data are finalized and shown in the January 
Tracker. There is no desired trend with this measure. The number reported will fluctuate depending on the size of 
MoDOT' s construction program each year, type of projects being constructed, location and the ability to make 
adjustments to avoid impacts on sensitive species or their habitat. 

Improvement Status: 

MoDOT has protected sensitive species or restored their habitat on four projects so far this year. These species 
include the Indiana bat (two projects) and Ozark cavefish (two projects). The environmental section continues 
educating the southern tier of MoDOT districts regarding maintenance practices and their effect on ground water in 
areas of caves and karst topography. 



Number of Projects MoDOT Protects Sensitive 
Species or Restores Habitat 



20 

,- 15 
CD 

1 1° 

Z 5 
































18 
















15 








11 






10 




























4 






Desired 
Trend: 

N/A 




2004 




2005 


Calei 


2006 

idar 


Year 


2007 


Yl 


"D20 


38 



April 2008 TRACKER - Page 10b 



Environmentally Responsible 



Ratio of acres of wetlands created compared to the number of acres of wetlands 
impacted 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Gayle Unruh, Environmental & Historic Preservation Manager 

Purpose of the Measure: 

Wetlands are a valuable resource in Missouri, having beneficial functions such as wildlife habitat, flood storage and 
water quality improvement. In addition to these benefits, it is required in the Clean Water Act that impacts to wetlands 
are avoided, minimized or that wetlands are recreated when a wetland is destroyed during a transportation project. 

Measurement and Data Collection: 

Data for this measure is calculated by comparing acres of project impacts taken from Clean Water Act permits to 
acres of wetland constructed, as shown in roadway design plans or by calculating the actual wetland areas recreated 
by MoDOT, or wetland mitigation purchased from a commercial wetland bank. Impacts may occur in a different 
year from the mitigation, so for the purposes of this measure, the timeframe for the reporting is when the mitigation 
construction is complete based on a calendar year. The national goal set by the FHWA for recreating wetland is to 
construct 1 .5 acres of wetland for every 1 .0 acre of wetland impacted. Recreating wetlands at this ratio helps to 
offset the lost beneficial functions during the time it takes for a wetland to develop. This measure helps ensure that 
MoDOT is doing its part to maintain wetlands in Missouri. 

Since this measure is also tracked by FHWA for the nation, MoDOT contacted state DOTs that are successful at 
meeting the 1.5-to-l ratio. Most of the states queried said that the biggest factor in meeting the ratio is in the use of 
wetland mitigation banks. They had greater control over achieving their target ratios and more ecologically 
successful wetland mitigation. MoDOT has a statewide umbrella wetland mitigation banking agreement. This 
measure is tracked by calendar year with quarterly updates. 

Improvement Status: 

MoDOT has not had any wetland mitigation impacts in the first quarter of 2008. The environmental section is in the 
final stages of obtaining resource agency signatures for the Blue Springs Wetland Mitigation Banking Agreement in 
the Kansas City Area District and the Little Niangua Stream Mitigation Banking Agreement for Central District. 
With the signatures for these banking agreements, MoDOT will have a total of four mitigation banks, one wetland 
bank in the Kansas City Area District and the Southeast District and a wetland and a stream bank in the Central 
District. 



10 

8 

O 6 

4 
2 




CO 



Ratio of Acres of Wetlands Created Compared to 
the Number of Acres of Wetlands Impacted 

















8.5 


















2.8 




3.0 I I 3 o I 












i I I i I I °-° 



2004 2005 2006 2007 

Calendar Year 



YTD 2008 



National 
Goal: 
1.5:1 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page 10c 



Environmentally Responsible 



Percent of Missouri's clean air days 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Eric Curtit, Long-Range Transportation Planning Coordinator 

Purpose of the Measure: 

Vehicle emissions are a significant contributor to poor air quality. MoDOT makes every effort to build and operate 
roads in ways that improve air quality. 

Measurement and Data Collection: 

The EPA establishes air quality standards for the United States. The ground level ozone standard is used in this 
measure as a threshold for determining if areas of the state have clean air. EPA collects ozone readings in Kansas 
City, St. Louis, Springfield and the out-state areas during the annual monitoring period - April through October. 
The data contained in the table below reflects the available percentage of days, by area, that Missourians 
experienced clean air. MoDOT compares Missouri's ozone readings to Dallas, Texas, because of its similar 
pollutants and distance from other areas that affect its air quality. 

Improvement Status: 

All areas of the state, except St. Louis, currently meet EPA standards. MoDOT is committed to improving the 
regions' air quality by managing congestion to reduce emissions, modifying daily operations, modifying employee 
action, providing information to the public, being a leader in air quality improvement, providing alternative choices 
for commuters, and promoting the use of environmentally friendly fuels and vehicles. MoDOT continues to serve 
on the Air Quality Forum Committee in Kansas City and the Air Quality Advisory Committee in St. Louis. MoDOT 
has begun to serve on the new Springfield air quality committee. 



Percent of Missouri's Clean Air Days 



100 




I St. Louis 
] Kansas City 
] Springfield 
] Out-State 
•Dallas, TX 



2005 



2006 
Calendar Year 



2007 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page lOd 



Environmentally Responsible 



Number of gallons consumed 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Jeannie Wilson, Central Office General Services Manager 

Purpose of the Measure: 

This measure tracks the use of fuel within MoDOT. It shows MoDOT' s contribution toward environmental 
responsibility and conservation of resources. 

Measurement and Data Collection: 

This measure is intended to focus on the total fuel consumed and how wise choices can impact fuel economy. Data 
is collected based on the number of gallons of fuel consumed by unit recorded in the statewide financial system. 

As of January 1, 2008, MoDOT must meet the following state guidelines: 70 percent of the light duty vehicles 
(<=8,500 GVW) purchased must be alternative fuel capable; 30 percent of the fuel that our light duty alternative fuel 
fleet uses must be alternative fuel; 75 percent of all diesel fuel burned (off road and on road) must be a minimum of 
B20 blend (20 percent biodiesel and 80 percent diesel) or higher. MoDOT exceeds the guideline for purchasing 
equipment. MoDOT does not currently meet the 75 percent B20 requirement due to the seasonal use of B20. 

Improvement Status: 

The fuel consumed through the third quarter of fiscal year 2008 increased by 208,000 gallons or 3.1 percent 
compared to the amount of fuel consumed through the third quarter of 2007. Fiscal years 2005 and 2006 were mild 
winters and this is reflected in the amount of fuel used. However, this was not the case for fiscal year 2007. 
MoDOT purchased 560,000 more gallons of diesel in the third quarter of fiscal year 2007 compared to the third 
quarter of fiscal year 2006, largely as a result of snow fights. 

Fiscal year 2008 has also seen frequent winter storms. Over half of the overall increase in consumption is due to an 
increase in diesel. This corresponds to approximately 5 percent more miles driven for diesel units when comparing 
the first three quarters of fiscal year 2008 to the same period in fiscal year 2007, which led to an additional usage of 
diesel fuel of 2.6 percent. The remaining increase in fuel consumption can be attributed to E85 and unleaded fuel 
increases. MoDOT recently installed two additional E85 bulk sites bringing the total number of sites to six. 
Generally, miles per gallon decreased approximately 30 percent when E85 was used in lieu of conventional 
unleaded fuel. Another decision which impacted the E85 and unleaded fuel consumption was replacing diesel trucks 
with flex-fuel pickups. 

For fiscal year 2006, 48.9 percent of the diesel fuel MoDOT purchased was B20 while in fiscal year 2007, 45.8 
percent of the diesel fuel purchased was B20. The drop in fiscal year 2007 was due to the increased use of diesel 
during the winter months because of performance issues in cold weather. The use of alternative fuel (E85 and 
biodiesel) is 30. 1 percent of the total fuel consumed through third quarter of fiscal year 2008. 



April 2008 TRACKER - Page lOe 



Number of Gallons Consumed 

(in millions) 



10.000 





8.000 


o 




re 




O 


6.000 


•^ 




o 




a_ 

o 


4.000 


n 




E 




3 


2.000 



0.000 





8.550 




8.254 




8.727 














2.147 






2.273 






2.287 








6.639 


6.847 










1.741 




5.443 


3.534 


1.649 




3.140 








2.849 


3.143 










2.827 


2.920 








2.141 




1.963 




0.960 



2005 2006 2007 Through 3rd Through 3rd 

Qtr. 2007 Qtr. 2008 



□ Gasoline 
&E85 

□ Diesel 

□ Biodiesel 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page lOe (2) 



Environmentally Responsible 



Number of historic resources avoided or protected as compared to those mitigated 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Bob Reeder, Historic Preservation Coordinator 

Purpose of the Measure: 

Federal historic preservation laws relating to federally funded projects, gaining public and agency support for 
particular projects, and general environmental stewardship require MoDOT to avoid, minimize or mitigate project 
impacts to historic buildings and bridges whenever feasible. Compiling information about project impacts to 
important cultural resources provides a measure of MoDOT' s success at avoiding, protecting or mitigating project 
impacts to important cultural resources. 

Measurement and Data Collection: 

Data collection begins at the approved conceptual plans stage for projects. As project design plans and right of way 
plans are prepared by the district, department staff track the number of historic resources in project footprints and 
the number of resources that can be avoided or protected by revising the design of a project versus the number of 
resources MoDOT can not avoid and must be mitigated. The data includes only historic resources identified as 
potentially affected by projects after the conceptual plan stage. The data does not include historic resources avoided 
during early project planning or those avoided during consideration of different alignments during National 
Environmental Policy Act studies. This measure has no overall desired trend. For any year, data for the measure 
will vary due to the number of projects in the MoDOT program and the specific nature of those projects. This 
measure is tracked by calendar year with quarterly updates. 

Improvement Status: 

MoDOT avoided impacts to all but one historic resource during the first quarter of 2008. The significant historic 
resource that could not be avoided was Sedalia's Wheel Inn Drive-in restaurant. Operated since 1947, the drive-in 
was mitigated through the preparation of detailed photographic and historical documentation. This mitigation was 
the result of a need to improve the intersection of routes 50 and 63, which would eliminate two of the three 
entrances to the property. While there is no desired trend, the overall effectiveness of MoDOT' s historic 
preservation efforts is reflected by all of MoDOT' s activities during the first quarter of 2008 resulting in the required 
mitigation of project impacts to only one historic resources. 



16 

14 

12 

CD 10 
.Q 



E 

3 



Number of Historic Resources Avoided or 
Protected as Compared to Those Mitigated 



12 



14 



12 





2004 2005 2006 

Calendar Year 



2 





□ Avoided 

□ Protected 

□ Mitigated 



2007 



YTD 2008 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page lOf 



Environmentally Responsible 



Number of tons of recycled/waste materials used in construction projects 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Dave Ahlvers, State Construction and Materials Engineer 

Purpose of the Measure: 

This measure tracks MoDOT's efforts to be environmentally conscious through the use of recycled/waste material 
when applicable. 

Measurement and Data Collection: 

The number of tons of recycled/waste material used in construction projects is measured through MoDOT's 
construction management database, which tracks material incorporated into projects. Data is collected on an annual 
basis due to the seasonal nature of the construction. The annual total for 2007 is finalized in each April edition. 

Improvement Status: 

The quantities of recycled materials are slightly lower for the year mainly due to reduced use of flint chat and steel 
slag that were incorporated as friction aggregate in high traffic asphalt pavements. This is the result of the emphasis 
switching to lower volume traffic pavements in the Better Roads, Brighter Future program. In 2007, the hot mix 
asphalt contained 15 percent reclaimed or waste material, which was approximately the same as 2006. One mixture 
was used in 2006 that contained reclaimed shingles. This rose to 18 asphalt mixtures containing shingles in 2007. 

The 2007 increase noted for concrete is the result of concrete pavement crushed and reclaimed as an aggregate base 
by Maintenance. The North Central District and the St. Louis Area District had piles of concrete from pavement 
repairs that were crushed into a usable product for shoulder maintenance. 

For 2008, additional specifications allow and encourage recycled materials. 



Number of Tons of Recycled/Waste Materials 
Used in Construction Projects 



1,000,000 



800,000 



o 
n 

E 

3 



600,000 



400,000 



200,000 





















902,000 














732,000 
















511,000 














201,00C 










39.0001 


48,0001 


61,000 


70,000 s ' uuu ouu 



□ Hot Mix 
Asphalt 

□ Concrete 



2004 



2005 2006 

Calendar Year 



2007 



YTD 2008 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page lOg 



Efficient Movement of Goods 

Tangible Result Driver - Brian Weiler, 
Multimodal Operations Director 



Missouri's location in the nation's 
center makes it a major cross- 
roads in the movement of goods. 
Transportation infrastructure 
must be up to the task so that 
as the flow of freight becomes 
more efficient, businesses and 
communities share the economic 
benefits. 




11 



Efficient Movement of Goods 



Freight tonnage by mode 



Result Driver: Brian Weiler, Multimodal Operations Director 

Measurement Driver: Eric Curtit, Long-Range Transportation Planning Coordinator 

Purpose of the Measure: 

This measure tracks trends and indicates diversification of freight movement on Missouri's transportation system. 

Measurement and Data Collection: 

This is an annual measure; however, individual charts are updated with new annual data as it is obtained from 
external sources. Port tonnage is reported to MoDOT from public ports. Air cargo data is collected via mail survey 
to commercial airports with known cargo activity. Rail tonnage is obtained from the Association of American 
Railroads. MoDOT calculates motor carrier freight movement using commercial vehicle miles traveled, trip length 
per shipment and average truck cargo weight. 

Improvement Status: 

Total freight tonnage for all modes exceeds 800 million tons. Port tonnage has remained relatively steady since 
2003 despite low flows on the Missouri River. Long-term growth of river transportation is hampered by an 
inadequate lock and dam system on the Upper-Mississippi River above St. Louis. MoDOT supports a federal 
proposal to update and expand this system. Motor carrier data may not directly reflect exact industry tonnage 
amounts and should only be used to indicate general industry trends. 

Aviation tonnage continues to be impacted by a downturn in the aviation industry from 9/1 1 and the resulting 
financial impacts to airlines, which carry a significant portion of air cargo. Commercial airports are under the 
jurisdiction of the Federal Aviation Administration. However, MoDOT' s Aviation Advisory Committee helps 
identify ways to better support the commercial aviation industry. Rail freight tonnage declined 1 percent in 2005 
despite strong demand. Railroads continue to struggle with system capacity and labor shortage issues. MoDOT 
funded a capacity analysis through the University of Missouri that identified specific rail infrastructure projects that 
could improve both freight flow and passenger rail reliability on Union Pacific's mainline between St. Louis and 
Kansas City. 



Total Freight Tonnage 

(in millions) 



900 



d) 

O) 600 

C 

c 

£ 300 

























827 




821 










783 






746 





2002 2003 2004 

Calendar Year 



2005 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 11a 



O) o 

re ' 

c 

l- 




Port Freight Tonnage 

(in millions) 

























2.4 




2.4 




2.3 




2.2 




2.3 






Desired 
Trend: 

/ 


2003 




2004 2005 2006 

Calendar Year 




2007 





Motor Carrier Freight Tonnage 

(in millions) 



500 
0> 400 
« 300 
c 200 
° 100 














363 




385 




419 




418 




399 






Desired 
Trend: 

/ 




2002 




2003 

c 


ale 


2004 

ndar 


Yei 


2005 

ar 




2006 





0.40 

§, 0.30 
re 

c 0.20 

c 

,2 o.io 

0.00 



Aviation Freight Tonnage 

(in millions) 









0.29 




0.28 




0.27 




0.27 




0.26 






Desired 
Trend: 




2003 




2004 

c 


ale 


2005 

ndar 


Ye. 


2006 

ar 




2007 





600 
O 500 

O>400 
re 

c 300 
O 200 

•" 100 




13 



488 



Rail Freight Tonnage 

(in millions) 
SOT 



376 



J80 



D 



380 



395 



405 



r-| 511 j-|514j 1 1 IMP) 



400 



□ IL 



2001 2002 2003 2004 2005 

Calendar Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 1 la (2) 



Efficient Movement of Goods 



Percent of trucks using advanced technology at Missouri weigh stations 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Barbara Hague, Special Projects Coordinator 

Purpose of the Measure: 

This measure indicates motor carriers' acceptance of tools designed to improve the flow of freight traffic 
on Missouri highways. 

Measurement and Data Collection: 

For this quarterly measure, data is collected by HELP, Inc.'s PrePass system computers which scan 
transponder-equipped vehicles as they approach 19 Missouri weigh stations. Pavement sensors check the 
vehicle's weight while computers review MoDOT's records to determine the carrier's compliance with 
safety, insurance and other state and federal regulations. Drivers are notified to stop or are allowed to 
continue without delay. Carriers that comply with state and federal regulations save time and money. The 
Missouri State Highway Patrol provides a quarterly measure of the number of trucks that use Missouri's 
weigh-in-motion scales located at Mayview and Foristell. These scales measure weight as trucks pass over 
them at 40 mph. Using ramp scales rather than verifying weight on fixed scales that require a full stop 
saves both time and money. The benchmark state of Kentucky uses Ramp Sorter weigh-in-motion scales as 
its primary weighing tool and participates in Norpass, a mainline verification system. Kentucky's mainline 
verification numbers are much lower than Missouri's because their use of fixed scales is limited. 

Improvement Status: 

The use of advanced technology has flattened out due to slowing growth of new companies participating in 
the PrePass system. This quarter saw only minor site problems. The benchmark for Kentucky was updated 
to reflect 2007 annual data. 



Percent of Trucks Using Advanced Technology 
at Missouri Weigh Stations 



100 

80 



c 60 
o 



<D 



40 

20 















98.9 




98.2 










57.5 56.6 57.3 
















497 






19.3 




21.6 




21.1 










19.1 






20.6 








38.2 






36.2 


34.6 


35.0 


29.2 











2004 2005 2006 

Calendar Year 



2007 



YTD 2008 



I Missouri 
Weigh-in- 
Motion 

I Missouri 

PrePass 

Kentucky 
Systems 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 1 lb 



Efficient Movement of Goods 



Interstate motor carrier mileage 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Joy Prenger, Accounting Services Supervisor 

Purpose of the Measure: 

This measure reports the fluctuations of motor carrier freight movement in Missouri. MoDOT uses the information 
to monitor freight movement trends. 

Measurement and Data Collection: 

Data is collected quarterly. International Fuel Tax Agreement tax returns filed by member states and provinces and 
monthly reports of mileage data by the members are used to monitor the number of taxable miles traveled in 
Missouri by all motor carriers. 

Improvement Status: 

Interstate miles traveled in Missouri increased 2.4 percent from last quarter. 

During the first quarter of 2008, motor carriers traveled 23.3 percent more miles in Missouri than in the first quarter 
of 2007. Compared to the same time last year, out-of-state carriers traveled 33.1 percent more miles here, and 
Missouri-based companies drove one percent fewer miles in their home state. 

Trucking industry news media report that the national truck tonnage index increased 5.3 percent in January. 
February tonnages also increased 3.5 percent. This increase is the biggest gain since the beginning of 2005. 



1,000 

800 

j> 600 

E 

= 400 

200 





Interstate Motor Carrier Mileage 

(in millions) 



944 









864 








921 












228 




216 




765 


212 


751 
















219 




166 




728 


693 


652 






585 






546 



















1 st Qtr. 2ndQtr. 3rd Qtr. 4th Qtr. 1 st Qtr. 

2007 2007 2007 2007 2008 

Calendar Year 



□ Taxable Miles 
MO Carriers 

□ Taxable Miles 
Out-of-State 
Carriers 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page lie 



Efficient Movement of Goods 



Percent of satisfied motor carriers 

Results Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: DeAnne Rickabaugh, Outreach Coordinator 

Purpose of the Measure: 

This measure tracks MoDOT's progress toward the goal of expeditiously meeting the needs of the motor carrier 
industry and facilitating freight movement. MoDOT's Motor Carrier Services team uses the data to identify 
opportunities to improve customer satisfaction. 

Measurement and Data Collection: 

MCS personnel, working with Heartland Market Research, LLC, revised a survey to collect customer satisfaction 
data. A single survey addresses all five MCS program divisions, International Registration Plan, International Fuel 
Tax Agreement, Overdimension/Overweight Permitting, Safety and Compliance and Operating Authority. Survey 
respondents identified the services they use when doing business with MCS, then indicated their level of satisfaction 
with 12 customer service factors such as "timely response," "friendly," "respectful," and "outcome." They also gave 
an "overall satisfaction" score. Customers used a four-point scale: 4 = Very Satisfied, 3 = Satisfied, 2 = 
Dissatisfied and 1 = Very Dissatisfied. 

H. J. Heinz Company is the benchmark for this measure that also mirrors measure 5a, Percent of Overall Customer 
Satisfaction. The American Customer Satisfaction Index reports that Heinz has the highest customer satisfaction 
rate of 200 companies and government agencies it scores - 90 percent - which is an increase compared to last year's 
score of 87 percent. 

Improvement Status: 

The latest survey reports MCS' high customer satisfaction ratings continue with 94.8 percent satisfaction in the 
fourth quarter 2007. More than half- 52.3 percent of those surveyed - said they were "very satisfied", while 42.5 
percent were "satisfied" with the service they received from MCS. 

This quarter's data stems from customers' opinions of service received during MCS' busiest months, October, 
November and December 2007. 

To retain and improve customer satisfaction, MCS: 

• Instituted automatic renewal of fuel tax licensing for carriers with a history of on-time payment and return 
filings. Because the information carriers fill out on renewal forms rarely changes, this move saved time and 
reduced frustration. MCS reduced its paperwork load and dedicated more staff to other busy-season tasks. 

• Began accepting Visa credit and debit cards. Until a new state card-processing contract began, MCS was 
unable to accept the popular cards because of fee issues. MoDOT requested that the new contract flatten 
fees charged to customers regardless of brand and the Office of Administration was able to do so. 
Customers appreciate the flexibility. 

• Worked behind the scenes to manage registration documents and reduce processing time, employing 
overtime work when needed. 



April 2008 TRACKER - Page 1 Id 



100 



80 



88.6 



H— » 


60 


c 




o 




o 




1_ 




d) 




Q. 


40 



20 



43.5 



45.1 



Percent of Satisfied Motor Carriers 

96.2 94.8 



90 89.6 an 



39.4 



45.8 



43.6 



46.0 



,90 



49.6 



46.6 



\90.0 



52.3 



42.5 



i 1 Very 

Satisfied 
l=l Satisfied 



•H.J. Heinz 



4th Qtr. 2006 1 st Qtr. 2007 2nd Qtr. 2007 3rd Qtr. 2007 4th Qtr. 2007 

Calendar Year 



Desired 
Trend: 



April 2008 TRACKER - Page 1 Id (2) 



Efficient Movement of Goods 



Customer satisfaction with timeliness of Motor Carrier Services' response 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: DeAnne Rickabaugh, Outreach Coordinator 

Purpose of the Measure: 

This measure tracks motor carriers' satisfaction with MoDOT Motor Carrier Services' speed of response. 

Measurement and Data Collection: 

Each quarter, MoDOT' s university partners survey a pool of motor carriers who contacted MCS in the previous 
three months. These customers are asked to evaluate their satisfaction with 12 customer service factors across the 
five MCS program divisions, International Registration Plan, International Fuel Tax Agreement, Safety and 
Compliance, Over-dimension/Overweight Permitting and Operating Authority. "Timely Response" is one factor 
carriers evaluate with a four-point scale: 4 = Very Satisfied, 3 = Satisfied, 2 = Dissatisfied and 1 = Very Dissatisfied. 

Improvement Status: 

This quarter's data stems from customers' opinions of service received during MCS' busiest months, October, 
November and December 2007. 

Customers' satisfaction with MCS' timely response remains high. At 93.4 percent, it is less than one percent lower 
than the third quarter measure but the rate of "very satisfied" customers jumped almost five percent. The 2007 fourth 
quarter score is nine points higher than that of 2006. 

To improve response time, MCS: 

• Automatically renewed the International Fuel Tax Agreement fuel licenses of interstate carriers who have a 
history of filing tax returns and renewals on time and who pay invoices promptly. Information on carriers' 
annual IFTA applications rarely changes, so automatic renewal eliminated a repetitive practice for both 
customers and MCS agents. 

• Completed early delivery of MCS' two largest customers' renewal documents, involving credentials for 
thousands of trucks and trailers. As renewal requests streamed in for thousands of smaller customers, more 
agents were available to process them. 

• Began accepting Visa credit and debit cards. Until a new state card-processing contract began, MCS was 
unable to accept the popular cards because of fee issues. MoDOT requested that the new contract flatten 
fees charged to customers regardless of brand and the Office of Administration was able to do so. 
Customers who prefer to use Visa no longer fumble and search for a different card to pay invoices. 

• Trained all agents in cash and credit card handling procedures, allowing a customer to work with one 
person through their entire transaction experience. 



April 2008 TRACKER - Page lie 



100 

80 



- 60 

C 

0) 

u 

Q. 



20 




Customer Satisfaction with Timeliness 
of Motor Carrier Services' Response 





84.3 








84.8 




94.2 




93.4 






82.2 




42.8 




47.5 






37.4 




37.9 






34.7 
















51.4 


46.9 


47.5 


46.9 


45.9 



















4th Qtr. 
2006 



1st Qtr. 
2007 



2nd Qtr. 
2007 



3rd Qtr. 
2007 



4th Qtr. 
2007 



□ Very Satisfied 

□ Satisfied 



Desired 
Trend: 

/ 



Calendar Quarter 



April 2008 TRACKER - Page 1 le (2) 



(This page is intentionally left blank for duplexing purposes) 



Easily Accessible Modal Choices 

Tangible Result Driver - Brian Weiler, 
Multimodal Operations Director 



MoDOT has an active role in all 
modes of transportation, 
including rail, air, water, and 
transit. Transportation is more 
than highways and bridges. 
Every day millions of tons of 
goods move through the state by 
rail. Thousands of passengers use 
Missouri's airport facilities. And 
hundreds of barges navigate 
state waterways. All of these 
modes combine to keep Mis- 
souri's economy robust and vital. 





12 



Easily Accessible Modal Choices 



Number of airline passengers 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Joe Pestka, Administrator of Aviation 

Purpose of the Measure: 

This measure tracks the number of passengers boarding airplanes at Missouri's commercial airports. It helps 
determine the viability of Missouri's commercial airline industry. This number is also used by the Federal Aviation 
Administration (FAA) to help determine airports' capital improvement funding levels. 

Measurement and Data Collection: 

The data is collected annually from FAA. Comparison data has been collected from the same source for the states of 
Arizona and Washington. These two states were selected based on similar populations in 2004. The annual 
passenger boardings' data provided by the FAA is normally published in October for the preceding year. Airline 
passengers are defined as passengers boarding airplanes. 

Improvement Status: 

Airline passengers have increased approximately 4.7 percent in Missouri from 2005 to 2006. The significant 
decrease in flights by American Airlines at St. Louis Lambert International Airport (approximate reduction of 200 
flights per day in November 2003) and the effects of 9/11, in part, have contributed to the decrease in airline 
passengers from 2002 to 2004. The reduction in American's flights at Lambert has negatively impacted growth in 
passenger boardings in St. Louis and in Missouri as a whole. Also, increases in airline operational costs, 
fluctuations in airline performance and scheduling, and airline bankruptcy filings pose challenges to communities 
seeking enhanced air carrier service. 

MoDOT is participating with the State Aviation Advisory Committee and commercial service airports in introducing 
legislation to expand the eligibility of state aviation trust funds for the study and promotion of air service. MoDOT 
is also conducting a study to review regulatory issues related to air service. The cities of Joplin and Springfield are 
constructing new terminal buildings to accommodate airline passengers. 



25 
20 



0> 15 
.Q 

E 

5 10 



.19.5 



Number of Airline Passengers 

(in millions) 

^23^0 ^23.4 

.20. 




18.0 



14.8 



A 50 



A 6A 



A 6 - 5 



A 6 - 9 



15.1 



11.8 



12.4 



13.0 



2002 2003 2004 2005 2006 

Calendar Year 



I IMP 

A WA 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 12a 



Easily Accessible Modal Choices 



Number of daily scheduled airline flights 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Joe Pestka, Administrator of Aviation 

Purpose of the Measure: 

This measure tracks the number of airline flights. The data assists in determining options available to the traveling 
public. It provides an indication of the airline industry's economic stability in Missouri. 

Measurement and Data Collection: 

A direct scheduled airline flight is a take-off by a scheduled commercial air carrier. A direct flight has the same 
flight number and is flying to one or more destinations. Data is being collected from seven airports in the state that 
presently accommodate scheduled airline flights. These airports are: St. Louis Lambert International, Kansas City 
International, Springfield-Branson, Joplin, Columbia, Waynesville and Cape Girardeau. Comparison data has been 
collected for the commercial airports in Arizona and Washington. These two states were selected based on similar 
populations in 2004. The data is collected from the Official Airline Guide. The flights are tracked on a monthly 
basis with a daily snapshot collected for each month and are then averaged on a quarterly basis. 

Improvement Status: 

Daily scheduled airline flights in Missouri have increased slightly from the first quarter of 2007 (944) to the first 
quarter of 2008 (962). The number of daily scheduled flights has increased approximately 2.5 percent from the first 
quarter of 2006 to the first quarter of 2008. The number of daily scheduled airline flights in Missouri peaked in the 
third quarter of 2006 at 1,042. (The third quarter includes the summer travel months of July, August and 
September.) 

MoDOT is participating with the State Aviation Advisory Committee and commercial service airports in introducing 
legislation to expand the eligibility of state aviation trust funds for the study and promotion of air service. MoDOT 
is also conducting a study to review regulatory issues related to air service. 



2,000 



1,500 



Number of Daily Scheduled Airline Flights 

(Direct) 



1,672 




^1,241 1,206 1J44 



1,099 



500 



938 



944 



1,042 



944 



944 



> O X Loss 



961 



975 



980 



962 



074 



ZZIMO 
O WA 



1 st Qtr. 
2006 



2nd Qtr. 
2006 



3rd Qtr. 
2006 



4th Qtr. 
2006 



1st Qtr. 
2007 



2nd Qtr. 
2007 



3rd Qtr. 
2007 



4th Qtr. 
2007 



1 st Qtr. 
2008 



Calendar Year 




April 2008 TRACKER - Page 12b 



Easily Accessible Modal Choices 



Number of business-capable airports 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Joe Pestka, Administrator of Aviation 

Purpose of the Measure: 

This measure tracks the number of airports capable of handling business aircraft. Local communities and economic 
development agencies can use airports to assist in increasing a community's economic viability for business 
retention and development. 

Measurement and Data Collection: 

The graph shows the number of business-capable airports. A business-capable airport is defined as accommodating 
business- or corporate-type aircraft with a runway length of 5,000 feet or more. Since 2002, four additional airports 
in Missouri have either extended or constructed runways of 5,000 feet or greater. This increase allows additional 
communities and an increased population area greater exposure to business-capable airports. Comparison data 
starting in 2005 has been collected from the states of Washington and Arizona. These states have a population 
similar to Missouri. Geographically, Washington is similar to Missouri while Arizona is approximately 65 percent 
larger than Missouri. Data is collected annually by monitoring airport developments and Federal Aviation 
Administration records. 

Improvement Status: 

The State Airport System Plan Update and the annual development of MoDOT's Statewide Transportation 
Improvement Plan identify airports that meet the demand criteria and would support the development of a 5,000-foot 
runway. In January 2008, the city of Marshall extended the runway at the Marshall Memorial Municipal Airport to 
5,000 feet. A new business-capable airport is under construction in Branson West. MoDOT is participating with the 
State Aviation Advisory Committee on legislation to remove the cap on the state aviation trust fund. 



60 

50 

40 
■_ 
d) 

£} 

£ 30 

z 

20 

10 




Number of Business-Capable Airports 



s> 



51 



51 



51 



29 



29 A 



25 



29, 



26 



UD" 



26 



51 



31 
A 



26 



i iiwin 

A WA 



2004 2005 2006 2007 YTD 2008 

Calendar Year 



Desired 
Trend: 



/ 



April 2008 TRACKER - Page 12c 



Easily Accessible Modal Choices 



Number of transit passengers 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Steve Billings, Administrator of Transit 

Purpose of the Measure: 

This measure gauges the use of public transit mobility services in Missouri. It also provides an historical perspective 
and trend of public transit service use in Missouri. 

Measurement and Data Collection: 

The total number of transit passengers is measured by the annual total of one-way unlinked transit trips taken by 
passengers on public transit vehicles. Data is obtained from urban and rural providers of general public transit 
services. The 2004-2007 measures are benchmarked to Wisconsin, which has a comparable total statewide 
population. This is an annual measure with Missouri data updated in October. Wisconsin's 2007 fiscal year data is 
by the calendar year, so this data was not available until mid-2008. 

Improvement Status: 

In 2007, metro ridership statewide decreased by 1 .9 million trips as compared to 2006. However, riders took more 
annual transit trips in all of Missouri's metro transit systems, except St. Louis and Joplin. In St. Louis, the ridership 
gains from the opening of the MetroLink cross-county light rail extension were more than offset by the decline in 
ridership on MetroBus due to a system-wide fare increase. Non-metro (rural) ridership decreased from 3.1 million 
trips in 2006 to 2.8 million trips in 2007. Of the 28 rural transit systems in Missouri, 12 of the systems experienced 
ridership gains, and the remainder experienced reductions in ridership. Virtually all of the net loss in rural transit use 
came as a result of curtailed services for work-related trips cut as a consequence of decreased funding to Missouri in 
the federal Job Access and Reverse Commute Program. 

Missouri compared favorably to Wisconsin's rural transit ridership in 2004-2007. Wisconsin did not experience a 
rural ridership decline from 2006 to 2007, as did Missouri. However, Wisconsin's statewide transit ridership 
decreased in 2007, largely in response to a passenger fare increase in Milwaukee. For fiscal year 2008, the Missouri 
Legislature appropriated an additional $150,000 to Springfield to partially offset a decrease of federal transit 
operating assistance. In September 2007, the Missouri Highways and Transportation Commission approved a 
general revenue transit funding increase proposal for fiscal year 2009 to help replace the reduced federal funds in the 
Job Access and Reverse Commute Program. MoDOT worked with transit providers in developing the second 
Missouri Rural Transit Marketing Campaign. Marketing development meetings began in December 2006. 
Marketing videos were shot in June 2007, advertising materials were distributed to rural transit systems in October 
2007 with radio and television spots airing in January 2008. 



April 2008 TRACKER - Page 12d 



75.0 
60.0 



5 45.0 

E 

3 30.0 



15.0 



0.0 



62.0 



2003 



Number of Transit Passengers 

(in millions of annual one-way unlinked 

metro transit passenger trips) 

d™ d™ 



A 68.6 



61.4 



62.7 



67.3 



2004 



2005 

Fiscal Year 



2006 



£7.0 
65.4 



2007 



IMk<;nnri 

Metro 

A Wisconsin 
Metro 



Desired 
Trend: 



/ 



4.0 



3.0 
■_ 
d) 

£1 

£ 2.0 

3 

z 

1.0 



0.0 



3.1 



2003 



Number of Transit Passengers 

(in millions of annual one-way unlinked 

non-metro transit passenger trips) 



3.2 



□ 



2.4 



3.3 



q* 



3.1 



□2., 



2004 



2005 

Fiscal Year 



2006 



2.8 D 



2.6 



2007 



I Missouri 
Non-Metro 



□ Wisconsin 
Non-Metro 



Desired 
Trend: 



/ 



April 2008 TRACKER - Page 12d (2) 



Easily Accessible Modal Choices 



Average number of days per week rural transit service is available 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Steve Billings, Administrator of Transit 

Purpose of the Measure: 

This measure identifies the average existing public transit service in rural Missouri by indicating the availability of 
rural mobility services for employment, medical appointments and necessary shopping. 

Measurement and Data Collection: 

To calculate the statewide average number of days per week rural transit service is available, MoDOT reviews 
published transit service schedules for each rural Missouri county and averages these daily frequencies within a 
week's schedule for available county- wide transit service. Rural transit agencies operate on an annual budget and 
customarily make transit service changes with the start of a new budget year. This is an annual measure with updates 
occurring in April. The measure is benchmarked to Tennessee, which has a comparable statewide population and 
some amount of transit service in every rural county as does Missouri. 

Improvement Status: 

Rural transit service at a statewide average of two days per week is not sufficient to support full-time employment 
for its riders. For 2008, Tennessee deployed more days of rural transit service with five -day-a- week service, subject 
to available seating. Tennessee directs more state funding annually to rural public transportation ($7 million vs. $1.1 
million in Missouri). Tennessee's transit providers also use pure demand-response dispatching compared to 
designated daily routes used by OATS and other Missouri providers. However in 2005, Missouri's rural transit 
providers together delivered 3.3 million trips compared to 1.4 million rural transit trips provided in Tennessee. 

MoDOT worked with rural transit systems to produce a second rural transit marketing campaign. As part of that 
campaign, television and radio advertising began in January 2008. MoDOT also procured rural transit intelligent 
transportation system design services to increase transit service through scheduling efficiencies. Meetings to identify 
specific ITS technologies and quantities took place in early October 2007. In September 2007, the Missouri 
Highways and Transportation Commission approved a $12 million request in the fiscal year 2009 budget to increase 
rural transit service average to three days per week. 



Average Number of Days Per Week 
Rural Transit Service is Available 



7 

6 

»- 5 
a> 

n 4 

§3 

Z 2 

1 






A 50 A 5-0 A 50 


ZA ZA ZA 










2.0 




2.0 




2.1 




2.1 











2005 



2006 2007 

Fiscal Year 



2008 



1 Missouri 



A Tennessee 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 12e 



Easily Accessible Modal Choices 



Number of intercity bus stops 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Steve Billings, Administrator of Transit 

Purpose of the Measure: 

This measure tracks the number of intercity bus stops. Intercity bus stops represent access points to intercity bus 
services provided by Greyhound, Jefferson Lines , Burlington Trailways, and most recently, Megabus. More stops 
among Missouri's 1 14 counties means greater access. Fewer stops create a barrier by requiring greater traveling 
distances in order to board an intercity bus. 

Measurement and Data Collection: 

Data on the number and location of intercity bus stops is obtained annually from the national and regional intercity 
bus carriers. This is an annual measure with quarterly year-to-date updates of the most recent calendar year. The 
2006 through 2008 measures are benchmarked to Wisconsin, which has a comparable total statewide population. 

Improvement Status: 

The number of Missouri's intercity bus stops has stabilized after earlier reductions in Greyhound service. Most of 
the recent incremental growth in intercity bus service has increased the service frequency for cities already receiving 
service, rather than creating new bus stops in un-served areas. New bus stops locations were added in Kansas City 
and St. Louis in April 2007 with the start of Megabus service. Megabus also began stopping at Columbia in early 
2008. In the summer of 2007, Jefferson Lines added a stop in Warrensburg previously abandoned by Greyhound. 
During the past six months, Jefferson lost the stop in Branson due to difficulties in retaining a contract agent there. 
In early 2008, a Michigan based carrier, Indian Trails, started a route from the Upper Peninsula into eastern 
Wisconsin, but added no new stop locations for those seven Wisconsin cities already served by Greyhound. 

In the past year, Wisconsin has seen a loss of stops in four towns formerly served by Greyhound. MoDOT worked 
with Jefferson Lines to procure two buses that were delivered in December 2006 and a third bus in December 2007 
for service in Missouri. 



Number of Intercity Bus Stops 



o 
n 

E 

3 



80 
60 
40 
20 




<>75 



71 



71 



47 



39 



37 



39 



39 



I Missouri 
O Wisconsin 



2004 



2005 2006 2007 YTD 2008 

Calendar Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 12f 



Easily Accessible Modal Choices 



Number of rail passengers 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Rod Massman, Administrator of Railroads 

Purpose of the Measure: 

This measure tracks the number of people using the Amtrak train service in Missouri. This includes those taking a 
train trip in Missouri at any point within the state, which counts those riding on the state-supported passenger rail 
trains between Kansas City and St. Louis, the national trains that run through the state and the St. Louis-to-Chicago 
trains, most of which are supported by the state of Illinois. 

For comparison purposes, the state of Washington's train data is shown based on the state's similar size, population 
and the fact that Washington has both national- and state-supported trains. Washington's "Cascades" train service is 
a model for the nation because the state invests millions of dollars in both infrastructure and operations every year. 

Measurement and Data Collection: 

Amtrak provides the number of passengers per train in Missouri on a monthly basis. MoDOT's Multimodal 
Operations Division's Railroad Section then tabulates the numbers. Data is updated quarterly. 

Improvement Status: 

The first nine months of fiscal year 2008 showed a decrease of about 17 percent over the same months in the 
previous year and continues a decline that began in May 2006 on the St. Louis-to-Kansas City route. The increased 
freight rail congestion explains the decrease from an external viewpoint, and the difficulty of maintaining a reliable 
on-time performance is another huge factor. Internally, MoDOT increased publicity efforts through new roadside 
signs, news releases, a wide-ranging distribution of train schedules, a focus on college students and senior centers, 
and special mailings to school groups. These efforts, along with a variety of other new publicity efforts such as 
combining appearances at rail safety fairs with Amtrak information and ticket giveaways, and the use of MoDOT's 
new dynamic message signs along the interstate system, will continue to be implemented in efforts to increase 
passenger numbers. 

A major track work program by Union Pacific during the summer of 2006, and another that began in April 2007 and 
ended in July 2007 on the St. Louis-to-Kansas City route is the major cause of poor on-time performance. During 
the track work program, a lack of track to pass trains caused major tie-ups. In response to this continual problem, 
MoDOT commissioned a study for possible freight and passenger capacity improvements on the Union Pacific line 
between St. Louis and Kansas City. This study was completed in July 2007 and contained many options for 
infrastructure improvements along the line mostly between Jefferson City and Kansas City. The Missouri Highways 
and Transportation Commission approved the September 2007 request to ask the Missouri Legislature to fund some 
of the study's components as part of a multimodal funding package. Missouri's legislature is currently debating 
funding part or all of the recommendation. (The bill containing the track improvements is noted as HB2023.) 

The proposal contains a three-step approach to improving passenger rail service in Missouri: 1) targeted track 
infrastructure improvements to increase fluidity and decrease delays; 2) promotional efforts to increase overall 
awareness of service availability in the state; and 3) an LED-signage program at every station to inform passengers 
of current train status in order to decrease passengers' uncertainty regarding arrival and departure times. This 
proposal, along with Union Pacific's ongoing infrastructure improvements at the Gasconade and Osage Rivers' 
bridges, could have a profound impact on the reliability of the service's future. 



April 2008 TRACKER - Page 12g 



Number of Rail Passengers 

(in thousands) 



800 



600 



CD 
.Q 

£400 

3 



200 



^ 



581 598 609 608 



O 



674 



^JP 121 Rolf 



167 



91 



162 



02. 



171 



43 



,455 



o 498 



174 



433 



144 



386 



D281 



96 



2003 2004 2005 2006 2007 YTD 2008 

Fiscal Year 



] All Missouri Trains 



I I Missouri State- 
Sponsored Trains 

O All Washington 
Trains 

HIKWashington State- 
Sponsored Trains 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 12g (2) 



Easily Accessible Modal Choices 



Number of passengers and vehicles transported by ferryboat 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Sherrie Martin, Waterways Program Manager 

Purpose of the Measure: 

This measure tracks information regarding use of ferryboat services in Missouri. 

Measurement and Data Collection: 

Missouri's two ferry services submit a monthly report that includes information on the number of passengers and 
vehicles, the cost for providing the service and the reasons for any service disruption. This measure is updated on a 
quarterly basis. 

Improvement Status: 

The New Bourbon ferryboat continues fiscal year 2008 with increased traffic from the previous year. In the first 
three quarters of 2007, the service carried 7,779 vehicles compared to 12,548 in 2008 for a 62 percent increase. The 
number of passengers for the first three quarters of 2007 was 23,956 compared to 31,220 in the first three quarters of 
fiscal year 2008 for a 31 percent increase. The service operated 14 more days in the first three quarters of fiscal year 
2008 than in 2007. 

In the first three quarters of 2007 the Mississippi County ferryboat service carried 1 1,686 vehicles compared to 
1 1,305 through three quarters of 2008 for a 3 percent decrease. The number of passengers decreased 4 percent from 
24,895 in 2007 to 23,929 in 2008. The service operated 4 more days in 2008 than in three quarters of fiscal year 
2007. 

Both services lost several days of service during the quarter due to severe weather and high water. 

MoDOT worked with New Bourbon Regional Port Authority to submit an application to the Federal Highway 
Administration for the Federal Ferry Boat Discretionary Program. The project will fund a high water mooring 
structure that can also be used for boat maintenance. 

Both ferry services are in the region of the state that is within the Delta Regional Authority (DRA) boundaries. 
DRA has completed a survey to inventory transportation facilities and assess infrastructure needs. Federal funding 
of ferry improvement projects was included in MoDOT' s report submitted to DRA. MoDOT continues to work 
with DRA as they prepare their final report to Congress. 



April 2008 TRACKER - Page 12h 



70 

60 

50 
CD 

Si 40 

3 30 
Z 

20 



10 H16-6 





Number of Passengers and Vehicles 

Transported by Ferryboat 

New Bourbon Regional 

(in thousands) 



58.2 



17.8 



58.8 



16.6 



36.7 



11.8 



34.3 



7.8 



24.0 



12.5 



31.2 



2004 2005 2006 2007 Through Through 

3rd Qtr. 3rd Qtr. 

2007 2008 

Fiscal Year 



□ Vehicles 

□ Passengers 



Desired 
Trend: 

/ 



50 

40 

| 30 

3 20 

Z 
10 



Number of Passengers and Vehicles 

Transported by Ferryboat 

Mississippi County 

(in thousands) 







37.3 




39.9 




39.1 




38.8 






















24.9 






16.4 




17.7 




17.9 




18.1 










£.OM 




11.7 




11.3 



2004 



2005 



2006 



2007 



Fiscal Year 



Through Through 

3rd Qtr. 3rd Qtr. 

2007 2008 



□ Vehicles 

□ Passengers 



Desired 
Trend: 



/ 



April 2008 TRACKER - Page 12h (2) 



Easily Accessible Modal Choices 



State funding for multimodal programs 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Lisa Hueste, Senior Resource Management Analyst 

Purpose of the Measure: 

This measure provides the history of state funding appropriated by the Missouri state legislature for multimodal 
programs that include transit, rail, air and waterways. 

Measurement and Data Collection: 

State funding for multimodal programs is determined by the amount of revenue the state of Missouri collects each 
year. MoDOT has several funds, including the General Revenue Fund, dedicated to multimodal programs for 
assisting Missouri citizens. The state legislature must authorize the use of funds for spending throughout the fiscal 
year. MoDOT must request these appropriated funds each year. They are not automatically approved at the same or 
at an increased level. This is an annual measure updated each July. 

Improvement Status: 

The transit program was drastically cut in fiscal year 2003 and has not been restored. As a result, many local entities 
have seriously reduced their transit services. The rail program has seen increased funding from fiscal year 2002 
through fiscal year 2008 due to the increased cost to run twice-a-day Amtrak trains. The waterways program 
includes ferryboats and port capital improvements, which received no state funding for fiscal year 2008. Support for 
ferryboats has remained constant for several years at $150,000; this amount was increased to $160,000 in fiscal year 
2008. In fiscal years 2006 and 2007, the legislature appropriated state funds used for capital improvements in and 
around ports. The aviation program receives collections from the sale of jet fuel in Missouri. As with each fiscal 
year, MoDOT included substantial increases for the multimodal programs that provide needed services for as many 
citizens as possible. 



April 2008 TRACKER - Page 12i 



10 

8 

co 

jjj 6 

o 

Q 4 

2 




State Funding for Multimodal Programs 

(in millions) 



00 



□ Transit 


□ Rail 


□ Waterways 


□ Aviation 



2004 



2005 2006 2007 

Fiscal Year 



2008 




25 

20 
CO 

« 15 

o 

Q 10 



Total State Funding for Multimodal Programs 

(in millions) 





























23.1 






22.6 






20.8 






















16.5 





























2004 



2005 2006 2007 

Fiscal Year 



2008 




April 2008 TRACKER - Page 12i (2) 



Easily Accessible Modal Choices 



Percent of customers satisfied with transportation options 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Matt Cowell, Railroad Operations Manager 

Purpose of the Measure: 

This measure provides information about the public's perception of MoDOT's performance in providing 
transportation options. 

Measurement and Data Collection: 

This is an annual measure. Data is collected from interviews with over 3,500 randomly selected adult Missourians 
each May. This survey encompassed Missouri adults with an overall margin of error of +/- 2 percent. 

Improvement Status: 

Sixty-seven percent of MoDOT's customers are satisfied with transportation options in Missouri. While this 
measure saw an 8 percent decrease from last year's results, there was an 8 percent increase in the percent of 
customers who strongly agreed that they are satisfied with transportation options. Customers in Missouri's urban 
areas continue to strongly agree that they are satisfied with transportation options. While MoDOT continues to 
improve in the strongly agree category, issues such as rising fuel costs and capacity limits on the state highway 
system suggest that MoDOT has a responsibility to continuously explore alternative transportation options. 

MoDOT has asked Missouri's regional planning commissions and metropolitan planning organizations to help 
determine Missouri's highest transportation investment priorities. Investment scenarios are being created that will 
represent alternate mode priorities, along with highway and bridge priorities. This collaborative process will 
provide information for sharing with Missouri legislators during the 2008 legislative session and with others who are 
seeking to understand transportation needs and discussing increased investments in Missouri's transportation 
system. 



100 

80 



g 60 
o 

a> 40 

Q. 



20 




Percent of Customers Satisfied with 
Transportation Options 







7R 






1 1 




21 


R7 




15 












29 






52 










18 




56 


54 








38 


34 









□ Strongly Agree 

□ Agree 



2000 2005 2006 

Year 



2007 



Desired 
Trend: 



/ 



April 2008 TRACKER - Page 12j 



(This page is intentionally left blank for duplexing purposes) 



Customer Involvement in Transportation 
Decision-Making 



Tangible Result Driver- Dave Nichols, 
Director of Program Delivery 



MoDOT seeks out and welcomes 
any idea that increases its op- 
tions, because the department 
doesn't have all the answers. 
The department creates and 
preserves a transportation de- 
cision-making process that is 
collaborative and transparent, 
involving its customers in the 
determination of needs right 
through to the development, 
design and delivery of projects. 




13 



Customer Involvement in Transportation Decision-Making 



Number of customers who attend transportation-related meetings 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Bob Brendel, Outreach Coordinator 

Purpose of the Measure: 

This measure gauges MoDOT's public involvement success - both in terms of public meetings and hearings that are 
held to make collaborative decisions with the general public, communities, elected officials, stakeholders, and in 
terms of public informational events scheduled by MoDOT to keep its customers advised of project status and 
potential impacts that could be experienced. 

Measurement and Data Collection: 

Attendance is determined by analyzing sign-in sheets used at public meetings or by head counts conducted by 
MoDOT staff. This measure is updated quarterly. 

Improvement Status: 

After rising for four consecutive quarters to a record high of 10,098 in the fourth quarter of 2007, attendance at 
transportation-related meetings dropped off to 8,200 for the period of January-February-March 2008. Still, the first 
quarter 2008 figure represents a 49 percent increase over the same quarter a year ago. MoDOT emphasizes customer 
involvement in the decision-making process and in providing the information that drivers need to cope with the 
impacts of construction. MoDOT Community Relations managers meet quarterly to review this measure and to 
share best practices that help improve performance. 



12,000 

10,000 

,_ 8,000 

E 6,000 

Z 4,000 

2,000 





Number of Customers Who Attend 
Transportation-Related Meetings 











10,098 






8,894 


















8,184 






7,009 


















5,501 





















1st Qtr. 2ndQtr. 3rd Qtr. 4th Qtr. IstQtr. 

2007 2007 2007 2007 2008 

Calendar Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 13a 



Customer Involvement in Transportation Decision-Making 



Percent of customers who are satisfied with feedback they receive from MoDOT 
after offering comments 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Bob Brendel, Outreach Coordinator 

Purpose of the Measure: 

This measure tracks MoDOT' s responses to its customers. MoDOT routinely asks people who attend public 
meetings/hearings to submit comments that will be examined by the project team and will become part of the 
project's official record. It is important that people who avail themselves of this opportunity know that their 
comments are taken seriously. 

Measurement and Data Collection: 

MoDOT routinely coordinates a survey in cooperation with university partners for persons who attend project- 
specific meetings and hearings. The initial survey was sent to more than 4,500 persons who attended meetings in a 
five-year period. A survey process continues, with contacts made each time a project reaches the official public 
hearing milestone. This is an annual measure based upon a fiscal year, and data is analyzed twice each year. 

Improvement Status: 

Midway through fiscal year 2008, satisfaction with MoDOT' s responsiveness to customer concerns during project 
development has fallen nine percent, from 77.9 percent to 68.9 percent. The reason, though, is largely due to one 
project - the Glasgow Bridge - which is understandable since the improvement strategy involves a total closure of 
the facility for up to 12 months. The data through the first six months of fiscal year 2008 represents feedback on 13 
projects across six MoDOT districts. Of the responses received, 36.6 percent of all dissatisfied respondents were 
from that one project, which skews the data somewhat. 

Quarterly discussions and reviews of Tracker measures with MoDOT managers across the state continue to enhance 
performance in the area of public involvement and proactive communication with MoDOT customers. MoDOT's 
satisfaction rate compares favorably with that of energy utility companies whose customer satisfaction the American 
Customer Satisfaction Index, coordinated by the University of Michigan, evaluates. 



Percent of Customers Who Are Satisfied with Feedback They 
Receive from MoDOT after Offering Comments 



c 
o 
o 

i- 

o 
a. 



100 
80 
60 
40 
20 




77.9 




73.5 


A 


CD Q 




bb.f 




TT7 72.2 
19.4 




21.5 










11.5 ^C*62.3 






19.2 


— 








55.2 


54.1 


56.4 


49.7 















i 1 Very 

Satisfied 



I Satisfied 



Utility 
Companies* 



1999-2005 



2006 2007 

Fiscal Year 



YTD 2008 



Desired 
Trend: 

/ 



*As measured by the American Customer Satisfaction Index. 



April 2008 TRACKER - Page 13b 



Customer Involvement in Transportation Decision-Making 



Percent of customers who feel MoDOT includes them in transportation 
decision-making 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Sue Cox, Transportation Planning Special Projects Coordinator 

Purpose of the Measure: 

This data helps determine the effectiveness of MoDOT's project planning outreach efforts. 

Measurement and Data Collection: 

This is an annual measure, and this year's data, gathered from a statewide random telephone survey of 
approximately 3,500 Missourians, was collected in May 2007. Survey data originally collected for MoDOT's long- 
range planning initiative called Missouri Advance Planning in May 2005 provides the original baseline for 
comparison of future data. 

Improvement Status: 

MoDOT learned in the 2007 customer survey that 63 percent of the survey sample feels MoDOT considers customer 
concerns and needs when developing transportation decisions, up from 59 percent in 2006. This means satisfaction 
with MoDOT's efforts to include citizens has increased by 4 percent from 2006 to 2007. The Tennessee 
Department of Transportation also measures customers' perceptions regarding involvement in transportation 
decision-making, and a comparison is being made in the following chart between MoDOT's 2007 performance and 
Tennessee's 2006 performance, which is the most recent available data. 

To continuously improve in this area, MoDOT identifies additional opportunities to use techniques as outlined in the 
planning framework decision-making and public involvement process with local officials, planning partners, 
community leaders, elected officials and the general public. Media interviews, Web site publicity, news releases, 
newsletters, specific project surveys, public involvement surveys and community meetings continually provide new 
opportunities to interact with the public, share MoDOT's direction and discuss transportation priorities. 



100 

80 

+* 

C 

0) 60 
O 

<D 

°- 40 

20 





Percent of Customers Who Feel 

MoDOT Includes Them in 
Transportation Decision-Making 










I I strongly 

Agree 
i isnmpwhat 

Agree 

□ Tennessee 
DOT 


59 63 




51 




— T]45 


21 






11 




40 




44 




42 


















Desired 
Trend: 

/ 


2005 


2006 2007 
Calendar Year 

























April 2008 TRACKER - Page 13c 



Customer Involvement in Transportation Decision-Making 



Percent of positive feedback responses received from planning partners regarding 
involvement in transportation decision-making 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Sue Cox, Transportation Planning Special Projects Coordinator 

Purpose of the Measure: 

This measures MoDOT's efforts to include statewide planning partners (members of metropolitan planning organizations 
and regional planning commissions) in transportation-related decision-making. 

Measurement and Data Collection: 

MoDOT Transportation Planning works with university partners to administer a survey measuring planning partners' 
involvement in the transportation decision-making process. The survey answers are based on a scale that measures those 
who strongly agree, agree, disagree and strongly disagree. This measure has changed from a quarterly measure to an 
annual measure. Previously, survey data evaluating MoDOT's outreach efforts was collected from planning partners 
following each public involvement activity or outreach effort and summarized for a quarterly report. Planning partners 
indicated a survey following each public outreach activity was excessive, and it resulted in a decline of survey participation 
and feedback. Data is updated annually each July. 

Improvement Status: 

The 2006 annual survey received 80 responses from 155 distributed e-mails resulting in a 51.6 percent response rate as 
compared to the 2005 quarterly response rate of 34.7 percent. The 2006 results indicate a 91 percent satisfaction rate 
demonstrating an improvement from 84 percent satisfaction in 2005. The new annual survey focuses on feedback regarding 
the overall involvement of planning partners in the planning process rather than on individual MoDOT outreach activities. 
A comparison can be made to the Oregon Department of Transportation, which measures similar public involvement 
efforts. In 2006, which is the most recent data available, the Oregon DOT shows 65 percent of all respondents involved in 
transportation planning feel their involvement in decision-making was effective. 

To continuously improve in this area, MoDOT implements effective communication, and public involvement tools and 
techniques based on the survey respondents' written comments. MoDOT's planning framework, which is a process used 
to ensure planning partners are able to influence transportation decisions regarding how transportation funds will be spent 
in their areas, is based on achieving informed consent. Informed consent means that planning partners have an opportunity 
to be a part of the decision-making process and understand the outcomes even if solutions do not entirely reflect their 
desires. By listening to planning partners, MoDOT is learning news ways to get better involvement, fine-tune 
communication and try out ideas that support positive improvements. 



c 
o 
o 

— 

o 

Q. 



100 



80 



60 



40 



20 



Percent of Positive Feedback Responses from 

Transportation Planning Partners Regarding 

Involvement in Transportation Decision-Making 





84 




91 








33 
■ 65 






19 










65 






58 

















H Strongly Agree 
3 Agree 
Oregon DOT 



2005 



Calendar Year 



2006 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 13d 



(This page is intentionally left blank for duplexing purposes) 



Convenient, Clean and Safe Roadside 
Accommodations 

Tangible Result Driver - Don Hillis, 
Director of System Management 



Many Missouri motorists depend 
on roadside parks and rest 
areas during their travels for the 
opportunity to rest and refresh 
themselves in a safe environ- 
ment. Providing safe, clean and 
convenient accommodations 
allows motorists to travel more 
safely and comfortably. 




14 



Convenient, Clean and Safe Roadside Accommodations 



Percent of customers satisfied with rest areas' convenience, cleanliness and 
safety 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Jim Carney, State Maintenance Engineer 

Purpose of the Measure: 

This measure helps MoDOT understand customer expectations concerning the convenience, cleanliness and safety 
of its rest areas. This information will provide insight to rest area location, lighting and security as well as the 
overall cleanliness expectations. 

Measurement and Data Collection: 

MoDOT measures this attribute with both internal and external data collection. MoDOT receives information from 
a survey card offered at all rest areas. The survey cards asks a variety of questions with three of the questions 
specifically asking if the rest area is convenient, clean and safe. This provides direct input from our customers and is 
considered the external source. All comments from the cards are sent to the districts and sheltered workshop 
contractor to ensure concerns are addressed in a timely manner. 

To ensure the customer satisfaction, all rest areas are inspected using an attribute list developed and based on an 
industry-wide literature review. The attribute list includes characteristics rest-area users identified as what they 
consider convenient, clean and safe. MoDOT maintenance employees inspect all rest areas and the work of the 
sheltered workshop contractor at least two times per month using this list and are considered the internal source. 

MoDOT works with Extended Employment Sheltered Workshops to provide the cleaning at all 19 rest areas in the 
system. The sheltered workshop employees provide this service 365 days a year, many from early morning (6 a.m.) 
to late in the evening (10 p.m.). This measure is updated quarterly. 

Improvement Status: 

The rest area survey cards were made available in May 2005. The increase in the number of returned cards 
corresponds with the seasonal increase in visitors to the rest areas. A total of 8,054 cards were returned in fiscal 
year 2006 compared to 8,178 in fiscal year 2007. In the third quarter of fiscal year 2008, 1,195 cards were returned. 
This is larger than the number of returned surveys in the third quarter of fiscal year 2007. 



Third Quarter fiscal year 2007, 788 surveys received 
Fourth Quarter fiscal year 2007, 2,776 surveys received 
First Quarter fiscal year 2008, 4,653 surveys received 
Second Quarter fiscal year 2008, 1,945 surveys received 
Third Quarter fiscal year 2008, 1,195 surveys received 



Customer satisfaction for the three attributes is slightly higher in cleanliness and safety and lower in convenience 
when compared to the previous quarter but not by a significant amount. The "not clean" comments were from 
several isolated sites rather than one location. MoDOT implements actions to improve the cleanliness at rest areas 
with lower satisfaction ratings by direct contact with the contractor. Cards were returned from 49 states, Canada, 
Ireland, the United Kingdom, Switzerland, Mongolia, China and Spain. 

MoDOT is doing extremely well at meeting the customers' expectations for convenient, clean and safe facilities, 
largely in part to these inspections conducted a minimum of two times per month. The inspection scores decreased 
from 95.5 to 95.3 percent for the third quarter of fiscal year 2008, slightly higher than the same time period of fiscal 
year 2007. MoDOT takes care of maintenance concerns in a timely manner to keep the rest areas open for use. 



April 2008 TRACKER - Page 14a 



100 



80 



§3 60 

o 

i_ 

Q) 
Q- 40 



20 



Percent of Customers Satisfied with Rest Areas' 
Convenience, Cleanliness and Safety 



97.8 



97.5 



98.4 



97.8 



Convenient 



92.6 



94.4 



97.8 



96.0 



97.6 



98.3 



99.0 



98.9 



Clean 
Attribute 



Safe 



□ 3rd Qtr. 


FY 2007 


□ 4th Qtr. 


FY 2007 


■ IstQtr. 
FY 2008 
□ 2nd Qtr. 


FY 2008 


■ 3rd Qtr. 


FY 2008 



Desired 
Trend: 

/ 



Note: Rest area customer satisfaction benchmarks are limited. Florida's 2004 rest area customer survey results found: 
90 percent said the rest areas were clean, 83 percent said there were enough rest areas and 88 percent said the rest areas 
were safe. 





Percent of Customers Satisfied with Rest Areas' 






Convenience, Cleanliness and Safety 






Statewide Average Score of Rest Area Condition 






Internal Inspections 




100 

80 

1 60 
o 

<5 40 
Q. 






























94.3 




94.4 




95.2 




95.5 




95.3 




















20 



































Desired 






3rd Qtr. 2007 4th Qtr. 2007 1 st Qtr. 2008 2nd Qtr. 2008 3rd Qtr. 2008 


Trend: 




Fiscal Year 


/ 



























April 2008 TRACKER - Page 14a (2) 



Convenient, Clean and Safe Roadside Accommodations 



Percent of customers satisfied with commuter lots' convenience, cleanliness and 
safety 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Tim Chojnacki, Maintenance Liaison Engineer 

Purpose of the Measure: 

This measure will help the department understand customer expectations concerning commuter lot convenience, 
cleanliness and safety. This information will provide insight to location, lighting and security at commuter lots as 
well as their overall cleanliness. 

Measurement and Data Collection: 

MoDOT receives information in the form of survey cards distributed by MoDOT employees at 20 commuter lots. 
The survey contains a variety of questions, three of which specifically ask if the commuter lot is convenient, clean 
and safe. This is a baseline measure that provides direct input from the department's customers and is considered an 
external source. This is an annual measure updated each January. 

To further assess condition and ensure customer satisfaction with the commuter lots, all lots are inspected based on 
attributes identified in an industry-wide literature review as to what commuter lot customers consider convenient, 
clean and safe. MoDOT maintenance employees inspect all commuter lots each quarter. This measure is updated 
quarterly. 

Improvement Status: 

Commuter lot survey cards were distributed to 910 customers in December 2007 and the department received 346 
responses. Ninety-seven percent of the customers thought the lots were convenient with 71 percent using them at 
least five days per week. Eighty-seven percent cited saving fuel costs as the most important reason to use the lot. 
Seventy-nine percent of the customers were satisfied with cleanliness. MoDOT received many comments about 
litter and the need for trash cans. Eighty percent of customers were satisfied with safety at the lots with several 
customers expressing the need for additional lighting and almost nine percent reporting theft and property damage 
concerns. To address safety concerns, MoDOT is installing a managed surveillance system at two commuter lots in 
the St. Louis area. 

The quarterly inspections provide input to district maintenance supervisors on work needed at the commuter lot for 
condition of signs, parking lot surface, litter, and vegetation management. The February 2008 inspections indicated 
a drop in the statewide average condition from 84.7 in November of 2007 to 81.7 percent. The condition is slightly 
above the February 2007 score of 80 percent. 



April 2008 TRACKER - Page 14b 



Percent of Customers Satisfied with Commuter Lots' 
Convenience, Cleanliness and Safety 



100 

80 

1 60 

o 

jp 40 

20 





98.1 



97.0 



KTl 



Convenient 



78.2 



83.2 



79.5 



Clean 
Attribute 



90.3 



82.0 



80.3 



Safe 



□ 2005 

□ 2006 

□ 2007 



Desired 
Trend: 

/ 



Percent of Customers Satisfied with Commuter Lots' 

Convenience, Cleanliness and Safety 

Statewide Average Score of Commuter Lot Condition 

Internal Inspections 





80 

60 

40 

20 
n 










80.1 




81.8 




84.3 




84.7 




81.7 




O 

o 
a. 





























Feb. 2007 May 2007 Aug. 2007 Nov. 2007 Feb. 2008 

Inspection Date 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 14b (2) 



Convenient, Clean and Safe Roadside Accommodations 



Number of users of commuter parking lots 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Tim Chojnacki, Maintenance Liaison Engineer 

Purpose of the Measure: 

This measure tracks the number of commuter parking lot users. It will help the department determine whether its 
commuter parking lots are adequate at current locations and whether lots are fulfilling the needs of the traveling 
public. 

Measurement and Data Collection: 

District maintenance personnel count the number of vehicles parked in each commuter lot in conjunction with the 
quarterly condition inspections. Data is collected from every district to create a statewide report. This measure is 
updated quarterly. 

Improvement Status: 

There was a slight decrease in the number of vehicles parked in the commuter lots from the previous quarter. A total 
of 2,438 vehicles were parked at the lots this quarter compared to 2,519 vehicles parked last quarter. This represents 
a decline of 3.2 percent. Despite rising fuel costs, fewer people are taking advantage of these lots. MoDOT will 
continue to encourage motorists to use these lots through news releases and the commuter parking lot brochure. 



Number of Users of Commuter Parking Lots 



7,000 

6,000 

,_ 5,000 r 

CD 

■Q 4,000 

= 3,000 

2,000 

1,000 





I 


6,205 




6,166 




6,196 




6,288 




6,288 










































2,676 


2,657 




2,593 




2,519 




2,438 



3rd Qtr. 4th Qtr. 
2007 2007 



1 st Qtr. 
2008 

Fiscal Year 



2nd Qtr. 3rd Qtr. 
2008 2008 



□ Number of 
Available 
Spaces 

□ Number of 
Parked 
Vehicles 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 14c 



Convenient, Clean and Safe Roadside Accommodations 



Number of users of rest areas 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Stacy Armstrong, Roadside Management Supervisor 

Purpose of the Measure: 

This measure tracks the number of vehicles visiting rest areas. This information helps MoDOT better understand 
the peak days and times visitors use rest areas, impacting staffing decisions. MoDOT estimates the rest areas have 
over 24 million visitors each year. 

Measurement and Data Collection: 

Rest areas at Bloomsdale Interstate - 55, Concordia Interstate - 70, Wright City Interstate - 70, Dearborn Interstate - 
29, Boonville Interstate - 70 and St. Clair - Interstate 44 have permanent counters providing data daily. Pavement 
sensors send data from a solar-powered wireless transfer station. All permanent counter locations have two counters 
for a total of twelve counts. Five additional sites will have permanent counters installed in 2008. All data is from 
permanent counters. The counts are for the average seven-day period between October 1 and December 31. This 
data is updated quarterly. 

Improvement Status: 

The Eagleville Welcome Center is open and operational. The permanent counters installed at Rockport - Interstate 
29, Lathrop - Interstate 35, Eagleville - Interstate 35 and Joplin - Interstate 44 last quarter are experiencing data 
transfer problems and units for troubleshooting have been sent back to the manufacturer. Permanent counters will 
be installed at Steele - Interstate 55 in 2008. 

The counting period includes the entire quarter for the six sites. The number of users in the first graph is the weekly 
average for each of the six sites. The weekly totals are slightly higher than normal with the Easter holiday occurring 
during this quarter. The weekly average is determined by adding the grand totals for each of the six sites for the 
quarter, dividing by the number of days in the quarter (91 for this quarter) and multiplying by seven for the weekly 
total. 

The second graph provides the total number of visitors for the six sites for each individual day of the week of the 
quarter. Fridays still remain the busiest day at the rest areas. 



April 2008 TRACKER - Page 14d 



18,000 



Number of Users of Rest Areas 
Seven-day Average 




□ 3rdQtr. 
FY 2007 

□ 4th Qtr. 
FY 2007 

■ 1st Qtr. 
FY 2008 

□ 2nd Qtr. 
FY 2008 

■ 3rd Qtr. 
FY 2008 






/ 

# 



^ 



•^ 



O 



<$ 



& 



-\® 






^ 
& 



# 



V 



& 



<r 



^ 



\0 



<*? 



j> 



# 



^ 



Location 



,\- 



<b v 



c# 



Desired 
Trend: 

N/A 



Number of Users of Rest Areas 4 

By Day of Week 

Third Quarter Fiscal Year 2008 



140,000 

120,000 

100,000 

Ja 80,000 

3 60,000 

z 

40,000 

20,000 

























115,472 








101,343 




103,885 




109,206 


109,883 




105,679 




98,779 





^° 



4> 



x^ 



> 



d* 






& 



jf 



<? 



# 



^ 






Day 



.«* 



^ 



Desired 
Trend: 

N/A 



*Concordia, Wright City, Dearborn, Bloomsdale, Boonville and St. Clair 



April 2008 TRACKER - Page 14d (2) 



Convenient, Clean and Safe Roadside Accommodations 



Number of truck customers that utilize rest areas 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Tim Jackson, Maintenance Liaison Engineer 

Purpose of the Measure: 

This measure tracks the number of trucks at rest areas, welcome centers and truck parking facilities. The number of 
trucks using the rest areas and the nearby ramps could be used to help determine how many spaces are needed to 
provide convenient parking facilities at each rest area. 

Measurement and Data Collection: 

On a monthly basis, district maintenance personnel count the number of trucks parked at welcome centers, rest 
areas, on nearby ramps within 15 miles of the welcome centers/rest areas and at abandoned weigh stations that have 
been converted to truck parking facilities. The count is done between 4 and 6 a.m., which is typically the busiest 
time. Data is collected from every rest area and truck parking facility to create a statewide report and updated 
quarterly. 

Improvement Status: 

The first quarter of calendar year 2008 showed a decrease of 12 in the average number of trucks using the rest areas 
and other designated truck parking facilities from the previous quarter. The average number of trucks parked in 
these locations increased 82 from the first quarter of 2007, while the average number of truck parking spaces 
increased by 72 during the same time period. The Eagleville Welcome Center opened in February. This welcome 
center replaced the old rest area at Coffey and the number of truck parking spaces increased by 42 at this location. 
Constructing welcome centers with additional truck parking spaces and converting abandoned weigh stations into 
truck parking facilities continues to be a way to add parking spaces across the state to accommodate the need for 
additional truck parking. 



Number of Truck Customers That Utilize Rest Areas 



1,250 

1,000 

i_ 
<a 

■| 750 

3 

Z 500 

250 





























300 




305 




281 










246 






271 










841 

l — i 


849 


838 

□ 


719 










□ 




—■■»■■ 


I I 
647 




l_l 
647 


677 




686 























1 st Qtr. 
2007 



2nd Qtr. 
2007 



3rd Qtr. 
2007 



4th Qtr. 
2007 



1st Qtr. 
2008 



Calendar Year 



l Average Number of 
Trucks on Ramps 

I Average Number of 
Trucks in Rest 
Areas and Lots 
Total Available 
Truck Parking 
Spaces 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page 14e 



(This page is intentionally left blank for duplexing purposes) 



Best Value For Every Dollar Spent 

Tangible Result Driver - Roberta Broeker, 
Chief Financial Officer 



Providing the best value for every 
dollar spent means MoDOT is 
running its business as efficiently 
and effectively as possible. A 
tightly managed budget means 
more roads and bridges can be 
fixed. That keeps Missouri moving. 
This is one of MoDOT's values 
because every employee is a 
taxpayer too! 




15 



Best Value for Every Dollar Spent 



Number of MoDOT employees (converted to full-time equivalency) 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Micki Knudsen, Human Resources Director 

Purpose of the Measure: 

This measure tracks the growth in the number of employees within the department. This measure converts salary 
dollars paid to temporary and salaried employees, as well as the amount paid for overtime worked, to full-time 
equivalency. In order to convert these numbers to FTEs, the total number of hours worked is divided by 2080. 
Overtime includes both salaried and wage employees. 

Measurement and Data Collection: 

The data is collected and reported each quarter of the fiscal year. The data is a high-level view of overall staffing at 
MoDOT in relation to authorized positions that could be filled. 

Improvement Status: 

The chart for this measure has changed beginning fiscal year 2008. MoDOT managers now have increased 
flexibility in how they spend personal services dollars and are no longer forced to keep salaried employees within an 
authorized headcount. Therefore, the chart will now compare actual expenditures to budgeted FTEs. Comparing the 
first three quarters of fiscal year 2008 to the first three quarters of fiscal year 2007, the department has used 
approximately 19 fewer FTEs for salaried employees, 17 fewer FTEs for overtime, and 187 fewer FTEs for 
temporary employees. As of March 31, 2008, the actual number of salaried employees was 6,330 and 48 seasonal 
employees. An additional 650 emergency workers were available for snow removal. 



Number of MoDOT Employees 
(converted to full-time equivalencies) 



7,500 

7,000 

6,500 
:_ 
j§ 6,000 

E 

3 5,500 

Z 

5,000 
4,500 
4,000 



A 7,201 
A 7 noi i Jz?r i 


r-AV 45 


A 7,215 


a 6,995 




247 




561 




205 
543 




255 




LA 




453 


391 


202 












1^1 


6,221 


6,284 


6,288 


6,302 


6,289 



































c 



I Overtime 



I Temporary 
Employees 

I Salaried 
Employees 
A Budgeted FTE 



2004 



2005 



2006 

Fiscal Year 



2007 



2008* 



Desired 
Trend: 

N/A 



* For fiscal year 2008, the "Salaried Employees" data has had the FTE used to date for salaried employees 
converted to an annual number (by multiplying by four) for ease in comparison to previous years. This could 
not be reasonably accomplished for wage employees or for overtime. 



April 2008 TRACKER - Page 15a 



Best Value for Every Dollar Spent 



Percent of work capacity based on average hours worked 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Micki Knudsen, Human Resources Director 

Purpose of the Measure: 

The purpose of this measure is to track how many hours the average employee works on an annual basis. It can assist 
management in determining staffing and productivity levels. 

Measurement and Data Collection: 

MoDOT measures organizational work capacity based on average regular hours worked and average overtime hours 
worked by employees. The chart also displays the percentage of regular hours available that are worked. 

The average regular hours worked does not include seasonal or wage employees. The average overtime hours worked 
does not include exempt, seasonal, or wage employees. Benchmark data is from Saratoga Institute report, "Key 
Trends in Human Capital - Global Perspective," indicating average hours worked per person in the United States. 

Improvement Status: 

Although work capacity has increased to 89.5 percent for the first quarter of calendar year 2008, comparison to the 
same time frame one year ago illustrates this is typical for the first quarter of the year. To date, the department has 
maintained the increased work capacity achieved in calendar year 2007. The department is now focusing on the 
reduction of overtime. Districts have shared best practices in managing work schedules to reduce overtime. 
However, the majority of overtime worked during the first quarter of the calendar year is due to snow fight 
operations. The reduction in overtime between the first quarter of 2008 compared to 2007 could be attributed to a 
milder winter. 



2,100 

1,800 

1,500 

(/> 

3 1,200 
O 



Percent of Work Capacity 

(2,080 hours total) 



900 
600 
300 \- 





1,79€ 



87% 
_6Q_ 



1,805 



86% 
JZ8_ 



1,812 



87% 87.6% 
_70_ 



1,822 



105 



1,819 



I lAvpragp 

Overtime 

Hours Worked 

I lAvpragp 

Regular Hours 

Worked 

Saratoga 

Institute 



90.0% 89.5% 
T38Z ^8^ 



466 



466 



Desired 
Trend: 

N/A 



2004 2005 2006 2007 YTD YTD 

2007 2008 

Calendar Year* 



* Percentage does not include overtime hours. 



April 2008 TRACKER - Page 15b 



Best Value for Every Dollar Spent 



Rate of employee turnover 



Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Micki Knudsen, Human Resources Director 

Purpose of the Measure: 

This measure tracks the percentage of employees who leave MoDOT annually and compares the department's 
turnover rate to benchmarked data. Voluntary turnover includes most resignations and retirements. Involuntary 
turnover includes dismissals. Beginning with calendar year 2007, it also includes retirements and voluntary 
resignations of employees who were rated as needs improvement or had a disciplinary history. Turnover rates 
include voluntary separations, involuntary separations, and deceased employees. 

Measurement and Data Collection: 

The data is collected statewide to assess employee overall turnover. Comparison data is collected from various 
sources annually. For benchmarked data, Saratoga Institute surveyed 288 organizations representing a wide variety 
of industries. In addition, the Watson Wyatt study determined the optimum turnover rate by analyzing turnover rate 
compared to organizational financial performance. 

Improvement Status: 

During the first quarter of calendar year 2008, there were 144 separations from the department. This compares to 
121 in 2007 and 105 in 2006. There were 18 involuntary separations during this quarter compared to 19 during the 
previous quarter and 12 during the same period in 2007. Fourteen employees, who were in civil engineering 
positions, left the department between January 1 and March 31, 2008. This reflects a 100 percent increase over the 
same time period in 2007 when only seven employees in civil engineering positions separated from the department. 
A targeted job study for information technology (IT) positions, including within grade salary increases, was 
implemented February 1, 2008, to increase the department's competitiveness with the local market. Although five 
employees in IT positions left during the quarter, only two have left since implementation of this job study. 



20 

15 

0) 

DC 

5 





Rate of Employee Turnover 



15 


15 


15 


15 






8 8 


9.3 










A 

I Icn 


L 


\ 












6.3 




6.4 


L 

4.7 


0.7 

i 


5.9t 


J 4.3 

1.0 

I 


1.0 

I 


1.8 




0.4 


II 1.7 10.2 


1.9 



H MoDOT (Voluntary) 
J MoDOT (Involuntary) 



2004 



2005 



2006 2007 

Calendar Year 



YTD 
2007 



YTD 
2008 



A Saratoga (Voluntary) 
□ Saratoga (Involuntary) 
^"Watson Wyatt 










Desired 
Trend: 

N/A 





April 2008 TRACKER - Page 15c 



Best Value for Every Dollar Spent 



Level of job satisfaction 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Micki Knudsen, Human Resources Director 

Purpose of the Measure: 

This measure tracks the level of employee satisfaction throughout the department at specific points in time. The first 
chart indicates the level of department employees' job satisfaction and changes in their satisfaction over time. The 
second chart shows the percentage of MoDOT employees who are satisfied compared to the organization that scored 
the best in employee satisfaction using the same survey instrument. 

Measurement and Data Collection: 

Employee satisfaction is measured using 18 items from a biennial employee survey. Best practice data for an 
anonymous company was provided by the vendor contracted to conduct the employee survey in 2003 and 2005. 

Improvement Status: 

The final report of the results of MoDOT' s employee satisfaction survey was released in November. This year's 
report includes an action plan for addressing employee concerns. The employees' written comments were shared 
with the district engineer at each location in order to develop action items to address employee concerns specific to 
each location. Last year's report included 41 strategies to improve employee satisfaction. The district management 
teams and executive management at Central Office developed these strategies. To date, over 60 percent of these 
strategies are fully implemented and the remaining strategies are either implemented in part or in the process of 
implementation. The 2008 Employee Satisfaction Survey includes some changes designed to provide MoDOT with 
more information related to MoDOT' s value statements. Fourteen items have been added or revised to gauge 
employee opinions about how supervisors, and/or MoDOT overall, live the value statements. The survey is being 
distributed the week of May 5, 2008. 



i- 

o 
o 
(/) 

o 
o> 

o 

> 

< 



Level of Job Satisfaction 
(Average Rating) 



4 
























3.39 






3 

2 

1 




3.18 




3.21 























Desired 
Trend: 

/ 




2003 




2005 

Year 




2007 





April 2008 TRACKER - Page 15d 



100 



80 



*- 60 
c 
a 
o 

o- 40 



20 



Percent of Satisfied Employees 



2003 



2005 

Calendar Year 



2007 







72 72 72 














59 


8 




ot 






10 






7 




59 






54 


52 



















c 



HVery Satisfied 



l iSnmpwhat 

Satisfied 
^^~*Best Practice 



Desired 
Trend: 



* Best practice data for an anonymous company was provided by the vendor contracted to conduct the employee 
survey in 2003 and 2005. 



April 2008 TRACKER - Page 15d (2) 



Best Value for Every Dollar Spent 



Number of lost workdays per year 

Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Jeff Padgett, Risk and Benefits Management Director 

Purpose of the Measure: 

This measure tracks the actual number of days that employees cannot work due to work-related injuries sustained 
during the reporting period. Note that the results do not include lost workdays for injuries that occurred during 
previous reporting periods. (Example: an employee that is injured on Dec. 31, 2007 and is off during January of 
2008 will not show up as lost time in 2008 because the incident occurred during the previous reporting period.) 

Measurement and Data Collection: 

The data is collected from Riskmaster, the risk management software, and reported quarterly. 

Improvement Status: 

The number of lost workdays for the first quarter of 2008 is 49 percent lower than last year's total, declining from 
61 in 2007 to 31 lost workdays in 2008. Though not illustrated in the chart, the number of lost-time incidents was 
the same for this period for both years. MoDOT continues to develop and implement new safety-related initiatives 
to further reduce lost workdays including the Performance Plus Injury Reduction Incentive, a work simulation 
physical exam and a fitness for duty program. Risk Management personnel now direct all medical care for work- 
related injuries. MoDOT continues to identify and provide light-duty assignments for injured workers with 
restrictions in an effort to get them back to work quickly. 



Number of Lost Workdays Per Year 



3,500 
3,000 

2,500 

■_ 

.§ 2,000 

E 

3 1,500 

z 

1,000 

500 













3,027 






2,772 
















937 










504 


61 

' ' 


31 



2004 



2005 



2006 



2007 



1 st Qtr. 
2007 



1 st Qtr. 
2008 



Calendar Year 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 15e 



Best Value for Every Dollar Spent 



Rate and total of OSHA recordable incidents 

Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Jeff Padgett, Risk and Benefits Management Director 

Purpose of the Measure: 

This measure tracks the number of recordable injuries, as defined by OSHA, in total and as a rate of injuries per 100 
workers. The calculation for incidence rate is the number of recordables times 200,000 divided by the number of 
hours worked. The 200,000 used in the calculation is the base for 100 full-time workers (working 40 hours per 
week, 50 weeks per year). OSHA defines a recordable incident as a work-related injury or illness that results in 
death, days away from work, restricted work or transfer to another job, medical treatment beyond first aid, or loss of 
consciousness. MoDOT defines medical treatment beyond first aid as work-related injuries requiring two or more 
doctor visits. 

Measurement and Data Collection: 

MoDOT reports on the measure quarterly, one quarter in arrears, and collects the injury data from Riskmaster, a 
claims administration software. The number of hours worked is taken from MoDOT' s payroll data. 

Improvement Status: 

Both the number of OSHA recordables and the incidence rate for MoDOT have declined over the reporting periods 
noted. The incident rate declined by 15 percent for 2007 over 2006, dropping from 5. 18 to 4.42. The number of 
recordables declined by 17 percent over the same period, demonstrating a reduction from 379 to 314 OSHA 
recordables. The department has reduced its injury rate by successfully implementing numerous safety-related 
initiatives. 



9 
8 

7 

6 

0> 5 
CO 
DC 4 

3 

2 

1 




Rate of OSHA Recordable Incidents 























8.44 












7.60 

A 








4j- fi^ 
6.20 

r~ i 




^ ~~ 6 - 30 

5.40 








A 5.90 






^^5.J8 __ 
4.39 




— — A4.73 






4.42 










U 3.07 




3.24 




^ 3.08 




'-'3.O3 















2004 



I I MnnOT 

— ^Texas DOT 

^^~ New Mexico 
DOT 
A Private Industry 
Construction 



2005 2006 

Calendar Year 



2007 



Desired 
Trend: 

\ 



(Information from Private Industry Construction was not yet available for 2007.) 



April 2008 TRACKER - Page 15f 



600 

500 

400 
■_ 
o 
n 

E 300 

3 

z 

200 
100 



Total of OSHA Recordable Incidents 























543 






502 














379 










314 























2004 



2005 2006 

Calendar Year 



2007 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 15f (2) 



Best Value for Every Dollar Spent 



Number of claims and total claims expense for general liability 

Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Jeff Padgett, Risk and Benefits Management Director 

Purpose of the Measure: 

General liability claims arise from allegations of injuries/damages caused by the dangerous condition of MoDOT 
property and the injury/damage directly resulted from the dangerous condition. In addition, an employee must be 
negligent and create the dangerous condition or MoDOT must have actual or constructive notice of the dangerous 
condition in sufficient time prior to the injury/damage to have taken measures to protect the public against the 
dangerous condition. This measure tracks the number of general liability claims filed and claims expense incurred 
during the reporting period. The claims expense includes cash paid and adjustments to claim reserves. 

Measurement and Data Collection: 

Risk and Benefits Management reports on the measure quarterly and collects the claims data from Riskmaster, the 
Risk Management claims administration software. The Controller's Division provides the claims expense in the 
self-insurance plan financial statements. 

Improvement Status: 

The number of claims for general liability has declined over the reporting periods noted. The number of claims has 
declined by 51 percent through 2008 over the same time period in 2007, dropping from 348 to 170. 

The actual claims expenses for the current period have increased significantly due to several adverse arbitration 
awards. The substantial increase in claims expense for 2005 is due to MoDOT receiving approximately 70 
additional lawsuits immediately prior to the effective date of tort reform legislation. The expense represents the best 
estimate of the future liability attached to each claim and is adjusted over the life of the claims. 



Number of Claims for General Liability 



1500 
1200 



_g 900 

E 

= 600 



300 




1,332 



1,099 



1,261 



1,004 



348 



170 



2004 2005 2006 2007 

Calendar Year 



1 st Qtr. 
2007 



1 st Qtr. 
2008 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 15g 



25 



20 



Total Claims Expense for General Liability 

(in millions) 



S2 15 

Q 10 













19.4 


















5.9 




















4.1 






3.4 




I 1.4 II 1.4 I 



2004 



2005 



2006 



2007 



1 st Qtr. 
2007 



1st Qtr. 
2008 



Calendar Year 



Desired 
Trend: 

\ 



April 2008 TRACKER - Page 15g (2) 



Best Value for Every Dollar Spent 



Cost of utilities for facilities 

Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Doug Record, General Services Manager - Facilities 

Purpose of the Measure: 

This measure tracks the cost of utilities for department facilities, excluding roadways. It focuses on how these costs 
are affected by energy efficient improvements in buildings and operations. 

Measurement and Data Collection: 

The data is collected based on utility expenditures recorded in the statewide financial accounting system. The 
following expenditures are included in the analysis: Electricity, excluding roadways, lighting & signals, Steam, 
Water, Sewer, Natural Gas, Propane, Fuel Oil, Other Fuel & Utilities. This is a quarterly measure with the per 
square foot chart being updated annually. This is a new measure that replaces Unit Cost per Square Foot of 
Buildings. 

Improvement Status: 

In 2007 the cost per square foot was $0.9673, a 0.3 percent increase over 2006. And in 2007 the total utility cost 
was $5,534,419, a 0.5 percent increase over 2006. According to a DNR report, electricity rates increased an average 
of 2 percent but natural gas prices decreased an average of 1 1 percent from 2006 to 2007. The utility cost per square 
foot in 2006 was $0.9643 compared to $0.90 in 2005, with a total utility cost of $5,505,743 and $5,212,963 for 2006 
and 2005 respectively. The increase in utility cost per square foot between 2005 and 2006 is 6.55 percent and the 
increase in total utility cost is 5.32 percent. According to a DNR report, electricity increased an average of 2 percent 
and natural gas prices increased an average of 21 percent from 2005 to 2006. Currently a team is evaluating 
recommendations to reduce MoDOT's utility consumption and costs. The team is analyzing cost effective 
improvements to facilities as well as operational improvements. 



2.00 
«2 1-50 
= 1.00 
Q 0.50 

0.00 


Cost of Utilities for Facilities 
Utility Cost per Square Foot of Buildings 
























0.90 




0.96 




0.97 












Desired 
Trend: 


2005 2006 2007 

Fiscal Year 



Cost of Utilities for Facilities 



10,000,000 
w 8,000,000 
jjj 6,000,000 
O 4,000,000 
Q 2,000,000 








Total Utility Cosl 














5,212,963 




5,505,743 




5,534,419 












4,384,117 




4,658,517 



2005 



2006 



2007 YTD 2007 YTD 2008 

Fiscal Year 



Desired 
Trend: 



April 2008 TRACKER - Page 15h 



Best Value for Every Dollar Spent 



Fleet status 

Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Jeannie Wilson, Central Office General Services Manager 

Purpose of the Measure: 

This measure tracks the number of units in the MoDOT fleet as well as their condition. The chart provides an 
overall fleet condition status based on actual fleet age and meter compared to maximum life-cycle thresholds. 

Measurement and Data Collection: 

Age and meter thresholds were established based on maximum life usefulness. Units are identified as either 
exceeding or not exceeding their primary life cycle for either age or meter. 

Reports are generated from the Fleet Management System to obtain information regarding equipment age and usage. 

Improvement Status: 

The overall fleet size has decreased from 6,183 units to 6,157 units in the third quarter of fiscal year 2008. 

MoDOT' s goal is to increase the percentage of fleet under the replacement threshold. According to the established 
thresholds, 79 percent of the MoDOT fleet is under the recommended replacement threshold. The threshold 
suggests that 21 percent of the fleet currently meets or exceeds the threshold. 



7,000 
6,000 
5,000 



® 4,000 

E 

= 3,000 



2,000 

1,000 





Fleet Status 
(in units) 



2005 



2006 



2007 



1 st Qtr. 
2008 



Fiscal Year 





6,359 




6,351 




6,308 




6,237 




6,183 




6,157 










25% 




24% 




25% 




22% 




21% 




75% 


76% 


75% 


78% 


79% 



□ Exceeds Threshold 

□ Under Threshold 



2nd Qtr. 3rd Qtr. 
2008 2008 



Desired 
Trend: 

N/A 



April 2008 TRACKER - Page 15i 



Best Value for Every Dollar Spent 



Percent of vendor invoices paid on time 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Debbie Rickard, Controller 

Purpose of the Measure: 

This measure tracks the department's timeliness in processing vendor payments. 

Measurement and Data Collection: 

The check date determines if invoice payment is timely. Timely is defined as a check issued less than 3 1 days from 
the date of the invoice. 

Improvement Status: 

Vendors age their receivables based on the date of invoice. This measure indicates there has been consistent 
improvement, but there are still opportunities to ensure vendors consider the department a good customer. The steps 
to further improve are: (1) identify specific vendors experiencing delayed payment and work with those vendors to 
obtain timely, accurate invoices, (2) determine if delayed payments are common to a particular division within the 
Central Office or a district, (3) identify processes contributing to the delayed payment, and (4) identify innovative 
solutions to receive invoices from the customer. 

Analysis tools have been developed to assist in identifying areas where improvements can be made. 



100 
80 



g 60 
o 

a> 40 

Q_ 



20 



Percent Of Vendor Invoices Paid On Time 



88.6 



91.5 



91.5 



91.5 



92.4 



1st Qtr. 2007 2nd Qtr. 2007 3rd Qtr. 2007 4th Qtr. 2007 1st Qtr. 2008 

Calendar Year 



Desired 
Trend: 



/ 



April 2008 TRACKER - Page 15j 



Best Value for Every Dollar Spent 



Distribution of expenditures 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Debbie Rickard, Controller 

Purpose of the Measure: 

The purpose of the measure is to demonstrate a responsible use of taxpayers' money, with the emphasis of spending 
on the construction and maintenance of our transportation system. 

Measurement and Data Collection: 

The data collection is based on cash expenditures by appropriation on a quarterly basis. Construction and 
maintenance expenditures are defined as expenditures from the construction and maintenance appropriations. Other 
expenditures include: administration, multimodal, fleet, facilities, information systems, and other services (FFIS & 
Other), Motor Carrier and Highway Safety appropriations. 

Improvement Status: 

Mo DOT's emphasis is on expenditures for routine maintenance of the system (maintenance appropriation) and 
rehabilitation and construction of the system (construction appropriation). Total expenditures are $146.4 million 
less for the nine months ended March 31, 2008 than for the nine months ended March 31, 2007. Construction 
expenditures have decreased for the same period, percentage and dollars, as a result of reduced bond proceeds and a 
reduced construction program. Administration, FFIS, and Motor Carriers remain relatively constant as a percent of 
total expenditures, consistent with the desired trend. Highway Safety and Multimodal fluctuate depending on 
availability of federal grants. 





80 


*-l 




c 
o 


60 


o 




3_ 




o 


40 


Q. 






20 








Distribution of Expenditures 
Construction and Maintenance 





88.2 




86.9 




88.1 




88.0 




88.7 




88.1 






69.6 




64.0 




68.5 




69.5 




71.1 




67.9 




18.6 


22.9 




19.6 




18.5 


17.6 




20.2 





2004 



2005 



2006 



2007 



Through 

3rd Qtr. 

2007 



Fiscal Year 



□ Construction 

□ Maintenance 



Through 

3rd Qtr. 

2008 



Desired 
Trend: 



Thousands of Dollars 



2004 



2005 



2006 



2007 



YTD 2007 



YTD 2008 



Construction 



$1,247,541 



$ 1,085,840 



$1,373,699 



$ 1,539,217 



$ 1,192,911 



$ 1,038,803 



Maintenance 



$ 333,361 



$ 386,399 



$ 391,817 



$ 408,904 



$ 295,420 



$ 308,707 



April 2008 TRACKER - Page 15k 













Distribution of Expenditures 
Other 












Percent 

o en o oi 




■ Administration 

□ FFIS & Other 

□ Multimodal 

□ Highway Safety 

□ Motor Carrier 


13.1 

1 1 .8 mvm 


11.9 




12.0 




11.3 


11.9 






hFb 




5.9 




6.3 




5.0 




4.9 




4.1 




4.7 




3.1 


3.1 




3.2 




3.5 




3.8 






2.6 








0.8 


1.0 


1.4 


1.6 


1.4 


u.y 




Desired 
Trend: 

► 




0.3 o.3 0.3 0.3 0.3 0.3 

2004 2005 2006 2007 Through 3rd Through 3rd 

Qtr. 2007 Qtr. 2008 

Fiscal Year 












Thousands of Dollars 




2004 


2005 


2006 


2007 


YTD 2007 


YTD 2008 


Administration 


$ 40,486 


$ 41,288 


$ 43,076 


$ 45,086 


$ 33,292 


$ 34,814 


Multimodal 


$ 46,741 


$ 52,681 


$ 61,431 


$ 71,839 


$ 57,655 


$ 57,722 


FFIS & Other 


$ 105,130 


$ 106,822 


$ 99,418 


$ 108,023 


$ 69,260 


$ 72,154 


Motor Carrier 


$ 5,035 


$ 5,811 


$ 6,741 


$ 6,899 


$ 4,962 


$ 5,121 


Highway Safety 


$ 14,673 


$ 17,702 


$ 27,657 


$ 35,730 


$ 23,771 


$ 13,581 



April 2008 TRACKER - Page 15k (2) 



Best Value for Every Dollar Spent 



Percent variance of state revenue projections 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Ben Reeser, Finance Manager 

Purpose of the Measure: 

The measure shows the precision of state revenue projections. Projections are used to adjust the budget that funds 
MoDOT's operations and capital program. 

Measurement and Data Collection: 

State revenue includes three major components of taxes and fees paid by highway users: motor fuel taxes, motor 
vehicle and driver licensing fees, and motor vehicle sales and use taxes. This measure does not include interest 
earnings and miscellaneous revenue, which are also considered state revenues. The measure provides the 
cumulative, year-to-date percent variance of actual state revenue versus projected state revenue. Fiscal year 2008 
projections are based on the current financial forecast. The forecast is updated at the beginning of each fiscal year. 
This measure is updated quarterly. 

Improvement Status: 

The actual state revenue was greater than projected through the third quarter of fiscal year 2008. The projected 
revenue was $786.2 million. However, the actual receipts were $791.5 million, a difference of $5.3 million and a 
positive variance of 0.67 percent. The desired trend is for the actual revenue to match projections with no variance. 
MoDOT staff adjusts future operating and capital budgets to account for these variances. 



Percent Variance of State Revenue Projections 



c 

CD 

o o 

CD 
0. 



-4 
-6 















3.62 




0.67 




-2.72 




-0.47 















2005 



2006 2007 

Fiscal Year 



YTD 2008 



Desired 
Trend: 

0% 



April 2008 TRACKER - Page 151 



Best Value for Every Dollar Spent 



MoDOT national ranking in revenue per mile 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Ben Reeser, Finance Manager 

Purpose of the Measure: 

This measure shows Missouri's national ranking in the amount of revenue per mile that is available to spend on the state 
highway system. 

Measurement and Data Collection: 

Revenue is the total receipts less bonds as reported in the Federal Highway Administration's 2006 annual highway 
statistics report entitled "Revenues Used By States For State -Administered Highways." The mileage is the state highway 
agency miles as reported in the Federal Highway Administration's 2006 annual highway statistics report entitled "State 
Highway Agency-Owned Public Roads." Resource Management collects this information from the Federal Highway 
Administration. This measure is updated annually. 

Improvement Status: 

Missouri's revenue per mile of $49,977 currently ranks 44 th in the nation. Missouri has a very large state highway 
system, consisting of 33,681 miles, which is the seventh largest system in the nation. New Jersey's revenue per mile of 
$1,010,172 ranks first. However, its state highway system contains only 2,326 miles. MoDOT staff continues to 
communicate the need for additional transportation funding to the public. Missouri's transportation needs greatly exceed 
current available funding. 



1,050,000 
900,000 
750,000 
2600,000 
450,000 
300,000 
150,000 



MoDOT National Ranking in Revenue Per Mile 

2006 



^pt 



to 



nnnnnnnnnnnn 



State 



April 2008 TRACKER - Page 15m 



Attractive Roadsides 

Tangible Result Driver - Don Hillis, 
Director of System Management 



An enjoyable transportation 
experience includes more than 
a smooth surface - motorists 
expect to see roadsides free of 
litter and debris, well-managed 
and maintained grass and other 
vegetation and other attractive 
enhancements. Mo DOT works to 
meet and exceed expectations 
for roadsides. Beautiful roadsides 
are visible proof that MoDOT 
takes pride in everything it does. 




16 



Attractive Roadsides 



Percent of roadsides that meet customers' expectations 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Jim Carney, State Maintenance Engineer 

Purpose of the Measure: 

This measure tracks the percent of MoDOT's roadway system that meets customers' expectations for attractiveness. 

Measurement and Data Collection: 

A list of roadside quality indicators was developed and approved based on an industry-wide literature review. The 
activities selected for this measure were used to develop a quality assurance checklist for roadside attractiveness. Data 
collection for this measure is based on a yearly inspection of a number of randomly selected sample sites located 
throughout the state. The random sites are inspected yearly for each activity. 

This is an annual measure updated each January. 

Improvement Status: 

Over the past five reporting years, the five roadside activities referenced below have shown varying trend lines. 
MoDOT shifts resources to improve in all categories. Over the last year, litter debris, brush/trees, and weed control 
improved. MoDOT staff will continue to shift more resources to improve its efforts in litter/debris pickup and weed 
control. 



Percent of Roadsides That Meet Customers' 
Expectations 



~H 




Mowing Litter/Debris Brush/Trees Slope Erosion Weed Control 

Roadside Attributes 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 16a 



Attractive Roadsides 



Number of miles in Adopt- A- Highway program 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Stacy Armstrong, Roadside Management Supervisor 

Purpose of the Measure: 

This measure tracks public involvement in taking care of Missouri's roadsides through the Adopt- A-Highway 
program. Missouri has one of the largest and oldest Adopt- A-Highway programs in the nation. The volunteers 
learn about litter awareness and some of the challenges MoDOT faces, while allowing maintenance crews to do 
more critical activities. 

Measurement and Data Collection: 

Adopters agree to pick up litter on a designated roadway section for a minimum of four times a year and report their 
results. Adopters commit to a three-year agreement when they join the program. Urban adoptions are for a 
minimum of one-half mile and rural adoptions are for at least two miles. Miles are measured by the centerline, 
however, volunteers are responsible for both sides of the roadway. Adopter-related information is maintained in an 
Adopt- A-Highway database using the Transportation Management System. This is an annual measure updated 
quarterly. 

Improvement Status: 

In recent years, the number of miles adopted has increased. Recent growth may be due to increased public 
awareness through No MOre Trash!, a litter-prevention campaign coordinated by MoDOT and the Department of 
Conservation. Total miles increased in 2007 with 332 new adoptions. There are 77 new in adoptions in 2008. 
Simplified Adopt-A-Highway rules and regulations became effective Aug. 30, 2006. Adopt-A-Highway 
information is now easier to find on the MoDOT Web site. The program will continue to be promoted at Earth Day, 
state and county fairs, and other events. A reception and press conference was held Oct. 19, 2007 to celebrate the 
20th anniversary of Adopt-A-Highway and to honor the four charter Adopt-A-Highway groups. 



Number of Miles in Adopt-A-Highway Program 

fi nnn 






5,000 
w 4,000 
= 3,000 
2 2,000 

1,000 













5,243 




5,251 




5,263 




5,279 




5,288 










































Desired 
Trend: 


2004 2005 2006 2007 YTD 2008 

Calendar Year 





April 2008 TRACKER - Page 16b 



(This page is intentionally left blank for duplexing purposes) 



Advocate for Transportation Issues 



Tangible Result Driver - Pete Rahn, 
Director of MoDOT 



Transportation issues can be ex- 
tremely diverse and complex. An 
efficient transportation system 
requires leadership and, most im- 
portantly, a champion to ensure 
the resources support projects 
that will help the department 
fulfill its responsibilities to the 
taxpayers. MoDOT will be an ad- 
vocate for transportation. 







17 



Advocate for Transportation Issues 



Percent of minorities and females employed 

Result Driver: Pete Rahn, Director of MoDOT 

Measurement Driver: Brenda Treadwell-Martin, Equal Opportunity and Diversity Director 

Purpose of the Measure: 

This measure tracks minority and female employment in MoDOT' s workforce and compares it with availability data 
from the Missouri 2000 Census report. Efficient use of people resources provides opportunities for the department 
to leverage transportation resources with available human capital. By placing the right people in the right place, the 
department can better serve its customers and help fulfill its responsibilities to taxpayers. 

Measurement and Data Collection: 

MoDOT' s Affirmative Action software database and Missouri 2000 Census Report are used to collect data. Private 
sector, departments of transportation, Missouri state agencies, and Missouri 2000 Census Data were researched to 
determine a benchmark for this measurement. Due to the significant variations for some of these entities (such as 
pay incentives, number of employees, geographic locations), it was determined Missouri 2000 Census Data, based 
on jobs used by the department, would be the benchmark for this measurement. 

Improvement Status: 

The total number of minority employees increased by 1 1 percent over the last year. In February 2007 there were 
500 (7.85 percent) minorities compared to 555 (8.72 percent) as of February 2008. While the department 
experienced a significant increase in minority employment, it is still coming in below state availability, (12.49 
percent as of February 2008). In contrast, female employment (21.47 percent) has decreased slightly by 0.36 
percent (1,372 to 1,367) but continues to exceed female availability (19.36 percent). During this reporting period, 
MoDOT advertised positions in both English and Spanish to increase applicant pools and developed a MoDOT 
"Embracing Diversity" Internet site to educate individuals about diversity opportunities at MoDOT. 



April 2008 TRACKER - Page 17a 



Percent of Minorities Employed 



Q. 



15 



12 



*- 9 
c 
o 
o 



7.59 



6 



3 - 



2004 



7.61 



7.83 



12.34 



12.49 



8.02 



8.72 



2005 2006 2007 

Fiscal Year 



YTD 2008 



•Missouri 
Availability 



Desired 
Trend: 



S 



25 



Percent of Females Employed 



c 
o 
o 

o 

Q. 



20 



15 - 



21.20 



10 



2004 



21.32 



21.63 




2005 2006 2007 

Fiscal Year 



YTD 2008 



•Missouri 
Availability 



Desired 
Trend: 



S 



April 2008 TRACKER - Page 17a (2) 



Advocate for Transportation Issues 



Percent of transportation-related pieces of legislation directly impacted by 
MoDOT 

Result Driver: Pete Rahn, Director of MoDOT 

Measurement Driver: Lisa LeMaster, Senior Governmental Relations Specialist 

Purpose of the Measure: 

This measure tracks the department's impact on the total number of transportation-related bills filed by the General 
Assembly as well as the department's progress on its own legislative agenda. 

Measurement and Data Collection: 

During session, data is obtained by reviewing both the Senate and House Web sites for legislation in the 
transportation subject categories. Each bill is reviewed for department impact. A percentage is determined from the 
total number of bills the department impacted in each category divided by the total number of bills in each category. 
This percentage of impact is noted on the first chart as an annual measure. 

Each fall, potential legislative proposals are submitted to the Missouri Highways and Transportation Commission 
for review and approval. The second chart tracks each approved legislative proposal through the legislative process. 

Improvement Status: 

All three approved 2008 MHTC proposals have been filed. One of the three proposals, "Unified Carrier 
Registration," is progressing well. The other two proposals, 'Automated Speed Enforcement in a Work Zone" and 
"Increased Penalties to Protect Highway Workers" are progressing slowly. Some of these proposals have become 
incorporated into omnibus bills. In addition to working to advance MHTC proposals, Governmental Relations is 
also working in opposition to numerous pieces of legislation that would negatively impact MoDOT revenues or 
procedures. 



Percent of Transportation-Related Pieces of 
Legislation Directly Impacted by MoDOT 



** 

c 

CD 
O 

i_ 

CD 
Q. 


100 
80 
60 
40 
20 



* 100.0 


□ 

A 


Senate 




64.0 D71.3 
D A 


U77.0 


♦ 


House 

Special 
Session 


38.0 


A 54.1 A59 ° 


A 46.0 


A 25.0 






Desired 
Trend: 

/ 




2004 


2005 2006 

Fiscal Year 


2007 





April 2008 TRACKER - Page 17b 



Progress on MoDOT Legislative Initiatives 



n 

E 
a> 
v> 
(/) 

< 

TO 

i_ 

0) 

c 
o> 
O 



c 
o 

'(/> 
(A 
0> 

0) 

1_ 
TO 

3 
O) 
d) 
DC 



™ c 

°> O 

■ o 

00 0) 

O CO 

o 

CM 



HB 1908 Automated Speed 
Enforcement 



HB 1421 Increased Penalties to 
Protect Highway Workers 

HCS HB 1493 & 1594 Increased 
Penalties to Protect Highway Workers 

SCS HB 1422 Unified Carrier 
Registration 

HCS SCS SB 760 Unified Carrier 
Registration 

SS SCS SB 761 Unified Carrier 
Registration 

HCS SCS SB 930 & 947 Unified 
Carrier Registration 



□ 1st Chamber 


DCmte Hearing 


DCmte Vote 


■ Pass 1st Chamber 


■ 2nd Chamber 


DCmte Hearing 


■ Cmte Vote 


□ Pass 2nd Chamber 


□ Conference 


DTAFP 


□ Governor Signed 



Progress 



Desired 
Trend: 



April 2008 TRACKER - Page 17b (2) 



Advocate for Transportation Issues 



Percent of federal earmarked highway projects on the state highway system 
identified as needs. 

Result Driver: Pete Rahn, Director of MoDOT 

Measurement Driver: Kent Van Landuyt, Assistant to the Director 

Purpose of the Measure: 

Missouri's support for transportation on the national level is demonstrated by the impact of federal legislation on 
Missouri's ability to address transportation needs. The percent of federal earmarks on the state highway system, that 
are also identified as Missouri needs, is representative of the department's success as an advocate of the state's 
transportation needs. 

Measurement and Data Collection: 

This is an annual measure. The data represents the percent of federal earmarked highway projects on the state 
highway system that are identified as needs. The percent of federal earmarked individual projects on the state 
highway system represents the department's success in working with Missouri's Congressional delegation and have 
been identified as needs, demonstrates MoDOT has provided adequate information to the Missouri Congressional 
members that these needs are the same needs recognized by their constituents. The identified needs for this measure 
are projects on the state highway system that are included in the STIP or projects ready to be added to the STIP as 
soon as funding becomes available. 

Improvement Status: 

The chart shows Missouri was very successful in fiscal year 2004, fiscal year 2005 and in SAFETEA-LU. In fiscal 
year 2006, Congress chose to not designate any transportation earmarks in the fiscal year 2007 Transportation 
Appropriations Act. 

MoDOT staff continued to support transportation needs by providing information to all of Missouri's Congressional 
offices in anticipation of future opportunities. The fiscal year 2008 appropriations process was, once again, 
successful for Missouri, as 93.75 percent of the earmarked projects were identified needs. 

Missouri continues to be successful in receiving transportation earmarks that are identified needs and funds MoDOT 
can put to work immediately to improve Missouri's transportation system. As recently as March of this year, an 
Omaha newspaper recognized MoDOT as one of the state agencies that is able to move forward with projects that 
received Congressional earmarks. 

Interaction with Congress is very important in receiving earmarks for projects that are identified needs. Therefore, 
MoDOT continues to meet with the staff of each member of Missouri's U. S. Congressional delegation on a regular 
basis and continues to provide information on transportation issues, urging them to support programs, and projects 
that address Missouri's transportation needs. In calendar year 2008, MoDOT staff has continued to meet with all of 
our Congressional offices and provide them with details on highway, transit and aviation projects for federal fiscal 
year 2009 appropriations. 

MoDOT is striving for more than 85 percent of the state highway system earmarked projects to be identified needs. 
The department will continue to communicate directly with Congressional staff members to increase the number of 
earmarked projects that are identified needs on the state transportation system. 



April 2008 TRACKER - Page 17c 



c 
a> 
a 

i_ 

o 
a. 



100 
80 
60 
40 
20 




Percent of Federal Earmarked Highway 

Projects on the State Highway System 

Identified as Needs 





100 




100 


















93.5 






89 
















DJ 






















2004 



2005 



SAFETEA- 
LU 



2006 



2007 



2008 



Federal Fiscal Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 17c (2) 



Advocate for Transportation Issues 



Percent of customers who view MoDOT as Missouri's transportation expert 

Result Driver: Pete Rahn, Director of MoDOT 

Measurement Driver: Jay Wunderlich, Governmental Relations Director 

Purpose of the Measure: 

This measure tracks whether our customers feel the department is a leader and expert in transportation issues. The 
measure shows the department how effectively MoDOT conveys its expertise to the traveling public. 

Measurement and Data Collection: 

This is an annual measure updated each July. Data is collected from interviews with over 3,500 randomly selected 
adult Missourians each May. Each year, MoDOT surveys public opinion to collect information that will tell the 
department whether or not the public views MoDOT as the primary transportation expert in Missouri. 

Improvement Status: 

The current information shows that 86.7 percent of respondents indicate MoDOT is the transportation expert they 
rely upon. This represents a 5.2 percent increase since last surveyed in 2006. Through a questioning approach 
identical to the 2006 survey, the 2007 numbers reflect a 10 percent increase in the strongly agree responses thus 
reflecting a lower percent of individuals that disagreed with this statement than previously (13.3 percent in 2007 vs. 
18.5 percent last year). MoDOT must continue to work on improving partnerships with citizens, legislators and 
special interest groups promoting MoDOT as a transportation expert. Ways to accomplish this include increasing 
awareness of MoDOT's responsibilities to and services for the traveling public. 

A recent partnering survey (that corresponds with 13d) asked MoDOT's planning partners who they believe is 
Missouri's transportation expert. Of the 78 surveys returned, 50 responded to this question. Of those, 16 listed 
MoDOT, and 1 1 listed Pete Rahn, which gives hope that individuals in this customer group are beginning to define 
MoDOT as their transportation expert. Another 23 respondents left the question blank or stated they didn't know. 



Percent of Customers Who View MoDOT as 
Missouri's Transportation Expert 



100 



80 



c 


60 


o 




o 




I— 




o 
a. 


40 



20 













86.7 




82,0 B1.D 


43.7 






33.7 




32.9 














48.3 


48.6 


43 



















□ Strongly Agree 

□ Somewhat Agree 



2005 2006 2007 

Calendar Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 17d 



Accurate, Timely, Understandable and 
Proactive Transportation Information 

(Outbound) 



Tangible Result Driver - Shane Peck, 
Community Relations Director 



Accurate, consistent and timely 
information is critical to accom- 
plishing MoDOT's mission. By 
providing this information to its 
customers, MoDOT becomes the 
first and best source for transpor- 
tation information in Missouri. 
Openness and honesty build trust 
with our customers. 



JKIUUI/lfl, Jd 







«£■< 























































































,:■■■- 











































18 



Accurate, Timely, Understandable and Proactive 
Transnortation Information ( Outbound) 



Number of public appearances 



Result Driver: Shane Peck, Community Relations Director 

Measurement Driver: Sally Oxenhandler, Community Relations Coordinator 

Purpose of the Measure: 

This measure tracks and encourages regular, personal contact with MoDOT customers. A public appearance is 
defined as any single, public event attended by one or more MoDOT representatives to provide transportation 
related information. Examples include speeches, presentations, conferences, exhibits, fairs and ribbon cuttings. 

Measurement and Data Collection: 

This is a quarterly measure. District Community Relations managers collect appearance information from their 
administrators on a quarterly basis and send it to Central Office Community Relations where it is combined with 
data from divisions and business offices to create a statewide report. The numbers change from quarter to quarter 
because certain events and other public appearance opportunities are seasonal, such as school visits and fairs. 



Improvement Status: 

MoDOT' s districts and Central Office reported a total of 657 public appearances during the first quarter of 2008, the 
most public appearances ever reported in a quarter. The number of Central Office appearances was also the highest 
ever - 256. MoDOT staff reached more than 53,000 people through these public appearances. Transportation- 
related conferences, legislative activities, training and school presentations, along with project outreach activities, 
helped boost the numbers. 



Number of Public Appearances 



750 



600 



CD 

o 450 

c 

CO 

l_ 

CO 
CD 

a. 300 
< 



150 





















657 






256 




532 


544 










155 






154 




Ada 


481 








124 






171 












378 


389 


367 


401 






297 















□ Central Office 

□ District 



1 st Qtr. 2007 2nd Qtr. 3rd Qtr. 2007 4th Qtr. 2007 1 st Qtr. 2008 
2007 

Calendar Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 18a 



Accurate, Timely, Understandable and Proactive 
Transportation Information (Outbound) 



Percent of customers who feel MoDOT provides timely, accurate and 
understandable information 

Result Driver: Shane Peck, Community Relations Director 

Measurement Driver: Sally Oxenhandler, Community Relations Coordinator 

Purpose of the Measure: 

This measure tracks whether customers feel MoDOT provides timely, accurate and understandable information they 
need and use. 

Measurement and Data Collection: 

This is an annual measure. Data is collected from interviews with over 3,500 randomly selected adult Missourians 
each May. As a comparison, the Tennessee Department of Transportation reported in September 2006 that 49 
percent of residents surveyed said they were satisfied or very satisfied with the agency's efforts to keep them 
informed about transportation-related issues. 

Improvement Status: 

There was a 12 percent increase in the number of customers who strongly agree that MoDOT provides timely, 
accurate and understandable information. Initiatives within the department to focus on transparency and outreach 
activities have contributed to the increase, (e.g., early completion of SRI; the Better Roads, Brighter Future program; 
the Safe & Sound Bridge Improvement Plan and the New 1-64) 



Percent of Customers Who Feel MoDOT 
Provides Timely Information 



100 
80 



g 60 
o 

| 40 



20 














86 




78 


34 






74 




23 








18 












56 


<>49 
55 


52 



















2005 



□ Strongly Agree 

□ Agree 

O Tennessee DOT 



2006 
Year 



2007 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 18b 



Percent of Customers Who Feel MoDOT 
Provides Accurate Information 



100 

80 



g 60 
o 

a> 40 

Q. 



20 














85 




75 77 


37 


















21 




24 










54 


049 
53 


48 



















2005 



2006 

Year 



2007 




Desired 
Trend: 

/ 



Percent of Customers Who Feel MoDOT Provides 
Understandable Information 



100 

80 



g 60 

o 

£ 40 



20 



_Z4_ 



21 



53 



2005 



^76^ 



24 
"049 

52 



86 



37 



49 



2006 

Year 



2007 



] Strongly 
Agree 

] Agree 

-Tennessee 
DOT 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 18b (2) 



Accurate, Timely, Understandable and Proactive 
Transportation Information (Outbound) 



Number of contacts initiated by MoDOT to media 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Jeff Briggs, Community Relations Manager 

Purpose of the Measure: 

This measure tracks how well MoDOT staff is "reaching out" to reporters to tell them about the good work MoDOT 
does. 

Measurement and Data Collection: 

All contacts (news releases, e-mail, phone and correspondence) initiated by MoDOT staff are included. Central 
Office Community Relations collects quarterly results, including submissions from districts. 

Improvement Status: 

Contacts were at an all-time high this quarter, despite the fact that the winter months are typically a slower period 
with fewer active projects. Media contacts are up 50 percent over this time last year. Weather updates were a 
substantial part of the growth, with several snow and ice events requiring frequent media updates, as well as 
flooding in March. MoDOT placed more emphasis on a series of quick updates during these events, routing people 
to the website and toll-free number, to keep media and the public informed of breaking news. 



Number of Contacts Initiated by MoDOT to Media 

80,000 
70,000 
60,000 



5 50,000 

E 40,000 

Z 30,000 

20,000 

10,000 























77,931 






72,953 






68,935 












64,602 
















51,847 











































1 st Qtr. 2007 2nd Qtr. 2007 3rd Qtr. 2007 4th Qtr. 2007 1st Qtr. 2008 

Calendar Year 



Desired 
Trend: 



/ 



April 2008 TRACKER - Page 18c 



Accurate, Timely, Understandable and Proactive 
Transportation Information (Outbound) 



Percent of MoDOT information that meets the media's expectations 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Jeff Briggs, Community Relations Manager 

Purpose of the Measure: 

This measure tracks how MoDOT is meeting the media's needs by providing appropriate information. 

Measurement and Data Collection: 

MoDOT sends out an annual survey asking statewide media if MoDOT' s outreach efforts meet their expectations. 
They are asked to rate their level of satisfaction in the areas of press releases, public meetings and events. Each area 
is further rated in newsworthiness, timeliness, and how understandable it is. 

Improvement Status: 

No new information for this annual measure. The 2008 annual survey is scheduled for July. Ninety-four media 
participated in our 2007 survey. Generally, newsworthiness declined while timeliness and understanding grew. 
Newsworthiness remains relatively high while media contacts have grown more than 50 percent in the past year. 
MoDOT is monitoring releases to make sure increased frequency doesn't mean a decline in news value. 



Percent of MoDOT Information That 
Meets the Media's Expectations 

(Press Releases) 



100 



80 



g 60 
o 

| 40 



20 



77.8 



77.9 



73.1 



82.5 



85.4 



89.1 



91.4 



91.3 



I 



□ 2005 

□ 2006 

□ 2007 



Newsworthy 



Timely 
Attributes 



Understandable 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 18d 



100 
80 

g 60 

u 

a> 40 

Q. 

20 




Percent of MoDOT Information That 
Meets the Media's Expectations 

(Public Meetings) 










98.6 






D2005 

□ 2006 

□ 2007 








83.8 


87.0 


ai.B 




87.4 


87.0 




79.4 


81.4 


76.7 










h 






















Desired 
Trend: 

/ 


Newsworthy Timely Understandable 

Attributes 





































100 



80 



S 60 
o 
a> 40 

Q. 

20 



Percent of MoDOT Information That 
Meets the Media's Expectations 

(Events) 



82.9 



83.8 



82.0 



Newsworthy 



85.1 86.5 



92.1 



Timely 

Attributes 



86.9 



89.4 



95.2 



1 



Understandable 



□ 2005 


□ 2006 


□ 2007 




April 2008 TRACKER - Page 18d (2) 



Accurate, Timely, Understandable and Proactive 
Transportation Information (Outbound) 



Percent of positive newspaper editorials 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Jeff Briggs, Community Relations Manager 

Purpose of the Measure: 

This measure tracks how MoDOT is perceived by the media, and by extension the public. 

Measurement and Data Collection: 

Using a newspaper clips database, MoDOT staff reviews statewide newspaper editorials and determines whether 
they're positive or negative toward MoDOT and/or the issues it advocates. Only editorials written by newspaper 
staff are included; guest editorials and letters to the editor are not. Results are charted quarterly. 

Improvement Status: 

Of 40 editorials regarding MoDOT or state transportation, 32 were positive (80 percent). Many editorials discussed 
the need for increased transportation funding, with 16 of 19 positive about the need to find additional resources. Six 
editorials also praised MoDOT for its role in last year's drop in highway fatalities. 



Percent of Positive 
Newspaper Editorials 



c 
o 
o 

o 
a. 



100 



80 



60 



40 



20 



76 



93 



81 



73 



80 



1 st Qtr. 2007 2nd Qtr. 2007 3rd Qtr. 2007 4th Qtr. 2007 1 st Qtr. 2008 

Calendar Year 



Desired 
Trend: 

/ 



April 2008 TRACKER - Page 18e 



Accurate, Timely, Understandable and Proactive 
Transportation Information (Outbound) 



Number of repeat visitors to MoDOT's web site 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Matt Hiebert, Community Relations Coordinator 

Purpose of the Measure: 

This measure tracks the number of customers who have used MoDOT's Web site on a repeat basis. The data helps 
demonstrate whether the public views the site as a valuable information resource. If they are returning to the site for 
multiple visits, they probably view it as a worthwhile use of their time online. 

Measurement and Data Collection: 

Data is gathered using Web Trends software. Web Trends measures site activity and produces reports in graphic and 
tabular formats. 



Improvement Status: 

Repeat visitor numbers continue to climb for the MoDOT web site. Harsh weather conditions, coupled with 
marketing and promotion efforts of site applications, have led larger numbers of citizens to depend on the Traveler 
Information Map, E-update system and district sites for current road condition information. Repeat traffic increases 
range from 81 percent in January to 362 percent in March. 



Number of Repeat Visitors to MoDOT's 
Web Site by Month 

200,000 



,_ 160,000 
A 120,000 
| 80,000 
Z 40,000 










164,734 




169,135 






115,673 
















63,586 








51,534 


36,574 



January February 

Calendar Year 



March 



480,000 
^ 400,000 
_g 320,000 
£ 240,000 
= 160,000 
80,000 




Number of Repeat Visitors to MoDOT's 
Web Site by Quarter 



























449,542 










248,816 






140,881 




147,549 






151,694 













2nd Qtr. 2007 3rd Qtr. 2007 4th Qtr. 2007 1st Qtr. 2007 1st Qtr. 2008 



Calendar Year 



D2007 
D2008 



Desired 
Trend: 

/ 




April 2008 TRACKER - Page 18f 



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